George K.

I recently (14.08) placed an order with watch33.com for a watch priced £109 plus £9.95 delivery.The watch was AVAILABLE at the time of purchase. According to them "Our usual turnaround time is 5 to 7 business days, although some items may take slightly longer as certain watches do need to be ordered in on demand due to frequent changes in stock levels and model availability. We state availability time clearly next to each product."After 11 days of not even hearing back from them for a tracking number (again according to them):"All orders are trackable. In addition to your confirmation e-mail and receipt, when your order has been dispatched our system will send you automatic tracking notification via e-mail." i sent an email requesting an update on the watch and its delivery. The response I got was:

Your item is scheduled for delivery on 3. 9. 10.

After receiving this email I was frustrated as the watch was a gift and the delivery date was not acceptable by me since the item had immediate availability and it should arrive before the 3rd of September. Thus I sent a complaint email requesting at least for the delivery charge to be returned. The answer again was disappointing:

I am sorry for this delay your item is being dispatched as a matter of
Urgency. Unfortunately this item can not be discounted any further.

So I decided to wait it out until the 3rd of September. Of course, the item was not delivered and I contacted them yet again but this time they only replied on the 6th saying:

Your watch will be with you this week. You will receive a Fedex tracking email on Wednesday evening, 8. 9. 10.

Apparently, they had no problem taking the money from my credit card on the 14th of August but they did not bother to place the order and they kept feeding me lies. On the 8th I got the email from Fedex stating that the shipment information was only sent to Fedex ON THE 8TH! And that the expected delivery date is the 14th of September! (ONE MONTH AFTER I PLACED THE ORDER). I got a call today from FEDEX saying the watch arrived but I needed to pay around £30 import duties as it was sent from the US. However in their T&C's they state: "All prices on WATCH33.com are final. There are no hidden costs on our site. Where items are dispatched from one of our locations outside the EU, WATCH33.com will cover all duty and taxes prior to shipment. At no point will any of these charges have to be covered by the customer. This policy took effect as of 19th May 2010." Of course I sent them another email and of course I am still waiting for a reply. NEVER USE THIS WEBSITE unless you don't mind waiting a whole month for delivery, getting rubbish customer service (they also never answer the phone) and paying hidden costs when the item finally arrives. YOU HAVE BEEN WARNED.