119 Reviews From Our Community
All Reviews
Ordered an item on a Monday for express delivery (2 days as stated on the website)... come wednesday after two days of hassle verifying my credit card details (which are identical to my shipping details)... the order was cancelled without me being asked. Now I'm expected to order again but only using a different payment method (I don't know about you but I only have one credit card) then wait 3-4 days for payment verification (which I have to do by confirming a small initial amount charged I must verify with my bank), "0-2" days for processing, followed by "2-4" days for shipping...
I've ordered from Ssense many times before but I never will again. Pathetic customer service for a company selling $1,000 t-shirts.
Tip for consumers: Don't waste your time and money. Now I have to wait for my bank to process the refund.
I bought things from many luxurious stores, barneys NewYork, farfetch,saksfifthavenue.... SSENSE has the best package and best product quality.
always satisfied with the service of ssense
id like to shop on it over and over and over and over and over and over
Got little problem with the a sweatshirt I've purchased, but solved quickly by the customer service. Excellent experience and will absolutely recommend.
Quality! My purchase was delivered on time. I love this site. Will definitely recommend to others and purchase from this site in the future.
It's quick.
Because there are diversity in the model this shop using, it is easy to image.
I will be more satisfied if you enclose an invoice.
Recently ordered Acne Studio shoes for my daughter. In 2 days, I received my item well protected. Fast shipping, excellent product, thank you SSENSE. This website works well.
A few days ago, I ordered Chloé Bag with SSENSE. The payment process was a little bit slow but it worked. I asked Customer Service to validate my order. In less than an hour, I received the confirmation et 1 day after, my bag was shippied. The item arrived in well condition. I recommand the site for sure.
fast shipmentfair pricenice costumer service.
bouns points for the free return.
I got shoes size wrong. I was worried about they can't return. After calling the costumer service, the service people were really nice. They tell me specific step of how to return and answered my questions.
SSENSE gives me a nice purchasing experience. Compared to other website, SSENSE shows a clear, clean website design to the customers.
J'ai commandé 2 chemises Saint Laurent sur SSENSE. Après 3 jours d'attente, j'ai tout reçu bien emballé à mon domicile. Commande facile, livraison super rapide, aucun problème pour acheter avec SSENSE.
Fast shipping and easy purschase. I always enjoy shopping and buying from Ssense. I will be shopping with Ssense again sooon.
Very very fast delivery im very happy to buy from this website that have a lot of designer
Recommend for anyone need best designer
Everything has been conducted within a short amount of time. Love how efficient Ssense is. And we only need to pay the national tax when doing a purchase which is great!
Very good, easy to see, everything is clear and make it easy and professional. Hoping for more sale season and limited big sale on only few item so people can hunt on time
Want more discount for the products. Maybe more sale prices. Like the rick Owens but always no discount for that. Try to get more hype brand.
DO NOT! I REPEAT DO NOT ORDER FROM THIS SITE!!! After several attempts to order a pair of Giuseppe Zanotti shoes for my son I kept getting emails of my order being cancelled! Stating the security could not validate shipping and billing address. I have now out of $895 and no shoes!!
Katrina L. [SSENSE Rep]
Hi Krystal - Thank you for sharing your experience. Please note that we have sent you a private message.
Order 177404015218 got cancelled. Please fix the issue on your side and send me the damn crewneck that i've paid for. The security you run to validate customers information is beyond appalling. Clearly from your below standard reviews, you'd have fixed this by now.
Hi William - We are sorry to hear about your experience. A customer service rep will be in contact shortly to further discuss the issue.
I've always been shopping with ssense for their selection, item availability, precise shipping times, and unparalleled customer service!
I wouldn't change a thing!
Thank you
I ordered shoes from SSENSE. First they had my shipping and billing address incorrect, but upon delivery, they sent two packages, one with my name and one with someone else's name but with my address (the address was incomplete, mind you so I'm lucky they arrived at all).
The driver was sent away with the @wrong name" package, only to return today insisting that SENSE told him to deliver it to me. After some hesitance, my roommate acquiesced and signed for this package.
Later this evening, the driver texted me saying SENSE had directed him to return and retrieve this package.
Given this example of oure incompetence, and unscrupulous mismanagement on the part of SSENSE, I will not be a repeat customer.
I would never suggest anyone purchase any item through SSENSE. If you are like me, regular consumer of high end, designer merchandise, steer clear of SSENSE.
Hi Jack - We appreciate you sharing your experience. Please confirm whether or not this issue has resolved.
Awesome site. Always order my clothes from here. Fast shipping, fast email response. Thanks so much for everything.
I truly don't understand these other reviews. I placed 2 orders in the past 3 days from NYC and both times my items shipped the same day, shortly after purchasing, which is unheard of to me. I shop online a lot and Ssense is by far the fastest retailer I've used. My items came the very next day even though the service quoted me 2 business days. The shoe box was ripped and one of the tags was detached, but overall very happy with service from Ssense.
I was very pleased using ssense website. Things were exactly as advertised. I would definitively purchase again.
Hi Mamar - We appreciate your feedback!
Their employees are jerks by fooling around with you without answering your question. There are plenty of shops to go to this ain't the one worth u to stop by
Hi Lewis - We are sorry to hear about your experience. Please PM us with more info.
This is the first time my paypal and multiple visa cards are rejected because of "validation errors". After reading other people reviews I'm going to empty my bank account asap. STAY AWAY
Hi Adi - We are sorry to hear about your experience. Please send us a private message as we would like to look into this further for you.
26 Questions & Answers
Depending on the designer, merchandise may come with a proof of authenticity. Moreover, to ensure quality, all products are carefully inspected before shipment.
You may shop confidently knowing that we are an established and trusted online retailer of luxury brands. Our goal is to provide you with the finest quality of products and services.
I hope this information encourages you to continue shopping with SSENSE.
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