Yandy

I had a promotion code from an order they royally screwed up. Yandy wouldn't even honor the promotion they gave me. TERRIBLE CUSTOMER SERVICE. Will use Spicy Lingerie from here on out. Whoever runs your email customer service responses is about as useless as the Bud Light employee who put the dude on the beer can and literally ruined the company with the push of a button.

Customers shouldn't have to beg you to ship their orders 2 weeks later. Reputable companies ship in a timely fashion and at least contact you/offer upgraded shipping if that's not possible. Yandy just wants to hold onto your money. My (reasonable) request for upgraded shipping was ignored. The second I asked for a full refund, all their fulfillment delay issues were magically solved and my order was shipped... economy, so I still won't get it on time. Every aspect of this transaction has been unacceptable.

Just spent 30 minutes on hold with their customer service number and they never picked up the phone. I ordered something intended for Halloween this year and it has been a week since the order was placed and still has not shipped. Most of these reviews are accurate with how long they take to ship. I won't order from here ever again! I really regret not looking at the reviews prior to ordering from them. Take these reviews seriously! You can find the exact same stuff on Amazon!

I paid extra to have my package delivered by Wednesday and come Wednesday it said it was delivered but it wasn't. UPS isn't doing anything and yandy says they can't do anything. Worst first time experience ever and will never shop here again and I will warn anyone who shops here

I ordered my costume on October 21st for a Halloween party on Friday the 29th and paid the extra for 2 day shipping and it still hasn't even shipped yet! 2 days after it was suppose to be delivered! I'm absolutely furious! I've tried emailing, texting, and calling customer service and all I get is their stupid scripted message. Waited on hold for over an hour and still never got ahold of a real damn person. I'll never shop with Yandy again. Horrible.

I ordered costumes over 2 weeks ago and contacted yandy multiple times. You can't even call them as it just direct you to email them and they don't get back to you at all. Horrible service! If I can give them a 0, I would! They take your money and don't ship your order. I emailed them for a 6th time letting them know if it does not ship soon or my refund is not given back, I'm contacting my bank and filing fraud charges!

Ordered a bunch of items on Black Friday and was supposed to be delivered by Nov 6, then was told a delay of 5-6 days. Still didn't show up emailed and told how busy they were and it would be delivered by Christmas Eve. Was told this 2 separate times. Today 1 day before Christmas Eve my whole order was canceled. So pissed. Now I don't even have time to order anything in time to replace these items for Christmas... horrible customer service

It came with broken zipper that was cheaply made and I paid for express shipping. Omg embarrassing and never order form them again

They really don't care if product ships or not.
Worst customer service ever.
There are plenty of other sites that actually ship the order you place.

I don't know why I was stupid enough to shop with them again after they ripped me once already. 1st incident, I'm still owed around $254 for items I never received. Here my dumb $#*! is again, tried to give them the benefit of the doubt while the 1st incident is waiting to be fixed and they just screwed me over again. This time for $113. I will never shop with Yandy again. The place is shady. I've tried to upload proof of both to this site but they won't load.

After several emails inquiring about my order and then guarantee me it would be delivered before Christmas I called today and I get a refund for hours later with them canceling my order due to their fulfillment center not responding to any of the companies inquiries the manager on the phone told me that they cannot even talk to a manager at the fulfillment center to question on an order they'd have to just sit and wait and see what happens so their decision was to cancel my whole order

On September 2nd I ordered a Playboy romper, my money was taking out but have not received my romper. I've called the number that is listed with no luck. I've emailed several times with hoping that I will get responses. Only 2 emails sent to me. I will never use this site again for anything. I requested a refund and was told I couldn't? I have never heard these excuses in my life. I see the reviews aren't good at all. CEO needs to clean his site and employees out. 2 brothers owns it

Have bought from them a few times before with no issues. Recently bought a bunch of stuff from Black Friday sale and they just decided to cancel my order. The same items I purchased are still showing in stock on website and they don't want to help me at all. I think that it's ridiculous I've reached out to them and have just gotten same generic and no answer as to why the items I bought are still on site being sold in stock.

We spent all of our time on Black Friday putting together a gigantic order of almost 100 items and after a full month of them delaying the order they just cancelled it with no explanation aside from "corporate cancelled all the black friday orders because we are short staffed". I kid you not, there were items we purchased for $2.10 and they were still available and in stock and listed at $29.95. Zero of the items were cancelled due to being out of stock, they just cancelled all the orders because "they felt like it". Granted they gave us a 40% off coupon which had an expiration date and other stipulations like minimum and maximum order amounts, etc. The worst part is we wasted our ONE black friday purchase on this site, not like we can go back and buy from a different site and get their Black Friday sale. They just do not care about their customers at all.

I ordered my halloween costume on October 11th 2021 solely to avoid last minute halloween shopping. The site stated that it would arrive by 10/14-10/18 it's been a week now and no package. The costumer service has been no help whatsoever too. Me, a costumer! Has to deal with more stress because of this when I ordered it 2 weeks ago! Now if it doesn't fit I won't have any time to get a new one. I bought it weeks ago to avoid this kinda mess.

I really wish I had read the other reviews before processing any order.
I would have gone elsewhere.

I paid $59.95 for express international shipping, nearly 1 week ago, assuming dispatch would be within 24 - 48hrs. NOTHING, based on the fees paid it should be arriving tomorrow, it hasnt even been shipped! Money back for reneging on the commitment? NO!

A generic response basically saying we are busy, was received.
Avoid express anything here, it doesnt exist.

Happy to remove this negative review if the team can get their finger out.
Cheers
Oisin

I ordered 29 pieces on Black Friday, and after waiting a month I inquired and they said my order would be to me in a week. A week later they informed me it was cancelled and every item I'd ordered was back on the website for more than I'd paid for them originally. I decided recently to try again - I ordered a body suit in M, L, and XL, another body suit in one size, a teddy in M and a body stocking. Today I received three XL body suits (the one that was supposed to be multiple sizes) and a bodystocking. No teddy and no other body suit. Packing slip listed all the items that were supposed to be in the package (though didn't list the other sizes). Super disappointed in their inability to fulfill orders.

DO NO ORDER** I placed an order during the Black Friday sale for several items 90% off. I emailed several times and was assured they were behind but they would ship. After 6 weeks they cancelled my order (without any notification). Many of the items I ordered are still available but no longer on sale. Looks to me like they just decided not to honor the sale prices. Maybe it was just a ploy to get people to order other stuff. **Not a company worth buying from**

I ordered a Halloween costume from Yandy and the website told me that it had been delivered but I never received it and when I called the company they told me to put in a claim which I did but have never heard back and it has been 2 weeks now and I have a Halloween party coming up and no costume. Then I ordered another one and I have gotten no shipping date or anything.

On Black Friday the online sale was 90% with an additional 30% off until 11:59pm. I filled my cart with a final total of $50 and change to receive the free shipping as well. When I went to pay the items were still saying "90% Off" but the prices in the cart changed when the screen refreshes. I emailed them and was told they do not make price adjustments. I replied with a screenshot showing the item said 90% off but was coming up full price and someone needed to call me. They replied thanking me for the clarification and asked for my number saying they would call today and I didn't receive one, however I received another reply email saying "we are unable to change the price per upper management". I am posting a picture so you can see where it says 90% off and shows the full price which changed prior to 11:59pm. 100% unsatisfied customer.

I purchased 28 pieces (me and my friends) gifts for Christmas and spent about 4 hours selecting them. The order was delayed and after 1 month was canceled and refunded. No reason.
I had no gifts for Christmas to give to my friends and missed all other deals in other places. Such a shame.
They offered me 10% off the next order

Ordered a Halloween costume on October 19th thinking that was a good amount of time in advance. It's been 7 days and still has not shipped. It says it will deliver by the 28th but no signs. Plus the contact info no rep is reachable smh.

As many others have, I placed a fairly large order on black friday this year (November 26th). It was stated on the website that items would arrive before Christmas. Fast forward to December 21st and my order hadn't arrived so I contacted customer service. They didn't really answer any of my concerns but again said by Christmas eve my order would be here. Fast forward again to December 27th I got in touch to see what was going on and to try and get my money back. I once again wasn't offered an explanation, they said it would show up soon. And zero apology for the hassle. It's December 30th today. Package still not here. No refund. Please don't waste your money. Go elsewhere.