Ordered Keratin Taming System and arrived 3 days later. Bottles were altered with fake products. Do not buy from this site. They don't answer emails neither phone calls. When I tried calling the phone number listed on my credit card statement it directs you to a *******900 number and no one answers.
I placed an order for Brazilian Blowout products which were priced lower than other places. I received 2 bottles of Shampoo and only ordered 1 bottle. I have emailed them over 10 times to return the $130 bottle of shampoo with no response. I sent the unopened bottle back with confirmed delivery at my own expense, but no one was there to accept the return. Very frustrated!
Do not order from here! You will not receive what you ordered, there is a reason the price seems to be good to be true, it is because you won't get what you pay for, there is no customer service, Sam the chemist is administration, IT everything! You will lose your money, go to a reputable company, spend a little more, you will get what you paid for.
I order three brazilian maintanence products. I was excited when I received the order with in days of placing it. The site sent me the wrong items, so I was expecting them to send me a shipping slip to return it. They claim customer service is number one. Well they told me I would have to pay the return shipping and they would reimburse it when they verified the product. I returned the product the very next day and it took two weeks to get the product I actually order. I was expecting an email when they received the product I return. I had to email them inquiring about the return and then the email they sent only said we shipped your order and your refund we post tomorrow. So much for customer service. This site had the lowest prices for the product I order, but I would have rather paid more and received the product on time.
See comments under questions and answers. But in whole their customer service is terrible and they seem to be very lazy filling order because they send the wrong items. Stay away!
I ordered was not sent for over two weeks then they inform me the large size conditioner was discontinued, it was 33 oz and thats what i paid for they sent me two small bottles(11 oz) to replace it and would not refund what they owed me nor send me another small bottle, so I was scamed out of 11 oz. Their e mails were very rude and unprofesional almost like a backwoods business. They would not answar my emails untill I threatend to take further action then the responce was unbelievable I am calling the BBB if you want the right product sent on time buy from someone else!
Very poor service. Impossible to get customer service. Does not reply to any e mails
I RECEIVED THE WRONG PRODUCT. CANNOT GET IN TOUCH WITH THEM... DO NOT SEEM TO ANSWER MY E-MAIL... VERY FRUSTRATED
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members