Sunil M.

Too many charges for shipping. $5.00 discount too low.

The lamp I ordered August 14, Order Number-------. When they finally delivered it, it had missing parts. I contacted YLighting by email and phone. On September 5, I sent photos of the lamp with missing parts as requested. I recontacted YLighting September 18 via email. I called Sheena King, Return Specialist Lead, Phone: *******289. Twice. And emailed her as she had responded to my email. She failed to return the emails or calls. I called customer service, who said she doesn't return calls. The customer "service" person was blasé, seemingly uncaring, and I asked to speak to a supervisor. He said, after a wait, that the supervisor would call me back. No call. I sent an email back to *******@ylighting.com, the person I spoke to. No call back. I will never do business with Ylighting again, and that's too bad given I have ordered quite a few things from them before. I am disgusted with this company.

You seem not to have found out that they are EASILY replaceable. You don't call back. You don't respond to emails. You don't apologize in any sincere way. Larger businesses have a longer decline. Your uncaring shows. Behavior generalizes, and that means you are doing this to others (as I have since found out by looking up complaints against your customer service. You will not exist in time given this poor and uncaring response.

You should demonstrate some sincerity by compensating me for my time and efforts. You have made running my consulting business that much more difficult.