Easy to navigate the options and order the correct part. I've had no problems with price, payment, or delivery. This is my favorite site for pool supplies.
Very well packaged and arrived quickly. Best price that I found. Follow up email to confirm receipt and satisfaction. Will use them again without hesitation
Ordered a pentair system. Did not ship when promised and could not get an update so cancelled before it shipped and was promised prompt credit. Received replacement order immediately from an alternate vendor. Months later Pool HQ shipped. It has taken several months and multiple phone calls and paperwork and it still has not been credited despite many promises. Will file fraud dispute with card company. DO NOT TRUST ANYONE OR ANYTHING THEY SAY AND DO NOT USE THIS VENDOR. I only bother to rate exceptionally good or bad service so this is only my second ever rating. Save yourself, its too late for me.
Old unit lasted 10 years plus. Relay and high temp unit failed Cheaper to replace than repair. Great way to go. Same as old model but with improvements
Ordered parts June 15th. It is July 5th no parts and the web page now reads. "This is a demo site no orders will be fulfilled, but they took my money."
No answer. No customer service response no email response. Most likely a scam company. I had to contact my lawyer and cancel bank transaction. Do buy!
I have ordered in the past from this companyand they were very KNOWLEDGEABLE and very helpful fiding what I needed. I recently placed another ORDER and with the Holiday's I thought it would take a longer time to receive, but the order arrived on time and exactly what I needed. GREAT JOB! And HAPPY HOLIDAY! I 'll be speaking soon as I just Purchased another house with a BIGGER POOL! :)
AVOID THIS COMPANY!
We purchased a replacement $300 pool lift battery from YourPoolHQ and received a battery that was not the correct version for our lift. We had no idea there were multiple versions of battery and no information was provided on the site suggesting otherwise.
Upon calling the customer service number to to resolve the issue, we were immediately told that they didn't think there was anything that they could do, but if we sent them an email with the original order and pictures of the batteries (old and new), they would look into it. We did exactly what was asked and got no response.
I called the lift company directly and got detailed info that there were two different batteries and we likely got the newer version while having an older lift. They suggested we try to call the company where we purchased the battery and explain the issue again.
With this info, I called YourPoolHQ and asked again for help / replacement, and got a VERY confrontational and unhelpful response suggesting the exact same thing - they likely wouldn't be able to help us but send an email and they would look into it.
I tried to explain that we did nothing wrong by trying to order a part that was not properly, technically represented on their site, and it makes no sense for a customer to place an order for a $300 item, receive the wrong item, and just have to eat it because they don't have the details of what they're selling up to date. The conversation closed with some very unpleasant responses that are very familiar if you read the rest of their reviews on this site.
Bottom line, this company has an "F" rating with the BBB due to "a pattern of complaints". They are happy to take your money but if ANYTHING goes wrong, you will be told there's likely nothing they can do but they will look into it, then they will not respond. Save your time, save your money and never do business with this company. This company needs to be shut down for its unethical business practices. Our transaction was basically theft!
Lightweight, easy to use, works great! This pump is easy to maneuver and pumped the water off the cover really fast. Looking forward to the ease of using this pump.
No one answers phone.
No one answers email.
Reported them to BBB.
My account is still processing but it didn't take them anytime to get my money. Ordered June 21,2018 still waiting on part.
Order placed on 6/4/18. I haven't received order, voicemail is full, no answer during business hours and no answer to emails. I think I've been scammed out of $258.
The delivery time was very good it appears because it came out of Georgia.
The Drive Controller is installed and working well.
Thank you
Order parts June 8,2018. Many Calls, Email. No response. My CC was charged, but not parts. Called BBB, filed complaint!
We sincerely apologize for the issues that you had under the previous ownership with yourpoolhq. As the new owners, we strive to make customer service our top priority. We have a dedicated customer service representative Deb, who is here for all your customer service needs and concerns. We also have experienced industry representatives’ that can help find what you are looking for. We would like to prove to you that we can do better. If you decide to give us a second chance, please email us for a coupon code towards your next purchase.
The small jets I ordered worked perfect on my old hot tub. Thanks for having so many products to choose from
... my order came with no issues at all. I ordered the Lamotte 2056 ColorQ Pro 7 Digital Pool Test Kit. Very happy.
Ordered part June 11
Money taken June 11
Still waiting for my part July 4
Sent e-mail no response
Called no response
Tried to leave message voicemail box full
We are truly sorry to hear about the problems that you had under the previous yourpoolhq ownership. As the new owners, we strive to make customer service our top priority. We have a dedicated customer service representative Deb, who is here for all your customer service needs and concerns. We also have experienced industry representatives’ that can help find what you are looking for. We would like to prove to you that we can do better. If you decide to give us a second chance, please email us for a coupon code towards your next purchase.
Great, efficient, fast service. We'll certainly shop there again. They were able to help when we couldn't locate a pool supplier in our area.
Very easy to order and at a GREAT PRICE... about $25 cheaper than the store! PERFECT! I will definitely be buying from you again for our pool needs!
I just felt compelled to write this review after previously reading other reviews. I'm in Grapevine, TX and we just suffered from this big freeze along with power outage. I ordered a new Hayward W3C5030 filter a week ago and it just arrived today. It was shipped freight and was here in a week. I could not expect anything better. I contacted/left a message the Thursday evening I ordered it online and Shaun at YourPoolHQ called me the following morning on Friday. Order was verified and he answered all my questions. He informed me if I didn't have a tracking number on Monday to contact him. I called Tuesday, had a 6 minute hold time then Shaun answered. He informed me my filter shipped already and then he emailed me the tracking information.
Communication was there; emails and phone. Received our new filter in a week! Freaking awesome, especially since this is after the Texas snow/freeze of 2021 and many suppliers were out of these filters.
Shout out to Shaun and YourPoolHQ! THANK YOU ALL FOR THE GREAT JOB!
Overview
Your Pool HQ has a rating of 1.6 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Your Pool HQ most frequently mention customer service, business days and credit card. Your Pool HQ ranks 107th among Swimming Pool sites.
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- Omaha, NE, United States
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would like to extend our sincerest apologies for the negative experience that you received under the previous yourpoolhq ownership. As the new owners, we are working hard to create a better customer experience. We have a dedicated customer service representative Deb, who is here for all your customer service needs and concerns. We also have experienced industry insiders that can help answer any questions you may have. We would like to prove to you that we can do better. If you decide to give us a second chance, please email us for a coupon code towards your next purchase.