• Your Mechanic

Your Mechanic

Overview

Your Mechanic has a rating of 1.64 stars from 557 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Your Mechanic most frequently mention customer service, next day, and credit card problems. Your Mechanic ranks 384th among Auto Repair sites.

  • Service
    184
  • Value
    181
  • Shipping
    63
  • Returns
    89
  • Quality
    157

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.9%
Positive
3
Neutral
0
Negative
73
59
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is the most pathetic display of customer service I have encountered in a long time.
  • ****AVOID YOURMECHANIC*** The power steering went out on my car.
How would you rate Your Mechanic?
Top Positive Review

“I'm re writing this review”

Simon G.
2/18/24

Your mechanic is actually really good. I was wrong about it. I left a bad review before and they wouldn't let me delete it. Now I'm leaving a good one

Top Critical Review

“Avoid scam site”

Franklin C.
2/1/24

Everything about this is a scam. Mechanic came hours late, claimed they couldn't perform the service due to a bolt I hate (it's the same bolt on every year, make, and model), then offered to install it on the side for cash another day. Now they're trying to charge me for the service and part (which the mechanic took with them). This was a scam from the start by the mechanic and the website. Avoid at all costs, literally.

Reviews (557)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (119) power steering (10) oil leak (7)
Thumbnail of user lesf6
2 reviews
5 helpful votes
July 24th, 2018

The mechanic, Brian, did a very good job looking over the vehicle and providing his knowledge about trucks in particular. He pointed out 2-3 things I needed to be aware of ifI decided to purchase the truck. I had hoped he would have brought whatever tool is used to connect to the vehicle's computer to get readings on things like sensors, etc. Other than that, he did great.

Thumbnail of user siargeil
1 review
0 helpful votes
September 15th, 2017

"I was a bit suspicious about yourmechanic offers at first, but I don't think i would want anyone else to serve my car after Jose. He is a PRO with so many years of experience and a "Senior+" level car knowledge. Jose changed my pads and rotors and, i saved almost 40% compared to an auto shop quote. After his service car runs better than before. Thank you and i hope to book him again next time!"

Thumbnail of user rubene11
2 reviews
0 helpful votes
January 13th, 2017

"Painless, Fast, Clean, Did a Good Job. A Nice/Courteous Guy to have work on your Car at a great Price"

Thumbnail of user gs81
1 review
1 helpful vote
November 17th, 2016

Incredible experience. Very convenient. Ben is highly skilled, knowledgeable and friendly. I will definitely have him do future repairs on my cars.

Service
Value
Quality
Thumbnail of user donnap20
4 reviews
5 helpful votes
November 7th, 2014

Used them and I was pleasantly surprised. They were terrific. Only concern was the cost, I felt it should have been a little less for the job. The convenience was the best though, no more dropping the car off and being at the mercy of the shop. Pretty neat concept. I would use them again when needed.

Thumbnail of user kerrym28
6 reviews
12 helpful votes
July 26th, 2014

Saves time & money! Love it!

Thumbnail of user williamf36
5 reviews
9 helpful votes
August 31st, 2014

Had use their service and so far so good, i hope they sustain the quality and efficiency in their job roles for years to come

Service
Value
Quality
1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

YourMechanic is the car mechanic company that comes to you – at work or home. Our technology platform offers an economical, transparent, and convenient solution to car repair and maintenance needs.

With our website and app, consumers get estimates on repairs, book appointments with mechanics, read customer reviews, troubleshoot car issues, and track the health and service history of their car. For mechanics, we’ve built a state-of-the-art app that fully equips technicians to perform mobile car services. Mechanics can generate quotes, book appointments, source parts, set their availability, correspond with customers, and much more. Our technology allows mechanics to focus on what they love to do: work on cars.

Business History

YourMechanic was founded in 2011 with the goal to make car repair and maintenance affordable, convenient, and transparent. We started YourMechanic because we believed that the auto repair industry was broken.

Keeping a car healthy and well maintained is often a time-consuming and frustrating experience, and it’s often expensive. Car owners often lack visibility into the expertise of their mechanic and the fairness of the price charged. Mechanics work hard fixing cars, yet they make very little money at repair shops (less than 20% of what consumers pay). Technicians working on the YourMechanic platform earn 2 to 3 times more than the standard market rate.

Company Representative

Thumbnail of user maddym
Sharlee H.
Customer Service Advisor
Typically does not respond to reviews

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