Young Living Essential Oils

Horrible experience with ordering from this company. I follow someone on FB who was promoting the Aria Diffuser and clicked the link to order and filled in all the information including my credit card and could not find my order or tracking information. I emailed customer Service and received a response three days later saying they could not find my order. I called the number listed on the website and explained what happened and the person on the other end could not help me and hung up on me. I called back and spoke to someone else and was told there was no order. I asked to speak to a supervisor and was told there wasn't one available. She was finally able to process a new order after 30 minutes of telling me she couldn't do it. I originally placed the order with the product being 50% off and had to pay far more when the mistake wasn't even mine. Had to pay upgraded shipping as I needed this for a gift. A cost I shouldn't have had to pay for since a week had gone by since I ordered. There was no apology for all the inconvenience I had to go through, just to order an item. Nobody should have to work this hard to buy a product.
A bad experience and the last purchase I will make from this company.

Unethical company. I ordered once from them, then learned of their business practices, such as the multiple lawsuits they currently have against former employees for having the audacity to leave their company. I then repeatedly asked to have my account canceled, finally starting to get rude with them when they repeatedly ignored me. Then in retaliation they place an unauthorized order on my account! Now Im having to have my bank change my debit card JUST to keep them from putting more charges on my account.

Uh, first off. MLM, so that's NOT fun, second. Theses oils contain synthetic chemicals that are not FDA approved. The creator of this company has been through so many scandals that its hard to turn a blind eye to. Its a harmful company that exploits and lies to its customers...also when used as directed it causes rashes, breakouts... there are better companies out there that are more ethical and cheaper. (i personally have not bought the product, however my mother has, and she was not happy either.)

First off, I've been a loyal to YL and do selectively like a few of their oils exclusively. With their latest sale, I was adding items to my cart and this pop up happens after each add, one says go to cart and the other says buy with PayPal (or something along those lines). My finger slips and hit the PayPal button. I'm automatically checked out for over $300. No confirmation or anything.like amazon, but without the ability to cancel right away or get any help from customer service. I needed it cancelled, because I was not done finalizing the order and was not wanting to pay through the account it took the money from. I dealt with customer service 3 different times over this. The first one I was told after being on hold for 30+ minutes that she couldn't change the payment or edit the order at all. Literally nothing to be done to just make it an easy fix. She told me she would "request" to stop the order and have it refunded to my original payment, but I wouldn't know for a few hours when I check the order status online. Well, they did stop it, but put over $300 as credits on my account. So then there was a headache of getting ahold of them through chat to deal with that and other issue of placing another order and the "free" items weren't showing up because of the cancelled order. First chat lady told me she would request my money be refunded to original payment. But wasn't helpful with anything else. Then the chat disconnected. More time waiting, having to re-explain AGAIN. She was finally able to re-order after I spelled it out for her how she could actually help me. 1 week later and after an responding to my initial problem (I tried every way of getting ahold of them) with a very basic sorry for the inconvenience, I find out my money is still not in the process of being refunded to my PayPal account. I was told it would be in my account in 5 business days, so I was hopeful that was the case since I was told twice, that would happen. So now apparently I have to wait another 5 days (so at least 12 total) to get my money back in my account. If you have crappy customer service, you should not have an automatic payment button. Also? The lack of care or support from customer service was horrid. I will not be giving this company my business again.

I ordered a one time order as a Christmas present. They automatically enrolled me in a loyalty program and both months following, charged me $47 dollars.

I called canceled and am in the process of returning the additional orders. What a pain! They know what they are doing.

I love love these oils! Helped us so much. Or they did anyways. 8 years in. Disappointed last few years. Price is way high! Changing site Confusing website and point system ect. Oils seem weak or watered down, not strong at all! Don't last, Bottle caps pop off and crack causing oils to evaporate! They just make excuses. Very disappointed! I'm seeing a rise in greed as well …

I was buying young living oils for a few years until I just found. Revive almost 50% cheaper, Just as good oils if not better

My mother is a YL rep and by all means I support every venture that she has. She bought me a diffuser for Christmas that I was (at first) very excited about. However since then, I have been her customer, not her son. I gave her a very specific "i will come you to" boundary which she refuses to follow. Then she guilt trips me every single time I refer to the boundary. The YL business model uses friends and family against each other and promotes pushing limits to reach the "next level". Well the next level will be pretty lonely.

I purchased 3 packages of rollers for my oils. They will only replace 2 of the packages since one of the packages was purchased 1 year ago. I understand it has been 1 year, but all 3 of the packages have the same issue. They are all too large to fit on any of the oil bottles. This shows the company is neglecting quality control. It makes you wonder what other quality issues are going on with their other products. This is bad news for Young Living.

Amazingly complicated system to purchase, then get rewards points, then points dont equal dollars and you can only buy certain parts of the range.
I failed to meet a buying deadline and my discount that took a year of buying was deleted. I tried to review and it seemed that they took great joy of reminding my of their "Terms and Conditions".
A very expensive company with one good product... Stay away

Lamento la non trasparenza delle informazioni offerte, ti inseriscono in un programma dove in automatico si generano gli ordini mensili e se non si è attenti nel sito ti arrivano prodotti del valore di 100 eur al mese, quando nessuno ha chiesto questo.

They have setup the website in a way that end user confuses at every stage and end up in either paying more unintentionally or have to call customer service for resolution. The website is misleading and seems fraudulent where limited access is allowed to sort out the issue.
I was overwhelmed by their strong social media campaign, and therefore trapped in their products.

Customer service is HORRIBLE, and therefore, I strongly doubt on the products are as well. If such a big brand claims big wins on social media then how could they forgot to improve their customer service followed by user experience on their website.

Young Living went through some changes. They now want you to spend a minimum of $100 per month to get the same perks one used to earn for $50. For that reason, I cancelled my membership. All was well for a few months, but then they sent a shipment I did not order and charged money without permission. They gave a refund and assured me it would never happen again. They assured me my account was closed. It happened again this month! They charged me again and sent another package I did not order. It is not legal to take money you have not been authorized to take. I strongly advise using a different company than Young Living for your oils. Their greed got the better of them.

Any time I needed to contact customer service, there would always be a minimum of 2 hour wait. They could never completely help you with whatever issue you had. I only bought oils for them for 3 months and it was the worst experience I have ever had with poor service. One month it took 3 weeks for my oils to be delivered! The oils are overpriced, and you are stuck ordering every month in order to earn "loyalty rewards". It's not worth it. I have since changed to Revive Essential Oils, and they ship fast, customer service is wonderful, no minimum order required!

What a scam! I have been involved with this company for years and there is no support in trying to help someone build their status or growth. A lot of nepotism!

Though I like the products, I was driven to seek another representative because of the extremely combative and unprofessional representative that I am dealing with right now. Her views are completely crazy and ignorant and if you should challenge her she lashes back with harsh comments defending her unbelievable views. She is a narcissist and very difficult to deal with! #dontbealindsay

This company is the biggest farce! They do not READ! I have a broken diffuser... under warranty! Wrote to YL customer service and the reply? "we appreciate the fact that you want to return our products, but you can keep them, after all our quality in the oils are sensational and there is no need to throw them away because we did not provide you with the service you deserve." UNBELIEVEABLE!

Horrible service July 5th order still no order how they still in business is beyond. Me terrible terrible terrible company

Young Living used to be a good company! They totally suck now and if you love essential oils you should use doTERRA!

Young Living Essential oil company took 357.00 out of my account on error on June 20. I called them two minutes later the money was deducted from my account and they told me I cannot get a refund until the order ships and I have to send it back unopened. They promise your order will be shipped within two business days. Today is the 27th, 7 days later and my order is still being processed! I just called them and was told all the managers are "busy"
I decided to join doTerra! They have a better reputation and program than Young Living!
Young Living Essential oils is a scam!

I was on hold for almost 3 hours trying to get a hold of Young living. They have terrible customer service.

When I started with this business, they had some nice perks to incentivize you into their rewards program. Over the past two years these have dwindled to where you get only a newsletter and you don't even have the environmental friendly option of opting out of that needless piece of self-aggrandisement. And they tell you that you can switch your delivery dates to get an order early but what they don't tell you is that you can NEVER switch it back, allegedly b/c they are so busy. And you do earn points but you can't use them on many oils and you can't use them with your ER Rewards. You have to pay for the shipping, even though that's less friendly to the planet. More money making for this behomoth. And customer service even told me that they are getting tons of complaints and that they don't agree with the changes being made. It's just not worth the hassle. Use Doterra.

Never received $200 credit for return product, terrible customer service. I'm filing a complaint with the BBB and also other agencies. Paid $20 to return product shipped through memberships not explained fully. Do not have post office receipt, however, post office said they had to receive or I would have gotten the box back. RA# clearly marked on package. Out $200! They cannot look for box shipped from me, my name and location or RA#.

All I wanted was a pretty item that smells nice. I didn't want a monthly fee. Rep turned from happy to a nasty person and bugging me all week with excuses. I called bank to cancel and called salon to cancel. $1 credit came thru bank apparently holding pending until something was released. That would be the product. Big disappointment, one minute they luv ya the next they're telling me I better pick up the phone. Excuses were a guy said there was a mess up in the system. Then a convention. First I was a member then Not. Money was available, something definitely not on the ball. I tried after being warned about this mlm scam and cult like behavior. Now it seems so true.