Yodle gets a 5 from me just on follow through, we have had them for 6 to 8 weeks and have received at last 4 phones calls in regards to set up, walk through, noticing how much we have used the platform and letting us know where we can improve. Giving us ideas for how to make our platform support us in generating views. THere are some things id like to see, such as the ability to upload videos, but that doesnt take away from there great customer service and excellent product.
I want to applaud Yodle for its customer service. I'm a new customer and have been impressed with the quick response and helpful attitude to all that I have dealt with in setting up my marketing and advertising. Everyone has simply been a pleasure to work with. Thank you.
I purchased an existing dry cleaner business that has been in business since 1977. However, the previous owners advertised by word of mouth and never did any real advertising. Most people today have a smart phone some type of smart device to search for the services they are looking for. And being a new business owner I knew that I needed to have a website presents and a way for customers to find me on the internet and on social media. Yodel was able to provide all of those services at a reasonable price and give me the ability to track incoming traffic to website to see how well it's working to help grow my business. There are some limitations to the Yodle website templates but overall I was impressed and please how quickly Yodle was able to get my website up and running. My webiste is new, so I will if hold judgement on how well Yodle can drive traffic to my Urban Cleaners website.
After a walk through with a customer success specialist (Bonnie), I was so surprised to how easy and beneficial Yodle can be by using the tools to push my business. Bonnie was extremely encouraging and helpful. I am excited about using these tools to enhance my business. Thank you!
This Asian online store has the best and most selection when it come to everything. Great details and reviews from customers. Love to know that the items are real. Services are great too.
I was telemarketed to by Yodle last August. A very nice and convincing sales lady promised I would be "so happy with Yodle and the performance of their product that everyone renews" after the 6 months was up. Well that ended up being the biggest lie I've ever been told. Bottom line is I received zero leads, zero calls and no more traffic to my website than I had already been receiving. I feel as if I basically threw away $1200 over the past 6 months. All yodle did was create a bare bones website, far worse than the one I already had and said they were "organically getting me higher up in google". Every time I questioned why I wasn't seeing any results they just said "it takes time". Well obviously at the end of 6 months after paying over 1200 their time was up with nothing to show for it for me and 1200 in their pocket. What a scam.
Christinie was so pushy and oversold YODLE I may have signed up but when she pushed and shoved me into a corner I knew something wasnt right. Glad I did my research because you can get way better service for a fraction of the price threw service 3.0... Any way strong arming me for my credit card number is totally ridiculous and bad buisness.
Bry,
We're very sorry to hear you had a poor sales experience - would you mind private messaging me details so I can investigate further?
-Mike
Personally, I have only been working with Yodle for two months, but the customer service has been wonderful! My representative is friendly and very educated in her field. She is quick to respond to my calls and emails and is always prompt with my requests. I enjoy working with her and encourage others to utilize Yodle for their business as well!
I was signed up for 6 months. Big scam. When I was considering signing up I read the reviews and the girl on the phone talked me into signing up for $199 for 3 months. I should have known when I read the negative reviews that there was some truth to them but didn't. My mistake! Never got anything from this. Save your money!
Leslie,
I'm very sorry that you feel you didn't receive what was promised, can you send me your account details so I can look into your experience and see what went wrong?
-Mike
The conference call with rep. Courtney Visser was pleasant, informative, and encouraging. She was easy to talk to and very helpful in setting up our platform. The initial introduction and presentation to Yodle by Gerald Addy was excellent. So far, we are pleased and look forward to our experience with Yodle.
I have been using Yodle for about 5 months. I am very satisfied with their services so far. I have been dealing with Corey at that company and he is very helpful and understands all my business needs to make it grow. I would continue to use Yodle and would highly recommend it.
Received a call from a sales rep and agreed to spend time going over what they have to offer. After 30 minutes I told him I would think about it for a few days before I make a commitment. The sales rep then became very pushy and continued on for another 30 minutes. I didn't want to be rude because it was something I was actually interested in. I most likely would have signed up by the sales rep ruined any chance they had. He called me the following week and I told him I wasn't interested right now and he immediately went into the bullying sales tactics again.
Hey John,
That's definitely not how we want our sales folks to leave a potential customer feeling. If you wouldn't mind private messaging us the number you were called on and any other pertinent info, we'll address it immediately.
-Mike
The Customer Service Rep. Britney was a delight to receive instructions from when getting to understand the "set-up" for the Dashboard. My only regret is possibly not being able to likely reach her in the future when I call in for help. Thanks! Britney!
"Yodle has done a great job helping to improve my organic and SEO visibility. They have worked to make significant improvements in our online presence. Our rep does a great job measuring and managing our account and is in front of all things "Yodle".
In the 1st 15 days, I have converted 3 leads to sales which exceeded my expectations due to the time it normally takes to increase visibility. The support and attention to my account has been fantastic. While the cost is more than I would have originally budget for, I believe it has turned out to be a wise advertising decsion.
I have had a GREAT experience with Yodle and will be doing business with them for a long time. I will recommend them to any one who decides to open a company up. I would especially like to recommend Megan reed for all the wonderful help she has provided us in the process of growing our company.
I have an iron clad policy of not being swayed by sales pitches. As a very small business I can afford to throw away dollars on non sense. However, I let my guard down because they caught me on a day I was considering opening a market near me. I signed up, and agreed to give them 90 days. Well the 90 plus some is up and nothing. The sites they produced were worse than boiler plate. The results were next to nothing. It was a dead end. I'm a home inspector in a very completive market in Florida and they couldn't make a dent. I about to call to cancel now and only hope this hasn't ruined my current presence on the web and its ranking. Mabey if your in a relatively small market it works but if their is any competition at all they don't seem to have to ability to break through.
Hi Todd,
Thank you for sharing your experience with Yodle. I'm sorry that you're upset about what happened during the three months you were working with us. We work with more than 500 property inspectors across many markets and it's disappointing to hear that results didn't come through for you. One thing I also want to quickly mention is that we create websites that are specifically designed for conversion but, again, I'm sorry that we didn't produce something that met your expectations.
If you have a spare minute, do you mind contacting me at either rmoss@yodle.com or 212-542-5449? I'd like to find out more about what happened so that I can discuss with the appropriate people at Yodle.
Best,
Radley Moss
Director of Corporate Communications, Yodle
Just finished my intro to Yodle. I am so excited to get started. My customer representative was awesome. She took the time to carefully review all the features. Naturally, I was a bit overwhelmed, but I was assured this happens all the time and I would be assisted all the way through my attempts to really get familiar. Bravo Yodle!
Although I began as a skeptic, I have very quickly become a believer in the concept, format, and customer service team at Yodle. I am a non-techie business owner who was a little concerned about the ease of navigating the tools that I use to enhance my " Adversite". Much to my surprise, they were easier than any dashboard I have ever used. I look forward to interacting with their platform and feel like in a very short time it is becoming successful. Thank you, Yodle
My experience was personified by the manager in Austin, Tx, with whom I dealt quite frequently, Shelia Kelly. Shelia spent hours with me in developing one of the best websites I have seen for me, or any other attorney for that matter. She is always polite, professional, and concerned, and goes out of her way to ensure that the customer understands precisely what is occurring with his account at all times.
Because of people such as her, I recommend Yodl to my friends for at least the experimental basis of three months.
Overview
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
This summary is generated by AI, based on text from customer reviews
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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Hi Troy,
I’m sorry to read your review and hear you didn’t have a better experience with Yodle. I’m particularly disappointed to hear you felt there was any disconnect between the service you received and what was discussed during your sales call. Please know, this is never the experience we want for our 50,000+ customers. While I understand that you didn’t have this same experience, the majority of our customers do have success with our marketing solutions, including SEO and adversities, and you can see some of their success stories at http://www.yodle.com/success-stories. I appreciate your feedback and if you are still facing issues, I encourage you to reach out to me directly so I can try to help. You can reach me at 646-768-3690 or gina.balistreri@yodle.com. Thank you!