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Yodel UK has a rating of 1.09 stars from 154 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Yodel UK most frequently mention customer service, next day, and delivery company problems. Yodel UK ranks 419th among Shipping sites.
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Got my delivery on time and the driver was very polite. I hear poor service reviews but the driver in the Castlerock area is a gem
Terrible company, terrible service, lost hours of my life trying to sort this out. Will now avoid for the future because they've been so poor. So difficult to contact anyone through their system. And when you do they tell you they've knocked on your door even though you've worked from home all day. See image for proof of my parcel that never arrived.
This is my second experience of Yodel parcel 'service'. On the first occasion my consignment never arrived, although it was recorded on the Yodel website as delivered. Fortunately, on that occasion, the supplier gave me a full refund without quibble.
This time I knew what to expect. The Yodel tracker works well - hence my award of 2 stars. When the driver was 3 stops away I positioned myself at the lane end in time to see him ignore the street sign and fly past up the wrong road. When he returned at speed I was able to flag him down and take the delivery before he could disappear.
Prior to this week I had had no problems with Yodel. However, for my most recent delivery I had requested it be delivered today, when I knew I was going to be in. According to the tracking app, an attempt was supposedly made yesterday (when I wasn't in, hence asking for it not to come yesterday) but they claimed not to be able to find the house? Yodel have never had trouble with this before, and if the sat nav had taken the driver to the exact location as claimed, it would have been possible to find. Also, using the tracking on the website isn't the best way of notifying of a problem - as I wasn't expecting it yesterday, I had no reason to look at it then, whereas if I'd had an email or text, I would have got that yesterday and could have resolved it sooner. Supposedly I'm to wait 24 hours for the system to be updated...watching this space to see whether that happens. I usually get an email with a time slot, but didn't even get that yesterday, which makes me question if an attempt was actually made!
Products used:
Cosmetics
Waited all day yesterday on a delivery that did not come to 7pm the texts told me it would of been delivered by 11 am. had to take a full day off work unpaid
Yodle tried to deliver my parcel on 3 occasions all pm which should have told them there was a problem. The final card said parcel returned to depot. On visiting the depot and waiting over one hour I was told the parcel could not be found. They took my phone number and said they would call when it was found and would deliver at a day and time to suit me. Then without notice they again tried to deliver pm when I was out. Attempts to telephone failed as you cannot get by their automated service but was told by the service no further deliveries would be made and the parcel would be returned to sender the next day. I again attended the depot when the parcel was at last found. Poor service
Well yesterday i was expecting a parcel and the company left it with a neighbour which was fine but today was due to get another from the same company and hey i have to reschedule problem being i work 12 to 5 and am unable to speak to a human to ask if possible to deliver before 12 or after 5 or to get them to leave it with a neighbour and i can't get to the depot why do they leave it with a neighbour one day but not the next
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Yodel is one of the largest delivery companies for B2B and B2C orders, serving many of the UK's leading retailers. Find out how we can help you today.
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