YOINS

Dear Janet f.,

Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.

Because the shipping delays could be affected by the bad weather condition, customs issue, strikes, transports, public holidays and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.

If you do not receive your order within the specified time, we will provide you with acceptable solutions.

Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
Chanring

Dear Lynn S.,

We are sorry to hear that you are not totally satisfied with our products.

We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.

If you find any quality problem with your purchase, please take and send us some photos to show them, so that we can make a record for you and process the issue for you better.We need to confirm the details before you return your order.In order to avoid more unnecessary misunderstanding in future. May be our services are not very thoughtful so that cause the inconvenience to you.We sincerely apologize for that.

Hope to hear from you again.

Kind regards.
Yoins Team

DearTeresa H,

Thank you for shopping on Yoins and we are sorry to hear the shipment delayed.

Because the shipping delays could be affected by the bad weather condition, customs issues, strikes, transports, public holidays, and many other inevitable issues. But please rest assured that we will try our best to help you sort it out.

If you do not receive your order within the specified time, we will provide you with acceptable solutions.

Would you mind contacting with us and providing us the order number/the email address/your full name/tracking number through the bellowing ways:

A. Contact us by email(cservice@yoins.com);
B. Send us the message to Facebook（https :// goo. Gl/s84jN1）or Instagram;
C. Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
June

Dear Ellis,

Thanks for your order on our site.

It usually takes 7-25 working days to deliver parcels to their destinations via standard shipping or airmail, 7-12 working days via priority direct mail and 3-7 working days via expedited shipping service.

If you can not receive your parcel in delivery estimated time, you can feel free to contact us and give us your order number.

We are glad to help you track your parcel and provide solutions for you.

Here're all our contact methods:
Customer Email:cservice@yoins.com We are on live 24/7
Live Chat: We are on live 24/7
Phone: 00852-21364966 (Office time: 9:00am to 6:00pm GMT + 08:00)

Sorry for the inconvenience caused by the delay of delivery and looking for your message.

Best regards,
Yoins Team

Dear customer,

Thank you for choosing Yoins and we apologize for any inconvenience caused.

Our size is International Size, and you can find the 'size Reference' in the product link, Click to view size Conversions chart, and you will find the right size for you. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Dear Belle S.,

Thank you for your comment.

We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.

Have a nice day.

Kind regards.
Polly

Dear Frances F.,

Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.

We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html

For the quality problem, we appreciate if you can send us some pictures of the external packaging, SKU numbers and problem part of received items. After all the information is confirmed, please feel free that we will provide you proper solutions.（We can arrange refund, resend or return with shipping free for the problem items with sufficient proof which will help us confirm the issue.）

Would you mind providing us the order number or the email address or your full name or tracking number to our yoins email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 (7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday)?

We hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,
Polly

Dear Adriana C.,

We are sorry to hear that this misunderstanding caused.

We will transfer the money back to your original account if we cancel your order. And the refund will pass two steps in the process, our website and issuing bank.One of the key reasons that a credit card refund takes as long as it does is the number of steps involved in the refund process. Please pay attention to your account.

If you still can not check the refund after the date which we promised, could you please contact again? We will check that for you. Anything will be clear after a good communication. You can contact us via email(service@yoins.com), the live chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 from Monday to Friday). If you contact us via chat line or call us, please pay attention to the working time to avoid the unnecessary misunderstanding.

For any further assistance or necessity do not hesitate to contact us.

Best regards,
Yoins team