YLightingReviews 36

Found out 2 weeks after return period ended that a fixture wasn't as advertises, they refused to refund without a 25% restocking fee even though I was poised to order another $10,000 in merch from them for a new home build. Had to cancel an order I'd just placed. The sales person was completely unhelpful with customer service, and the customer service people just didn't care. They dont sell anything you cannot buy from other vendors, and they charge more than other vendors.

Ordered a light fixture, arrived defective, after spending $185.00 that day for an electrican's time to install only to find it was broken. Followed all their instruction to the T about sending the fixture packaged exactly like it came. I've had to call them 3 times asking for my refund... very disrespectful customer service agents every time. Tracked the package and it was indeed delivered back to them a week ago. Still waiting on the refund... buyer beware... do not purchase through this company.
Complete lack of respect and not deserving of your business. By the way, I NEVER had customer service this bad and felt the need to write a review. BEWARE

I am a trade who has worked with many different companies and I have experienced the worst possible customer service from this company. At this point they have stolen money from me and I cannot get the same person on the phone twice to discuss it. I had two damaged light fixtures (one was a replacement) and my client decided to return both of them because he no longer trusted that they were quality. I was assured that we would get our money back, but we shipped both fixtures back and they are saying that they never received them. I was on the phone with a rep who sent me the return shipping for both fixtures. I told him that they had the same number and asked if it would be an issue and he told me it would not.

The lamp I ordered August 14, Order Number-------. When they finally delivered it, it had missing parts. I contacted YLighting by email and phone. On September 5, I sent photos of the lamp with missing parts as requested. I recontacted YLighting September 18 via email. I called Sheena King, Return Specialist Lead, Phone: *******289. Twice. And emailed her as she had responded to my email. She failed to return the emails or calls. I called customer service, who said she doesn't return calls. The customer "service" person was blasé, seemingly uncaring, and I asked to speak to a supervisor. He said, after a wait, that the supervisor would call me back. No call. I sent an email back to *******@ylighting.com, the person I spoke to. No call back. I will never do business with Ylighting again, and that's too bad given I have ordered quite a few things from them before. I am disgusted with this company.

You seem not to have found out that they are EASILY replaceable. You don't call back. You don't respond to emails. You don't apologize in any sincere way. Larger businesses have a longer decline. Your uncaring shows. Behavior generalizes, and that means you are doing this to others (as I have since found out by looking up complaints against your customer service. You will not exist in time given this poor and uncaring response.

You should demonstrate some sincerity by compensating me for my time and efforts. You have made running my consulting business that much more difficult.

My $2000 Foscarini floor lamp came with a broken white glass on June 19th. Till date I do not have a replacement. What is worse is, they just do not respond to email or voicemail. I have no update on what is going on or a ETA of the broken lamp. I was sent an email that UPS will come to my home to inspect the broken glass! I have been dealing with Sheena King (sent her an email 9 days back. No reply) and prior to that Martin Valencia. It is beyond my imagination that a company ca exist in business with this horrible customer service!

I ordered a WAC Lighting pendant fixture from YLighting and received within one week. I removed the fixture from the box and held the fixture in the proposed location for review to only realize I did not like the fixture. I placed the fixture back into the box and returned to YLighting after 2-3 weeks of waiting on WAC Lighting to respond to the return request and send a return label. I was notified yesterday (8/7/17) by YLighting customer service that WAC Lighting claims I installed the fixture and did not even return the hardware. What's even worse than this false accusation is that now YLighting will absolutely not refund my money for the purchase and sides 100% with the manufacturer with no regard to their customer. As an online lighting retailer how can protect your customer who truthfully never installed a fixture, much less even removed the hardware for the work. I cannot fathom the poor retail practices on the part of both WAC Lighting and YLighting. Please know that YLighting is only an "order taker" and has zero stock of light fixtures. So if you have an issue with the fixture you will not receive support despite paying them their middle-man percentage. Extremely disappointed.

I've been shopping at ylighting.com for years now, and they always have the best selection of modern stuff to replace all of the ugly in my house (I've been remodeling). From some fans I bought when I first moved in to charming accessories for my nursery, they've always gotten me what I need. Some of their special items are made-to-order from Europe, but customer service has always kept me in the loop, and it's always been worth the wait!

DOESN'T GET ANY WORSE THAN THIS
Got a track light from YLighting. The transformer just stopped working after 4 months. Called the company to request a replacement. They were very prompt in sending a return label for the defective one, but this is where everything stopped. At the time, I was told the transformer was on back order and should be shipped to me in about 1 week. Three more weeks are gone since and every time I call they just push it further. It is the manufacturer fault they say. What about their responsibility, apparently they have none. I paid for this track light around 1500$, I will have to pay twice for the installation and for more than a month now I have no light in the kitchen. In top of everything, YLighting also offers extremely bad costumer service, very disrespectful and unprofessional. I will never purchase from this site again.