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Watchsimo

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Australia
2 reviews
14 helpful votes
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Lost customers
May 11, 2015

I was about to place an order for several watches for a total of $2000 but after trawling through the net for Watchismo's reputation thought it wise to not proceed.

Seems like Watchismo is nothing but scammers & charlatans intent on defrauding innocent customers.

Furthermore, I have advised a colleague of mine to give this site a flick for its unethical, unprofessional verging on criminal behaviour & activities. He too was going to purchase a total of $1500.

Ciao Watchismo. Just lost two very valuable customers. Wishing you a most unsuccessful corporate existence.

Date of experience: May 11, 2015
Virginia
1 review
10 helpful votes
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I find it a little annoying that If I'm going to pay $100 for a watch, the battery is dead. The battery in my boyfriend's watch has been going for over two years. It would be nice to have some form of customer service other than picking a box off a wall and shipping it to you, especially for that price.

Date of experience: August 2, 2017
Australia
1 review
14 helpful votes
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I received my watch in Australia 4 days after ordering. I paid for the UPS tracking and it was fantastic.
I had a question about the order and Monica return emailed me within a couple of hours.
The watch itself is flawless. Looks amazing, paid a fantastic price, everything works as expected.
I'll definitely be buying from Watchismo again.

Date of experience: February 26, 2016
Australia
1 review
18 helpful votes
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Couldn't be a worse company
September 14, 2015

I have bough a few watches from this place, the first broke and they made it very difficult to send back and of course i paid the postage, the second watch lasted a few months and when i ordered a replacement which i paid postage again it broke a week later, when i tried to send it back they then told me they would take no responsibility and i needed to go back to the supplier,, like i was going to get a replacement for a watch that had broken twice and was clearly rubbish. Then i tried to send another watch back and once we went back and forth for a month or two trying to get all sorts of codes the warranty had run out and of course nothing was done to help. Bad luck. Stay away at all costs
Stay away! For the money you save, surely not worth the pain and lack of accountability.

Date of experience: September 14, 2015
New York
1 review
16 helpful votes
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I still have not received my order, you have shipped my item to the wrong address, according to my instructions the item was to be shipped to my p. O. box, not to ups 5 towns over and 45 minutes away. I paid the 3/5 days shipping to have it here on time to give as a gift it's been 11 days.

Date of experience: July 1, 2015
GB
1 review
17 helpful votes
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Excellent service from Watchismo
June 2, 2015

Just received my watch from Watchismo. I opted for the 10-14 working day delivery option and received it 5 days after it was shipped, a whole week earlier than expected and this was to the UK. The limited tracking was also more than adequate, with updates at every stage of the delivery process
I found the customer service to be excellent, all emails were replied to the same day.
Great product at a very good price, I couldn't be happier with my purchase

Date of experience: June 2, 2015
New York
1 review
15 helpful votes
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I purchased this watch for fathers day$200 came with a scracth after literally receiving it in the mail 2 days later we immediately returned it because we are unable to tell time. We never wore it we just tried it on and they claimed that it was worn and the band is ruined... How is it possible that we only tried it on! Please save your money and give your business to someone else!

Date of experience: July 12, 2015
Illinois
1 review
12 helpful votes
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I bought two watches from them. Most recently about a month ago, it has a long visible scratch. Another watch I bought a few years ago also scratched. I just don't understand, does a scrstch on their watches is also their trademark? NOT again I will buy watches from them. Good luck with your dishonest business practise!

Date of experience: July 28, 2015
Ireland
1 review
12 helpful votes
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After ordering a watch it was stuck in transit for a few days and i found a few negative reviews and got worried but i have to say it was totally the opposite. Great watch and very quick replys to emails from monica. The customer service i found was great. Thanks very much

Date of experience: April 28, 2015
Cyprus
1 review
21 helpful votes
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I put 1 star because i can not put 0. It pass 1 month since the day that i put my order and payed. Since then i never receive my watch that i payed, not even a singe email, from several that i send to the company.

Date of experience: January 5, 2016
Canada
2 reviews
16 helpful votes
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I received the Vestal DEV008 De Novo All Gunmetal watch as expected. Beautiful watch and no problem with the clasp. Came with plastic protective film on the face of the watch. Only thing was the battery was dead. I love the watch so much that it really wasn't a big deal. I also read a review where someone indicated their watch battery was dead also so it was not a huge surprise. Would order again through this company.

Date of experience: February 7, 2016
Wisconsin
1 review
20 helpful votes
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I recently purchased a Tendence watch for my husband from your site as an anniversary gift. The site claimed the watchband was leather. The band is silicone or rubber. I'd think about returning it, but after reading reviews of customers trying to return items, I think it would be easier to just keep it. The return policy states that I have to have all items that were in the original box. I don't have the plastic protectors, so I'm sure that would be a big deal. I think that's ridiculous! I took them off because it was a gift. Nobody keeps every little thing that was in the box. Who ever heard of requiring all of those when returning an item? I also sent an e-mail a week ago about the wrong band, and have not received any response. I'm really disappointed that my gift wasn't right. Won't bother trying to return it at this point. I probably wouldn't even be able to. Never planning to shop on their site again.

Date of experience: August 19, 2015
Canada
1 review
15 helpful votes
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Very disappointed. I ordered two watches from this company and they came very quickly. I opened one and there was a crystal missing from around the watch face. My return was approved and I sent it back ($20 CAD shipping) I paid extra shipping to gaurentee it would arrive with enough time to recieve an other one before Christmas. After two- three weeks of not hearing anything back I emailed, with no response for two days. I found a contact number and called. Monica, a customer service representative for the company was very helpful. She apologized because it should of been shipped out immediately upon arrival and it wasn't. So she upgraded to expedited shipping and had it sent out immediately, making me feel confident it would arrive for Christmas. Well, it's not here. And the tracking shows it probably won't be. So my mother won't have a present under the tree this Christmas (I ordered this watch mid November). Thanks watchismo. Greatly appreciated.

Date of experience: December 23, 2015
France
1 review
12 helpful votes
Follow Eddy J.
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The box shipping was safe, in good condition.
But before wearing the watch for the first time I would like setting the right local time and I couldn't move "manually" the positions of the minute and the hour hands: they didn't move at all.
I had contacted Watchismo for asking a running another one and had returned the watch.
Finally, after a PayPal claim because of no more feedback, they had processed for a reship of a running one and since they were aware, very reagent and compliant.

Date of experience: February 3, 2016
Watchismo -. Watchsimo Rep
over a year old

Hi Eddy,

As discussed in our email communications we would be more than happy to send you a brand new watch ASAP!

We do apologize, the return process took a little longer than usual. Our team works hard to get all returns processed as quickly as possible and sometimes there may be a slight delay due to the volume of returns for the day.

Glad we were able to resolve this issue for you and we appreciate your business!

Best,
Watchismo Customer Support

Australia
1 review
20 helpful votes
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Amazing Customer service and beautiful Watches. Ordered my partner a watch for his birthday. Although a little nervous about buying such an expensive item online, they answered any questions i amy have had and upon ordering it was shipped within a matter of hours. It arrived on the exact estimated date of arrival packaged so beautifully. I can't wait to give it to my Partner!

Date of experience: September 8, 2014
California
1 review
15 helpful votes
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I ran across this site while searching Google for watches. I ended up ordering 2 watches from them which were shipped almost immediately! I am very impressed with the selection here and doubly impressed by how quickly my order was shipped. Great watches as well! Highly recommend!

Date of experience: January 21, 2013
North Carolina
1 review
15 helpful votes
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Absolutely horrendous return policy. Especially over the Holiday season, predatory at best. Beware of this website, avoid at all cost. The return policy fluctuates for whatever best suits the company. When contacted by email, (they don't answer phones) they did promptly reply, but regurgitated fine print saying they were not in the customer service business.

Date of experience: January 11, 2011
Virginia
1 review
15 helpful votes
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I actually had a positive return experience--though I would caution everyone: DON'T try on the watch if you know you don't want it. This, as at most stores, voids much of the return policy. The guys worked with me to help me find a watch I would love after I picked one out that was too big for my taste. Positive, professional, and fair customer service.

Date of experience: January 28, 2011
Maryland
1 review
6 helpful votes
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Checked out site, liked the many options and price variances. Bought two watches one on the higher price point and one under $500.00. Had great experience with customer service and delivery's. Watch's are better than expected very happy with purchases. Take it from a true watch enthusiast this site is great.

Date of experience: November 21, 2014
Washington
1 review
15 helpful votes
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I purchased a watch here last week and I have had no problems at all! I've actually had a couple questions that I asked via email and they were answered in minutes by Andrew! Shipping was next day and I got it 3 days after that. I have not experienced any return problems but, I ordered what I wanted and I did research on the product I bought, unlike most of the people that ordered something, were disappointed and returned it. If you buy online with knowing what you bought, you're dumb and deserve the hassles of online returns! I will probably buy all my watches here, if they're in stock.

Date of experience: April 25, 2011

Overview

Watchsimo has a rating of 2.3 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Watchsimo most frequently mention customer service and return policy. Watchsimo ranks 90th among Watch sites.

returns
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