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XNSPY

How would you rate XNSPY?
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Texas
1 review
1 helpful vote
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Amazing app
May 6, 2015

This app deserves a 5 star, it does what it say. I am amazed and i love it. Its a great app to track my kids

Date of experience: May 6, 2015
Switzerland
1 review
1 helpful vote
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Complete Waste of Money and Time.
January 25, 2023

App does not install.
The code they provided did not work.
Only provided a partial refund.
It's basically a scam.

Date of experience: December 26, 2022
Illinois
1 review
0 helpful votes
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Works well with my iPhone 11
January 9, 2023

I was really skeptical and at first I thought it didn't work, but then I went back and re-read the instructions and it was awesome.

Date of experience: January 9, 2023
Pakistan
1 review
1 helpful vote
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There are too many prerequisites that you need to know of very clearly before spending your money. But overall the app works great.

Date of experience: March 7, 2020
District of Columbia
1 review
0 helpful votes
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Better than others!
February 16, 2018

Commendable! Downloaded this app yesterday on a phone, so happy to see that its working just as promised.

Date of experience: February 14, 2018
Indiana
1 review
0 helpful votes
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Workplace productivity
January 24, 2023

Hey, i started using xnspy about six months ago for my company devices. The workplace productivity has improved significantly. Must try!

Date of experience: January 24, 2023
Canada
2 reviews
15 helpful votes
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Finally found!
November 18, 2017

Who knew one app could change everything. I finally know how my son has been spending time on his phone. 5 stars for sure.

Date of experience: November 17, 2017
India
1 review
0 helpful votes
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Be careful.it won't work on most of the Android phone. Very unfriendly customer service with no refund policy.

Date of experience: August 3, 2023
GB
1 review
1 helpful vote
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This app is perfect for email mointoring. Plus I love the fact that I can create alerts, which significantly enchances my ecperience.

Date of experience: April 14, 2015
District of Columbia
1 review
0 helpful votes
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Worth the price
January 13, 2023

This app is worth every penny of its price. I was previously using umobix and found that xnspy is half its price with better features.

Date of experience: January 13, 2023
Netherlands
1 review
1 helpful vote
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Customer support team is very helpful
December 18, 2022

I just bought the app and find some issues in the begining i.e. Installation etc but the support team took me on chat and guide me briefly.Thanks

Date of experience: December 18, 2022
Greece
1 review
2 helpful votes
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Not working
June 17, 2019

Was not working good from the first day. Everytime they told me reinstall it and reinstall it. They don't have good refund program

Date of experience: June 17, 2019
Minnesota
1 review
3 helpful votes
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Complete SCAM!
April 23, 2019

Horrible company. Blames the customer when things don't work and won't issue a refund for something I can't even use. STAY AWAY FROM THIS COMPANY!

Date of experience: April 23, 2019
Tricia K.
Texas
2 reviews
3 helpful votes
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Don't do it!
May 18, 2018

XNSPY has terrible business practices. I wouldn't do business with them, despite their 100% customer satisfaction guarantee. The product works great -- for a day -- then you find the problems that make it unusable.

First, their refund policy allows for no refund after 10 days. Second, the iCloud based solution that they are selling doesn't work. When XNSPY tries to access an iCloud backup, the first time works. Then, Apple locks the iCloud account for suspicious activity (caused by XNSPY). To unlock the iCloud account one must change its password at Apple.

The problem is that then the device being monitored needs to have its iCloud password updated also, requiring physical access to the phone, and causing the phone (or any other apple device) to be unable to use its iCloud account until the password is updated -- including generating the very iCloud backup that XNSPY uses. Stealthy it ain't.

Further, the web interface to the XNSPY product doesn't let you change the password for the iCloud account -- until XNSPY has a failed login. Let's think about that for a sec. Apple locked the account for suspicious activity, and XNSPY won't let you fix your credentials until it generates MORE suspicious activity (by trying to access the iCloud backup with the old password).

XNSPY has confirmed to me that they know about this problem. Yet, they still sell the product, and will not honor their "100% guaranteed customer satisfaction" by providing a refund. Instead, they hide behind their "policies" of only providing partial refunds, despite knowingly selling a product that doesn't do what it promises to do.

Oh they say that they are "working on the problem", but frankly, I don't believe them, And I have only 10-days from purchase to ask for a refund.

Oh, and they are offshore. Their billing information shows them as SERFOLET LTD from Cyprus.

Be forewarned, and take your business elsewhere.

Date of experience: May 18, 2018
Katie F. XNSPY Rep
over a year old

Tricia, we value your feedback regarding our product. Here are a few things that we would like to add:

1. Note that all the prerequisites of our Apple iCloud spy are mentioned explicitly on our website and even on our Buy Now page so the potential users have a clear understanding of how the iCloud spying works.

2. About the Refund Policy, we believe a 10-day refund policy is fair and sound. Refund policies are made to ensure that both the consumers and the sellers are equally compensated; the sellers for providing their services (which may or may not be satisfactory for the user but they required time, effort and funds), and the customer for putting their money into a product. And yes, we do offer 100% refund but comes with its terms for the same reason aforementioned.

3. Our iCloud spy product is not underdeveloped. It’s rather the restrictions set by Apple on iCloud services to avoid any anomalous activity. This is also something that’s clearly mentioned on our website and can be seen here: https://xnspy.com/wiki/icloud-account-lock-issue/

4. Users who end up signing up for our iCloud version, they know what they are buying. We have tried our best to provide full transparency to our valued customers.

India
1 review
7 helpful votes
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I tried to contact them for refund
This app didn't work at all
Scammers
When I try to contact them they didn't respond

+1
Date of experience: July 2, 2019
Nigeria
1 review
0 helpful votes
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Remarkable
June 28, 2021

I had quite an okay experience using this platform but I couldn't get all the information I needed so I hired CyberHackiT.com

Date of experience: June 28, 2021
District of Columbia
1 review
0 helpful votes
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App Improvements
January 11, 2023

I have been using Xnspy for a while, and they have improved so much with their latest version.

Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Gets the job done
January 3, 2023

Xnspy has all the features that I need to monitor my off-site team. Makes my job much easier.

Date of experience: January 3, 2023
Arizona
1 review
0 helpful votes
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Great for blocking apps
May 5, 2023

XNSPY can block many time-wasting apps which means that my employees can make sweatpants more quickly.

Date of experience: May 5, 2023
Louisiana
1 review
6 helpful votes
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This is a worthless product doesn't do anything a total waste of money. If you think about getting this product THEN DON'T

Date of experience: December 3, 2019

Overview

XNSPY has a rating of 3.7 stars from 439 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with XNSPY most frequently mention customer support, social media and location tracking. XNSPY ranks 2nd among Surveillance sites.

service
89
value
86
shipping
51
returns
77
quality
86
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Instant Feedback

113 reviews