All I wanted was a pretty item that smells nice. I didn't want a monthly fee. Rep turned from happy to a nasty person and bugging me all week with excuses. I called bank to cancel and called salon to cancel. $1 credit came thru bank apparently holding pending until something was released. That would be the product. Big disappointment, one minute they luv ya the next they're telling me I better pick up the phone. Excuses were a guy said there was a mess up in the system. Then a convention. First I was a member then Not. Money was available, something definitely not on the ball. I tried after being warned about this mlm scam and cult like behavior. Now it seems so true.