After almost 4 years of subscribing to every box Yarnbox offered, I have cancelled all subscriptions after this Company came under new ownership. This is not something I wanted to do as I was a very, very happy subscriber under the previous owners and say myself as a customer of this business for life. I tried to hold on for quite some time, but became more and more disenchanted and could not give any more of my money to a business run in the current manner this owner is operating under.

Initially I was excited about the new owners and what exciting new things they may bring to the business. Sadly, they have taken what was once a wonderful service and run it in to the ground.

My initial dissatisfaction started after I asked an innocuous question that was answered quite rudely without any provocation. I have been the kind of customer that has never caused problems and rarely even engaged on the Ravelry boards. Anytime I had a question, I would use due diligence to find the answer before asking publicly. I was shocked that a Company that I have spent thousands of dollars with would find it necessary to humiliate a customer. Sadly, this happened 2 more times to me and I noticed that this type of attitude by the owners was the norm in dealing with other customer queries and comments on Ravelry too.

This was the main reason I decided to cancel and I did it with the thought that if things changed I may consider resubcribing. I have checked back a few times since I've cancelled and I'm sad to see things have unbelievably gotten worse. The owners are absolutely rude and condescending refusing to enlist the help of any helpful moderators on the Ravelry forum. They refuse to answer any questions publicly, no matter how simple, and direct the writer to contact them via email. They have also removed their Facebook page, no doubt trying to hide the number of unfavorable reviews they have recieved there.

Although this poor customer service was initially what prompted me to cancel, things got worse from there. Cancelling was a nightmare in itself as for some strange reason their system kept charging customers credit cards even after you followed the proper cancellation procedure. This happened to multiple customers and I went as far as contacting my bank and cancelling my credit card to ensure I could not be "accidentally" charged again.

This is just the tip of the iceberg with this new team as I still had 3 shipments to recieve from my subscriptions. There were wrong tracking numbers given when the yarn wasn't shipped, patterns not showing up until the team was contacted and on and on. Excuses have been rampant with one problem being blamed on the yarn being locked in a vault and the key could not be located! I have never seen such an inept group in my life and all these examples only confirmed that I was correct in cancelling my subscriptions.

I would also like to add that the last Classic shipment I received had the lowest value of any shipment I have recieved in my almost 4 year history. I had always been very pleased with the value I was recieving, where this one I could have purchased on my own for a lesser price than my subscription price. Yarnbox even assigned a dollar value, when calculating the "value" the customer received, to a pattern that was already being offered to anyone as Free! I'm fairly sure a lot of the declining value may be attributed to their buying power lessening as they have lost so much of their subscriber base. But, originally getting such an attractive savings was one of the biggest reasons that I subscribed and had continued to subscribe to Yarnbox.

I am taking the time to write this review as there are many yarn subscription plans out there and this one is sadly lacking. Over the years I have recommended this business to countless friends and acquaintances, a fact I now regret. I feel it my duty to share this unflattering review, just as I would share a glowing review if it was warranted.

Sadly, I'm at a point where I do not think I could ever patronize this business again. But, I do genuinely hope they examine the way they treat customers and remedy that and the myriad of other issues. If they do that maybe they can try to make this business the success it once was. But, the way things currently stand I would certainly think twice about subscribing to Yarnbox if you are in the market fir this type of service.