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Tobi has a rating of 2.5 stars from 854 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tobi most frequently mention customer service, phone number, and store credit problems. Tobi ranks 383rd among Women's Clothing sites.
Proactively asks for customer feedback
4,173 reviews
The return process was tricky, but tobi response to troubleshooting was completely supportive and helpful.
Ordered this item before, and free shipping to The Netherlands means high costs of import these goods. Further the item was delivered somewhere else, so i had to pick it up, not knowing it. This time you will deliver at my home adress, and customs costs are yours. Thank you. So, free shipping and delivery to my home adress in NL.
Excellent quality in items, but shipping took way too long.
Quick and reliable service
Package came before the expected delivery date
The quality and fit has changed over the years and they no longer give refunds. I know have almost $300 in credit and every time I order I am always unsatisfied and return everything. The process is sooo long and tedious.
I've ordered from them twice and the majority of the dresses ended up fitting very strangely. Either the bottom didn't fit right or the top didn't fit right. I don't think I have abnormal sized body/proportions and I ordered the dress size I normally wear. So it seems like wherever they are getting their dresses from, they are creating very bad quality clothes with poor sizing/fitting. I wouldn't recommend buying from Tobi.
Delivery took too long. Product is well made and looks great.
I received my order quickly and the dress fit as expected!
Took 2 tries to
Purchase because my first order was oddly cancelled
I can resume my experience Great deals good cloth quality
Blown away with the price and high quality.
Great sale prices
Love the style
Great sale prices
Love the style
Withheld my money for 30 days, still waiting...
Crap.
I don't care.
I don't know.
Good quality
Poor quality and unable to get a response from customer service
No response and still waiting for a return label
Cheap bridesmaid dress
Just as expected in the pictures, a little see through though.
The dress I ordered was very poor quality and did not look like the pictures on the website at all. All of the edges were frayed and there was a hole too. They also left the original tag from their production company, which I thought was a little lazy for the price I paid. I really did have high hopes, but they were a real let down.
Tip for consumers:
avoid this dress or website:(
Products used:
DIME PIECE BEIGE RAW EDGE SMOCKED DRESS
Did not like it. Looks beige than cream stain. Top is VERY large and wayyyy too long.
2 things were great but i need to return an item and cant figure out how
It was good
I like the sales.
I like the sales.
They gave me the wrong dress and without tags so I couldn't return it
Their dresses were pretty and affordable
I needed a bridesmaid dress
It took around 20 days to arrive but price and quality worth the wait
Style looks beautiful
Always so quick and efficient
No fast fashion!
Beautifully made
No fast fashion!
Beautifully made
I like this store
Cute clothes and good sales
They seem flattering, for vacation
Cute clothes and good sales
They seem flattering, for vacation
BEWARE of this company! This is the first and last time I will ever buy from TOBI. I placed one order of clothing for a few items, and the next day I checked my bank statements/email receipts and saw that I was charged twice for the same exact order (so I basically paid for two of everything I originally ordered). I reached out to customer support via email (they have no customer support phone line listed), and instead of receiving help for taking care of the duplicative order, the "billing agent" communicating with me over email said they had no obligation to help me and that I must have just been "impatient" and clicked the "submit" button twice upon checkout, which is why I was charged twice (uh, ok, that's not what happened but even if that were the case, it's unethical for the business to just say "tough luck" here to a customer in this situation).
I've been going back and forth with the "billing agent" on customer support and he/she has been extremely rude and disrespectful. I've requested to speak to a manager/customer service rep via phone multiple times and the "billing agent" will not put me in contact with anyone -- I now have no choice but to take this issue up with my bank and post about their unethical behavior online (not something I want to do, but it's not right what Tobi is doing to their customers). They are quite literally stealing from their customers, charging them twice for one order, and then saying "oh, you must have pressed 'submit' twice so we have no obligation to reverse the duplicative charge." I've literally never experienced such disrespect/lack of care from customer service personnel--it's insane (other reviews on here also describe customer support "arguing" with them over email instead of helping).
If you order from Tobi, don't expect any help/support in case something goes wrong with billing or if you're accidentally charged twice. Instead, expect complete disrespect and refusal to help in any way.
PS: if you check out TOBI on Better Business Bureau and yelp, you'll see tons of similar complaints from unhappy customers:
- https://www.bbb.org/us/ca/south-san-francisco/profile/online-shopping/tobicom-1116-*******/complaints
- https://www.yelp.com/biz/tobi-usa-los-angeles-2
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Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
