Your Pool HQ

I ordered a pump valve it was the wrong one, said I could return it so I jumped through there hoops and sent it back and never received my refund called, emailed keep getting the run around, hopefully they will get shut down and put in jail

I placed an order with them and didn't hear anything for over 2 weeks. Called customer service and they said the item was not in stock and that they sent an email and didn't charge my credit card. But, they never sent an email and the DID charge my card! If you deal with this company you will lose your money! Wish I had seen the reviews before placing an order with them!

Ordered a small part from them then was given the complete run around for 5 days about a tracking number and some vendors bull$#*!. I would let these bastards deliver my $#*! to the toilet. If you order from them get ready to be screwed.

I'm very please doing business with this Co. I dealt with Sean and Nicole, both are very pleasant. Sean helped me choose the best pump too replaced my old one. Best deal I found, checked many other retailers, price didn't come close. Delivery was surprisingly fast, faster that I was promised.

The company only exists to make money from online shoppers. Horrible customer service. What little customer service they do have comes with an attitude. I returned an item per their policy and had to call three times over a month to get a refund. Never again, don't spend your money here there are better pool supply companies out there.

Had to file a complaint with paypal. I was able to get my money back but never got the pool cover I needed. That is done good thing about using a company like paypal, they will protect you from bad companies like this one.

Ordered the Volt FX4LI and did receive it in a reasonable amount of time, however upon arrival there was no extendable handle for the unit, and obviously, that is kind of important for a pool vacuum.

Only in a very small faint print does it say on the site that it fits most standard handles, but at no point does it say handle purchased separately nor does it show you the handle you can purchase.

Now after getting it, they have dropped the price to $60, I don't need to do business with these types of businesses, wish I has read these reviews first. I only hope it at least works.

I placed an order for a new pump. $400.00 +. I was smart enough to copy the confirmation number after placing the order. Never received a confirmation email but, my Card was charged. I could not reach anyone by phone or email. After 2 weeks I disputed the credit card. It took the credit card company 4 month of attempting to get a response from YourPollHQ. I don't think they ever did, lol. My credit card returned my money. All is Well.

Crappy customer service
Review by Anonymous UserBought the O ring hoping it would fit. It didn't. When I tried to contact customer service to return the item, both the phone number and email address provided on the return document were non existent. When I contacted YourPool HQ the rep said they would email me the correct info. 5 days later, no info. Spend your money with a reputable supplier, not with this one.

This company will steal your money and won't even give it back even if you take them to court the good review must be people that work for them don't fall for it like I did if anyone that has been ripped off from this company would make a complaint with the Federal trade commission online or call them they will investigate them I already filed a complaint with them

The worse company to deal with, they take your money and are very unprofessional in answering questi. My order took more than 3 weeks when they assured me they will ship it 3 weeks after the order was generated; it ended up being a lie. I asked for tracking number and they said it will be send to me. Avoid this business if you can. Very unhappy with them. This is my truthful opinion.

I canceled an order 5 weeks ago and still have not received my money back. I have called 4 times and they always have an excuse why they haven't credited my card. They say they will contact the accounting department and then I should receive my refund within a week. Well weeks have gone by and still no refund. I would highly recommend that no one do business with this company. Worst customer service I have ever had.

TERRIBLE. Shady practices
Review by Anonymous UserOrdered $1000 pool filter, a week later, no delivery. They promised delivery a couple more times nothing happened. Long story short they hadn't received there shipment from the manufacturer. They had no filters in stock. Stringing me along until they receive their stock. I asked for a refund. I purchased elsewhere had the filter within days. Three weeks later still no refund and every time I call they referred me to THE MANAGER. Who is never available. Oh he's on the other line. DUDE sure does talk on the phone a lot. I had to file a dispute with PayPal, after two weeks they hadn't responded to PayPal so PayPal just I posted the refund to my account. Shady characters be careful

I was looking to order a PoolTux brand pool safety cover from PoolHQ because they were listing the cover as "in stock" while other suppliers had that cover listed as "out of stock". I contacted them via their website to verify the cover was in stock and I was told by the incompetent sales rep, named Larry Weinberg, that the cover was available to ship and delivery time was 5-10 days, so I ordered the pool cover. After two weeks had passed and no shipping notices I called and the phone rep told me it was rescheduled to be shipped one week later. After that time period ended and still no cover or update, I emailed the sales rep I was dealing with and was told the cover was now scheduled for a least 1 more month away. Once I threatened to file a backcharge with my credit card company I was giving a refund. This company and especially this sales rep is a complete waste of time. I ordered a different comparable cover from another supplier and had the cover 7 days later.

I ordered replacement parts from Your Pool HQ for my DE filter on Saturday. Then I started reading reviews, and I got nervous because so many were negative. The very next business day (Monday) I received a fedex tracking number from Your Pool HQ for my order and on Thursday, I received my parts. They are exactly what I ordered and were packed well.

I had used Your Pool HQ a few years ago to purchase a replacement pool pump motor. At that time the order was filled accurately and promptly. BUT NOW, they will not answer the phone, I have tried numerous times during the week and on weekends. The phone rings, an automated attendant indicates they will connect me to the next available representative and then they hang up. Each time the same thing happens. They will not respond to emails and the chat rep, on the few occasions they have been available, says they will look into the order. But no follow up and no product is delivered. Of course they charge your credit card as soon as they receive the order rather than when it is shipped. If you try to do business with this company: GOOD LUCK!

I ordered pool part PENTAIR Easy Touch Remote Control came late but didn't work. Called for return info. Called to see if return was received and they confirmed it was received. It's have been 3 1/2 weeks and still no refund made. Sent several emails and made several calls, they have only person working in there for customer services his named is Shawn. Deb is the lady is working on processing email. But, never reply my email back. Do not called Saturday and Sunday for customer services. They will never pick up the phone.

I found the part needed to repair my DE filter on Your Pool HQ web site, and I could not find it anywhere else. When I placed my order I mistakenly entered ail.com instead of aol.com so this left me unable to track my shipment. When I noticed what I had done I tried to fix it, but instead come across many negative reviews for the company. This had me worried. But, my part arrived within a week, it was the correct part, and my filter is now up and running. I cannot speak for those who had bad experienced, but I am very pleased and will use this company again if needed.