Watch33

I used this site recently and was genuinely suprised at the number of negative reviews I have come across. My experience was 100% positive! I ordered a Tissot T-Classic Watch on November 6th. The watch is over £50 cheaper than on most other websites and arrived with me yesterday (12th November), just as described. Overall an excellent website with easy-to-use layout, providing quality watches at prices seemingly much lower than elsewhere. The delivery time of 5 days during the UK postal strikes is also much quicker than expected! I will certainly be returning if i ever purchase another watch.

Matt silversides phoned me this morning about my order with them and explained the situation of delays with some delivery. I was quite pleased that he phoned as i really wanted some reassurance.he was very polite and confident with what he is doing. I have given him credit and he proved me wrong as i thought that i was conned. I have not yet received my watch but i am prepared to wait and considering placing another order for my wife's christmas present. Lets give him a chance. A young man with a new company and doing better deals than most of them online and on the high street. Will deal again

I also made the mistake of ordering from watch33.com. I placed and order and they charged my credit card two weeks ago. However, I have still had no contact from them. I have sent them numerous e-mails and they have not responsded. I believe this site is a scam - so buyer beware.

Update 16 Nov: I was contacted by Matt last week, and he offered a full refund, which I promptly agreed to. I have now received my refund. The site is not a scam, but suffers from terrible customer service (no contact for two weeks), compounded by the fact that payment is taken at the point of ordering.

My experience is that you cannot rely on these people to keep to the statements made on their web site. I ordered a Movado watch from them on 30 April 2010. Their web site home page and the item page both clearly promise UK shipping and No Hidden Costs. After chasing, it eventually arrived on 26 May 2010. Without my knowledge or consent watch33 decided to ship the watch from the USA. As a result I received a demand from FedEx for VAT and a Clearance Charge. Despite the current Terms & Conditions clearly stating that all goods will be dispatched from the UK and that "Tax Charges - All prices on watch33.com are final. There are no hidden cost on our site." watch33 have so far refused to pay the VAT and Clearance charge. They say that their Terms & Conditions used to be diferent to the ones i've printed off. Even if it was just the main pages that were misleading I would never deal with them again. Any possible saving is not worth this risk.

My summary - excellent products at fantastic prices but they need to work on communication and delivery time, over 2 wks in my case. The point being that I still got a fantastic watch with a 47% saving over RRP!

In Detail:
I decided to buy a watch to celebrate the birth of my 2nd son and to be an heirloom for him. After a good while researching watch33 and others, including phone calls with Matt at Watch33, I placed an order for a Tag Heuer Carrera on 13th October and recieved conformation emails asap.

The item said in stock and fed ex delivery so I got concerned when 7 days later there was no news. I emailed them and got a response from Matt apologising and saying the item was due for shipping in 2 days and that the delays we due to higher than expected demand

2 days later still nothing, it was actually another 7 days before I got the email from fed ex confirming dispatch and the tracking. As my watch was being shipped from the states it took another 3 days for delivery.

Both myself and my wife run our own businesses and from my dealings and conversations with them, Matt and David do seem to be very genuine and are trying to to cope with a business which has only just launched and is suffering from having poor information from their suppliers, unexpected levels of demand meaning its hard to cope with operating the business as well as answering all the queries on delivery dates for existing orders.

I would recommend to do as I did which is to wait it out and you should be as happy as I am.

I don't normally do reviews but as I had the same concerns and reservations as everyone else I thought you'd like to know that mine proved to be unfounded and yes I will be recommending this site and using it again.

Paul L
Hertford

Anyone who has visited this website, On first impression it seems like a very genuine and professional site, About 2 and a half weeks ago I ordered a Marc Ecko watch from this website as they were cheaper than anyone else on the internet, A few days ago I hadnt received my watch so I went on the net 2 find some reviews on watch33 which led me to this site, Straight away I found negative reviews and was instantly suspicious, Searching a little more on Site jabber there was a reply from a guy who claimed to be the websites co owner, They insist they are a genuine company but have not been able to keep up with orders, Anyway after reading that, I sent a msg on here to the company and they replied the next day (Saturday)sending me an email saying they were sorry my watch couldnt be delivered to them due to very high demand and a full refund has been issued. The money is in my account today which is(Tuesday) So I don't think this site is a scam, But with some watchs at almost 40k the guys at watch33 have to get there sh#t 2gether.

I recently bought a Tag f1 Indy 500 from Watch33. Admitedly, it did take 3 weeks to arrive, having been imported from USA. However, after being assured ( by Anthony) that it would be dispatched on a certain date, I was able to track the watch on the FedEx site and followed it's progress from New York via Indianapollis, Gatwick, Carlisle then to my home address in Scotland. On arrival, my watch was well packaged with genuine Tag Heuer case and manual. There was no Tag warranty card with it but Watch33 did say in the advert that it is covered by their own guarantee. This is because they aren't registered Tag dealers. I have since taken the watch Watts watches of Switzerland in Edinburgh who confirmed it as the genuine article.
I'm very pleased with my purchase and saving of £250.

Update 3

A week since my last update and I am sorry to say that there has been no further action from the last email sent from WATCH33. No sign of action from Fedex. Matts promises are unfulfilled (ive not checked the refund) as much as would like to stick with them, they are not providing a satisfactory service! All I require is simple communication and a more personal service.
Come on boys get your act together.

Ill keep you posted.

Update 4

Got an email today stating I have been refunded! 5 weeks later! I think they have employed a cust svc rep and they have made many excuses!
Not checked refund but purchased same watch elsewhere http://www.firstclasswatches.co.uk/s...er-p-5211.html
£40 cheaper and free next day delivery! Authorised dealer.

Hello,

First, please, excuse my very bad English, because I am French and therefore my English is not actually fluent...
About Watch33. Com, I have to recognize Matt is a very nice person, who answer my mails, and, because of a delay of his supplier (ESQ), he proposes me a full refund.
I think he is very honest and he tries to do his best to fulfilled his customers. Indeed, he sent me several mails, to explain the reasons of the delay of my order.
Eventually, "wait & see": I am now decided to keep my order on, and I am sure Matt and his colleague will do their best to ship my order in the next days.

Best regards,

A French buyer.

Using this website was an absolute waste of time and money. I ordered a watch 3 weeks ago and was told it would be dispatched that day and delievered in two working days. I have still not recieved it! I have been told more than six times that it will be dispatched that day but as yet it has still not been dispatched. I have been speaking to Jenny who seams helpful enough but it is all talk. After every conversation I am promised an e-mail or call back but it is always me making contact. Once I have recieved by watch or money back I will not use this company and would advise others of the same!

The website really good, looks like a well organised business... DON'T be FOOLED! What a load of bull, he Anthony should be called $#*! Turpin! Robs you blind. I placed an order 21 November a watch for my father's 60th, having lost my mum 2nd Oct i thought this would be a great gift... I cannot begin to tell you the upset watch33 has caused, I can't go and buy another watch as Anthony and watch33 have left me broke. This christmas is going to be difficult without my mum, even more so now as I'm unable to buy my dad a gift. I've be ringing watch33 for the last week 162 voice messages have been left begging Anthony to return my call 5 emails later and still nothing. I'm only 2 hours away from Newcastle so a car journey is going to take palce... PLEASE DO NOT USE THIS COMPANY! The saying If something seems too good to be true it normally is... IS THERE ANYONE WHO CAN HELP! IT'S NOW "" DECEMBER 2010. ALL I WANTED WAS TO GIVE MY DAD A WATCH!

I have placed an order on the 31st Aug, the money was taken on the same day. I was expecting to receive the item at least within 3 days or at least a dispatch confirmation email. It is 7th Sept, I still haven't received anything from watch33. It went straight to the voice mail after calling. I don't know what's gonna happen especially afer reading the views. Well, DON'T buy anything from this site, it is not worth for the stress..

I ordered a Tag tag heuer watch on the 7th January, as at the 3rd March I have not received delivery. I have had replies from Jenny at watch 33 saying the watch will be despatched in the next days but has never happened, the snow has also been used as a delay. I have now asked for a final delivery date or an immediate refund but reading the above reviews I can tell I am going to have to chase for this. My only advice at the moment is to stay away from this site

Ok; for some of you that will read the following reviews afteer this one will probably draw a negative conclusion based on the reviews alone.
People; Watch33.com are a legitimate business and they offer hard to find watches at a good price. They are able to do this by acting as on behalf of the customer and importing timepieces from the states.
My first and last piece of advice is READ THE TERMS AND CONDITIONS!
It is quite clear and if you are looking for a hard to find timepiece at a good price I highly reccomend these guys. I ordered a non UK spec stainless steel Citizen eco-zilla and it arrived at my home address in nine days (that includes a weekend too!) with all of the correct paperwork and marques.
The fedex service is highly efficient and if you have any questions then just email watch33.com and they will reply!

Best of luck to these guys, they provided a good service and an excellent timepiece to a happy customer!

Awful company.

- Failed to process my initial payment and yet didn't notify me
- They took 8 weeks to deliver my watch instead of the claimed 2-3 weeks
- I had to chase every step of the way for status updates
- To compensate for the delay they refunded the delivery cost (just £16!)
- They only mentioned you had to pay VAT in their terms and conditions, yet they claim "no hidden charges"!
- Very difficult to get hold of on the phone

STAY WELL AWAY!