YarnboxReviews 11

I was a member until May of this year and they stopped shipping my monthly order. I was charged for 3 months in a row and never received any product for those 3 months. Finally had to go through my credit card company and cancel my card or they would still be charging me. I wrote to them numerous times and heard all kinds of excuses and then they just stopped responding to me. I noticed online they had gone bankrupt but yet they keep sending out yarn sale notices...

My husband got me a three box subscription for Christmas. The first box didn't arrive. Frantic calls to "customer service" claimed it was lost and a second would ship. It arrived just before Christmas. The March box arrived on time. I am still waiting for the June box that was supposed to ship June 8. The owner himself told me in an email that the "customer service" phone # on the website hasn't been answered in over a year. After numerous promises the final box would ship "right away" I'm done. DO NOT BUY ANYTHING FROM THIS COMPANY.

I was a subscriber since 2015. There was a change in ownership and yarnbox has gone downhill since then. The new owners feel as though they do not have a clear direction of what they want their business to be. It seems as though they saw a successful business and purchased it because it would be easy. They refused to politely answer even the most innocuous questions on the once thriving ravelry board. The boards have all but died, some due to the fact that they lock the threads so you can't comment on them. What i have noticed besides the locked threads is the ISO/Sale thread has essentially died. In February they recycled yarn that they had in overstock, so much for new yarn and dyers. They started using an unknown designer, which isn't a problem, except she had no internet presence. If there was a problem with the pattern there was no help and they assigned a $5 amount to the completely untested pattern. I used to check the threads for comments and to see what people received. The color choices had gone way down, in fact one of the boxes i received everyone received the same exact color. They started to introduce their own yarn, which i don't have a problem with except it seems to be increasing in frequency. I feel that as a yarn club that is introducing us to new yarn bases and dyers maybe Yarnbox shouldn't be putting out their own quite so often. Getting in contact with them can be difficult and they don't treat their customers well. I would not subscribe at this moment, wait to see if they straighten up and even then i would suggest a month to month, in case they file bankruptcy or close yarnbox down.

My review on the Yarnbox Facebook page-

October 06,2017 I contacted Yarnbox via email because I couldnt cancel my subscription due to the website notworking properly. November 11,2017 Yarnbox charged me for the box I had supposedly cancelled via email.

I am so completely unimpressed to say the least. Yarnbox, you seem so concerned with your new subscribers, it is a crying shame you are treating your current customers so poorly. I had hoped to resubscribe once all of the hiccups had passed and I am sad to say that that is definitely not going to happen now.

Many thanks to the original owner for the good memories and I hope the new owners are well.
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Since I published my review on Facebook (November 18,2017) things have only gotten worse. My reason for even posting my review here is because the crew at Yarnbox have decided to delete reviews on Facebook as well as deleting comments under the remaining reviews.

I was a subscriber to Yarnbox for quite a while (almost three years), and had great service and a fabulous experience until the company was bought out in May 2017. Ever since September 2017 during the last few boxes the former owners had contracted, the new owners have been downright rude, condescending, and hostile toward existing and former customers on Ravelry and Facebook. Additionally they recently changed up their website, and supposedly had an issue with the code where even if a customer cancelled their subscription, they would continue to be charged until someone from the company removed the credit card information from the database. When they realized this, they gave excuses about the issue and said it would take up to ninety days to be fixed, and put the onus on the former customer to ensure they werent being charged fraudulently.

Within the last 24 hours the hostility from the owner Chris Sutton has been at an all time high, and this started when they began deleting reviews from Facebook. A former customer asked why, they got blasted by the owner and a person clicking one of the reaction buttons was asked via Facebook Messenger Why you want to be a mean girl. Shortly after that, they not only didnt have a Facebook page any longer, they had also shut down the Feedback thread on Ravelry.

I unsubscribed after the hostilities started in September with the hope that Id be able to resubscribe should they get it together. Sadly I dont think thats going to happen as long as its under the current ownership.