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1 Review by Donette

YourMechanic

YourMechanic

8/19/19

I would have provided a zero star if it would have allowed me. My car began overheating back in January and your mechanic sent someone out and they replaced my thermostat. Then in May my car started overheating again. I was told by someone that worked at Pep Boys that the coolant fan probably should have been replaced when the thermostat was replaced. So when I contacted Your mechanic I said I thought my fan needed replaced. So they came out and replaced my thermostat again and the fan. Now I'm having the sameissue again. I contacted support to get a warranty job complete. So the same guy that did the repairs in May is saying it's the head gasket. If I had this same issue back in January and May why wasn't that told to me? He said he he didn't do an inspection of my vehicle the first 2 times he only replaced the parts that I said I thought I was having issues with. To me this is unacceptable. I'm not the expert if I tell the mechanic what I think the issue is he should inspect it to see if that's truly the issue. So they charged me a service fee of $84 because the issue that I'm having has nothing to so with the parts they replaced in May therefore its not covered under the warranty. So that means the mechanic put new parts on my car twice when I really didn't need the parts. This guy has no integrity! When he pulled the parts and he saw that they really didn't need replaced why wouldn't he speak up! And on top of that he gave me his personal card to call him directly so I can bring my car to him instead of going through yourmechanic. What type of people are they hiring! Worse experience ever! Also customer service sucks I was on hold for almost a hour to just be disconnected and had to call back and be placed on hold again. I spoke to 4 different reps before someone could help me. I do not recommend this company!

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