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Yodle Reviews Summary
The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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I am in the process of setting up my business with yodle I am anxious to see the results my company will see customer support is awesome
They are very informative and have a great, knowledgeable staff. Everyone that has worked with us has been really easy to work with. We would definitely recommend yodle.com
Working with the coaches on my email campaign and requesting reviews has been very enjoyable thus far. Speaking with Thomas, who patiently guided me in uploading my database, editing emails, and the process for requesting reviews from recent clients was invaluable. I'm looking forward to great results that I'm sure will come, once I fully implement this service!
Thomas rep. From Austin, TX was professional. Looking forward to using all technology to assist me to market my firm.
My Yodle coach was great, He took the time to explain everything to me very well and make sure that I understood the importance of me collecting reviews for my new website and sending emails marketing to my clients.
Also he helped me to upload my company logo to the website.
Thank you so much.
The Agent provided great service! You can feel her willingess to make sure we get the most out of our investment
Calls to go through the cancellation process. Jessica McGinn emailed me to call Matthew Pryzwara to go through the cancellation process. I called him twice and left a voicemail. He never returned it. I emailed Jessica, again, three times with no response. I emailed her a total of seven times. She responded once. CHECK THE REVIEWS OF PREVIOUS CLIENTS AND SEE HOW MANY STARS THEY RECEIVED BEFORE YOU SIGN A CONTRACT WITH THEM! If they deduct another 159.00 this month from my account, I am filing it as fraud with PNC bank as well as filing a lawsuit. Faye Lehman, owner of Proficient Power
Great customer walkthrough. Looking forward to the automated emails sending out the reminders. Can't wait to see how the whole thing helps bring in business.
When I first got a call from yodle I was pretty anxious about joining as many young new business owners are. The second call said it all! We talked for over an hour about how yodle operates and how much they can help me. The representative was very knowledgeable about any question I asked and had an answer almost immediately, if not they would get the answer within a few moments. They also helped me with their price which was a huge selling point to me. Since then, they have held their promise to help me get more calls and prospects for my business. The yodle team is very knowledgable about their product and will help coach you through everything to help make you, the business owner, more successful. I am very humble for everything yodle has helped me to achieve and recommend them to any young small business owners I come into contact with.
I have always struggled with getting a customer to give us a review. With Yodle we were able to get reviews instantly and it was convenient for both the customers and our team.
When we call Yodle we receive the exact service we expected out of the team. Fast, Informative, and Professional all at the same time.
I was very interested in giving Yodle my business for my executive coaching business. However, I did not because they refused to put in writing all they were promising on the phone. I've never had a business do that before. Simply unbelievable. Smells like a scam!
Hi, Thierry: Thank you for taking the time to provide us feedback on your recent sales call. I’m very sorry to hear we won’t have the opportunity to work with you and I do want to assure you that Yodle is not a scam. We handle online marketing for 50,000+ local businesses nationwide. You can see some of our customer success stories at www.yodle.com/success-stories. If you have a minute, and would be open to sharing additional feedback, I’d like to help explain our agreement process. You can reach me directly at Jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.
Yodle has amazing customer service. They have made everything easy!
I like the facebook integration and the link to instagram
Very good informative training, will work very well in the long run. Program has good customer capabilities and interactions. Trainer did a great job. Thanks
Reviewed many features about my new site. I think I will benefit from the review function as well as the automatic email system. Thank you Beth.
Love this new service. My adviser was awesome. Very quick and easy to establish a broad base internet presence. It would have taken me weeks to get into this many directories. Less than a week active and already I have a new case and 17 leads.
Beth was very helpful in explaining everything about the set-up. He was charming and personal yet professional and knowledgeable. I had a lot of questions about things and he was extremely present with me and helpful.
Normally I would probably only give yodel one or two stars but isn't it always determined on how a problem is handled & not necessarily the experience overall? Such as the case. I tried Yodle. It lacks performance. They gave me a full refund. They also took great interest in why I was not pleased. I believe in time they will upgrade the functionality of their dashboard And provide a much more user-friendly experience with many more options that are considered normal in 2016. Because they handled my dissatisfaction so well I decided to give them three stars.
Please keep in mind that it is very possible that the service they provide might work well for you and your business. It did not for mine.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Faye: Thank you again for updating me on your issues connecting with our team. We take this feedback very seriously and have shared it with the appropriate channels internally. A senior manager has reached out to you directly and confirmed your account was cancelled. If you have any further issues or concerns, please do not hesitate to reach out to me directly and update me on the progress so I can help take action in a timely manner. Please reach me at jessica.mcginn@yodle.com or 646-753-6362. Thank you, JM.