Michael B.

I just felt compelled to write this review after previously reading other reviews. I'm in Grapevine, TX and we just suffered from this big freeze along with power outage. I ordered a new Hayward W3C5030 filter a week ago and it just arrived today. It was shipped freight and was here in a week. I could not expect anything better. I contacted/left a message the Thursday evening I ordered it online and Shaun at YourPoolHQ called me the following morning on Friday. Order was verified and he answered all my questions. He informed me if I didn't have a tracking number on Monday to contact him. I called Tuesday, had a 6 minute hold time then Shaun answered. He informed me my filter shipped already and then he emailed me the tracking information.
Communication was there; emails and phone. Received our new filter in a week! Freaking awesome, especially since this is after the Texas snow/freeze of 2021 and many suppliers were out of these filters.
Shout out to Shaun and YourPoolHQ! THANK YOU ALL FOR THE GREAT JOB!