• XNSPY

XNSPY

Overview

XNSPY has a rating of 2.88 stars from 393 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XNSPY most frequently mention customer service, text messages, and full refund problems. XNSPY ranks 10th among Surveillance sites.

  • Service
    86
  • Value
    83
  • Shipping
    49
  • Returns
    74
  • Quality
    83

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
3
Neutral
0
Negative
6

Instant Feedback

436
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What reviewers want you to know

Positive highlights

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Critical highlights

  • It's a total waste of money and they have the worst customer service ever!
How would you rate XNSPY?
Top Positive Review

“Good option for working parents”

Jacob S.
1/11/22

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Top Critical Review

“Does not work on IPHONE - Refuses to Refund”

Trent B.
3/9/24

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep. I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages Hello, Thank you for contacting Xnspy Live-Chat support. Sorry, it is currently not available for iOS devices due to some technical issues. OK, so I can't use on Iphone now? If so, can you please refund me? Currently is it not available due to technical issues so it is not. All details already mentioned on the website you have to check before purchase. OK, I didn't see this. Does it work with jail broken Iphone? Sorry but no. OK, then I'd like to get a refund for my $89 I spent How do I do this? If you only want a refund it would be partial refund. Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site. I have not even downloaded it as the software does not work. As i told you currently due to technical issues it is not available which is already mentioned on the website But when will it be available? Our dev team is working on it so once it will resolve we will let you know and update you. Any estimate? We cannot give you exact time frame about it. Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim. You have your right to do but we have to follow our policy and full refund is not the option Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed. Is there anything else may I help you with?

Reviews (393)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44)
Thumbnail of user semraa
1 review
0 helpful votes
May 17th, 2023
Verified purchase

XNSPY, ilgili bir ebeveyn olarak benim için mutlak bir oyun değiştirici oldu. XNSPY, kapsamlı telefon izlemenin somut örneğidir ve çocuklarımın çevrimiçi güvenliğini sağlamak için gerçekten başvuracağım yol haline geldi. XNSPY ile aktivitelerini zahmetsizce takip edebiliyorum ve bana daha önce hiç olmadığı kadar iç huzuru veriyor. XNSPY, çocuklarımı güvende tutan güvenilir bir çözüm sağladığın için teşekkür ederim. Her yere beş yıldız!

Thumbnail of user gabrielk204
1 review
0 helpful votes
May 8th, 2023
Verified purchase

XNSPY to doskonałe narzędzie dla rodziców, ponieważ pomaga chronić dzieci i zapewnia spokój ducha. Dzięki tej aplikacji możesz monitorować wiadomości tekstowe i połączenia swojego dziecka. Możesz również zobaczyć ich lokalizację przez cały czas, więc zawsze wiesz, gdzie się znajdują. XNSPY jest dyskretny i łatwy w użyciu, więc możesz mieć pewność, że Twoje dziecko jest zawsze bezpieczne i zdrowe w Internecie.

Thumbnail of user granth133
1 review
1 helpful vote
June 14th, 2021

I honestly got quite a good experience using the app, just that I was not able to retrieve the full detailed information, I'm also sincerely grateful to CyberHackIt. Com for their careful utilization of the carefully provided resources and quick execution.

Thumbnail of user eleanorl112
1 review
0 helpful votes
May 30th, 2023
Verified purchase

XNSPY has been an incredible tool for monitoring my child's online activities. It provides me with comprehensive insights and allows me to ensure their safety effortlessly. Highly recommended!

Thumbnail of user rachelec7
1 review
0 helpful votes
February 1st, 2023
Verified purchase

Ho usato XNSPY per insegnare ai miei figli la gestione del tempo. Posso facilmente bloccare le app dopo aver trascorso il tempo assegnato a loro. Finora, tutto va bene...

Thumbnail of user elial9
1 review
0 helpful votes
May 8th, 2023
Verified purchase

L'application est utile pour améliorer la productivité des employés, car elle me permet de surveiller en permanence mon personnel pour m'assurer qu'il est attentif au travail et qu'il ne se laisse pas distraire.

Thumbnail of user dextermorrisd
Dexter Morris D.
1 review
0 helpful votes
January 17th, 2023
Verified purchase

The GPS tracking feature is particularly useful. Initally the app did tend to drain the battery on the monitored device quite quickly but customer support helped me sort out this issue.

Thumbnail of user tgbanwart
1 review
0 helpful votes
March 9th, 2024
Verified purchase

Last night I tried installing XNSPY for my daughter's Iphone. It was not working so this morning I reached out to their support. They responded by stating it no longer works on Iphone's and they don't know when it will. I requested a refund and they refused to refund me 100%. I suggest running far and fast from a company who does business like this. For Transparency, here is my chat response with their rep.

I'm trying to install but your download site doesn't work. Also, do I need to jailbreak my iphone to get the feature to be able to monitor text / imessages

Hello, Thank you for contacting Xnspy Live-Chat support.
Sorry, it is currently not available for iOS devices due to some technical issues.

OK, so I can't use on Iphone now? If so, can you please refund me?

Currently is it not available due to technical issues so it is not.
All details already mentioned on the website you have to check before purchase.

OK, I didn't see this. Does it work with jail broken Iphone?

Sorry but no.

OK, then I'd like to get a refund for my $89 I spent
How do I do this?

If you only want a refund it would be partial refund.

Why, I have not used it at all. Your website is listed with IPhone all over it. If you don't work with Iphones, you should remove that from your site.
I have not even downloaded it as the software does not work.

As i told you currently due to technical issues it is not available which is already mentioned on the website

But when will it be available?

Our dev team is working on it so once it will resolve we will let you know and update you.

Any estimate?

We cannot give you exact time frame about it.

Well I think a reputable company then should refund 100% if the product does not work. Please do this or I will reach out to my card company and issue a claim.

You have your right to do but we have to follow our policy and full refund is not the option

Well, then I will reach out to them but will also leave a 1 star review. Your Trust Pilot score is already down to a 2.7 star and lower reviews will kill your business so I can't understand why your management insists on not refunding until your product is fixed.

Is there anything else may I help you with?

Tip for consumers:
Horrible support.

Products used:
Iphone service

Service
Value
Shipping
Returns
Quality
Thumbnail of user aspeng8
1 review
0 helpful votes
January 14th, 2023
Verified purchase

I was previously using UMOBIX but 90% of the features they claim to have don't work at all. And when I asked for refund, I got blocked by their customer support team. I switched to XNSPY a month ago and finallyfound some sanity.

Thumbnail of user melinaj19
1 review
1 helpful vote
December 19th, 2022
Verified purchase

I am using this app since last 3 months and the app is working fine. Sometimes data is not showing in the dashboard but after refreshing the dashboard all data appears in the dashboard. I am using Samsung S9 and the chat support said it might be the issue due to outdated device. Rest all features are working fine. Calls, Text messages, Screen recording etc. Thanks

Thumbnail of user jordynm25
1 review
1 helpful vote
December 21st, 2022
Verified purchase

I have used XNSPY for two months and all the features it provides can be useful in multiple scenarios. I haven't had any issues with the app and it also removes any bugs with new updates.

Thumbnail of user izabellal2
1 review
2 helpful votes
December 22nd, 2022
Verified purchase

The app does exactly what it claims. It operates in stealth mode so another person can't find out they're being spied on. You can monitor everything from calls and texts to browsing history, location, and more. After installation, it takes about 24 hours for the data to sync to the web-based account, but once that's done, spying on the phone's activity is a breeze. It really is that easy and very affordable, unlike other spy apps.

Thumbnail of user jacobs803
0 reviews
14 helpful votes
January 11th, 2022

I've always been skeptical of any app that isn't officially available on App Stores but after a solid week of research, I can confidently say that XNspy was a clear winner for me. Since the first installation, the app feeds me regular data from two phones I have it on and all I require is a login to the control center and it just works. I can look up locations too! I did have a little had time while setting up the app - can be finicky at times.

Tip for consumers:
Consult customer service if you are pressed for installation time. They'll make it quicker.

Products used:
Premium plan.

Service
Value
Shipping
Returns
Thumbnail of user ronaldw1152
1 review
0 helpful votes
February 23rd, 2023
Verified purchase

I was able to use it to confirm that my daughter was being cyberbullied on social media. Went to the school principal with the proof and those idiot kids were properly handled. Thank you xnspy

Thumbnail of user ramc47
1 review
0 helpful votes
December 21st, 2023

None of the useful features are working. The installation instruction in the link provided vary a lot to actual installation process. Opened a ticket with support and has given a detailed information saying the dashboard is not getting updated with data, and support closed the ticket without any comment. Opened another ticket, I lost confidence in the company that they will do anything to fix.
Basically a subpar product, which is buggy and totally unreliable and zero customer and product support.
I would not recommend this product as its just a pure waste of money. I purchased during thanksgiving deal, around 100$ for Premium version of the product.
Call recording is not working. It only shows call logs, that too not sure if the data is complete or not.
Surround recording i.e remote recording is also not working. Sent remote commands through dashboard to record surround sound, not even worked once, i spaced out the requests and changed the duration of recordings, even then there is no data captures.
Whatsapp messages feature is also NOT working.
Call logs and text messages are the only visible on the dashboard, that too this data is not staying on dashboard as it should be.
Basically useless product, disappointing and stress causing software, not a stress buster.

Tip for consumers:
The features as advertised are not working.
The refund policy says 10 days. I installed after 10 days of purchase and so not xnspy is saying I am not eligible for refund.
But saw reviews from users, the refund was not processed even if the refund request is made next day of purchase. Basically no refund.

Products used:
XNSPY Premium 12 Months subscription

Service
Value
Returns
Quality
Thumbnail of user dahliaj5
1 review
3 helpful votes
February 13th, 2023
Verified purchase

Please see pics of entire chat with customer service rep. This is within the first day of purchasing…10-day money back guarantee.
I STILL WANT MY REFUND.
Consider this, the very nature of this product is low-key and requires getting hands on your kids device…. Which Isn't easy to do. The fact that the process wasn't seamless and quick is grounds for a refund! The luxury of time isn't present. Y'all know that. And shame on your staff for bullying, patronizing, being immature and difficult to work with.

Thumbnail of user rustya13
1 review
6 helpful votes
February 22nd, 2020

They promise all these great monitoring features only to slowly stop letting you use any of the features one by one. They deliberately stop monitoring anything and refuse to upload the content of target phone. I imagine it is because the don't want to pay for their server costs. I bought the one year and was only allowed to monitor 60% of what they promised for less than 2 weeks. Afterwards all monitoring stopped. Their customer care only kept asking me to install and reinstall over and over which I did but it only resolved 20% of the issues. I know they are doing this becsuse one time a newly hired customer rep ( who didn't realize the compamy policy of deception) actually did a coupke things and got everything minitoring for one day. Then suddenly all features stopped again. Horrible dishonest and scammee company that doesn't deliver what it promises..

Thumbnail of user albertor182
1 review
0 helpful votes
February 12th, 2023
Verified purchase

Aunque el equipo de soporte finalmente me ayudó, creo que la instalación de iOS debería ser más fácil para las personas que no son tecnológicas como yo.

Thumbnail of user cliveb55
1 review
27 helpful votes
July 19th, 2022

I brought nxspy for my wifes phone could not get it going so asked live support for help this is after 7 days of trying next day they suppended my account and said i had broken there rules of use ie: spying on my wife i replied asking for a refund as i was not spying on my wife that's there mindless thought i believe they said that before i asked for a return it's just a scam from a cruel company to charge for a service that did not work. There may be some great sites like this but not this one.

Products used:
xnspy

Service
Value
Shipping
Returns
Quality
Thumbnail of user yeinerg
1 review
4 helpful votes
October 14th, 2020

App didn't work on the cell phone i had, even if on the website it says the phone is compatible. I talked to several agents and with the first 4 agents the time cut off in the middle of the problem, so i had to repeat everything all over again. Then i had another agent that tried to help and after 4 hours she wasn't able to install that app on the phone. She told me, i'm opening a ticket and a technician will contact you. 6 days passed, no one called, or email or anything. I called to get a refund and you get 50%, even if you are not able to install the app. This looks like a scam. If the company if so confident about the product, it should refund the 100% when the app has not been used.

Thumbnail of user johnf985
1 review
2 helpful votes
April 24th, 2019

There are limited features that Xnspy offers for iPhones, so I couldn't use all the features that were available on Android. That was a bummer because I've heard great reviews about the app. But the installation process was easy because I only required iCloud credentials of the phone to hack it. This took about 10 mins. I haven't experienced any problems as a lot of the people are saying here.

Thumbnail of user garyw136
1 review
5 helpful votes
April 24th, 2018

I have been using Xnspy for six months now. Recently, I noticed a few new features being rolled out. One of them was Browsing History Analysis. This feature gives me the top 10 most frequently-visited websites by my son. Now, I dont have to go through his web history, one-by-one. Its a truly valuable addition. It saves you time and agitation.

Service
Value
Quality
Thumbnail of user hussaina14
1 review
3 helpful votes
December 15th, 2020

I tried this and never worked i tried so many times followed all the instructions and never worked on my iPhone 8 its a waste of money i would rate this negative stars. They wouldn't refund me

Thumbnail of user kobusd1
1 review
14 helpful votes
March 19th, 2022

Bought xnspy but it didn't work. I am busy with ticket number 7 now and each time they ask for screen shots and close the ticket so you have submit a new ticket. Now the 10 days have passed and they refuse to refund. Don't waste your money you only get a program that don't work, an incompetent support and a lot of money down the drain.

Tip for consumers:
Stay away!

Products used:
xnspy

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuartd79
1 review
13 helpful votes
April 26th, 2021

I am using this app for a few days now, it's a great help as I can monitor my little boy remotely and I can keep an eye on him because there are so many bad people out there. The geofencing feature is my favorite one. Really good work developers, highly recommended.

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From the business

Xnspy is a device monitoring software for the Android and iOS platforms. With customers in over 180 countries, Xnspy has a decade of developmental maturity behind it and has been positioned as a pioneer in the phone monitoring space. Xnspy aims to provide a unique spying solution to its users that require a quick, efficient, and affordable package to tether a phone or tablet wirelessly to the Xnspy control panel. Xnspy is a one-stop fix for everyone concerned for themselves, their associates, and their friends. Xnspy is voted the best cell phone spy app by Entrepreneur, Engadget, and other digital publications and continues to be the top spying app for Android and iOS ecosystems.

Company Representative

Thumbnail of user franke59
Katie F.
Typically does not respond to reviews

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