I ordered pool part PENTAIR Easy Touch Remote Control came late but didn't work. Called for return info. Called to see if return was received and they confirmed it was received. It's have been 3 1/2 weeks and still no refund made. Sent several emails and made several calls, they have only person working in there for customer services his named is Shawn. Deb is the lady is working on processing email. But, never reply my email back. Do not called Saturday and Sunday for customer services. They will never pick up the phone.