Delays in shipping, had to be reminded several times before shipped my order even though took money from my account. And uses bad business practice is not upfront about vat / duty / fedex admin charges on the order confirmation, it should have done so if it claims to be a fair and upfront company. Also I suggest that buyers do not accept fedex charges as FEdex should have referred to buyer for authority before clearing goods at customs - in reality if all customers were contacted then it is likely that fedex would not have been able to deliver, the stuff would have been sent back to the seller and the customer would be entitled to a full refund.