Montreal, H2N 2E7, Canada
Tel: +1 877 637 6002
Ordered an item on a Monday for express delivery (2 days as stated on the website)... come wednesday after two days of hassle verifying my credit card details (which are identical to my shipping details)... the order was cancelled without me being asked. Now I'm expected to order again but only using a different payment method (I don't know about you but I only have one credit card) then wait 3-4 days for payment verification (which I have to do by confirming a small initial amount charged I must verify with my bank), "0-2" days for processing, followed by "2-4" days for shipping...
I've ordered from Ssense many times before but I never will again. Pathetic customer service for a company selling $1,000 t-shirts.
Tip for consumers: Don't waste your time and money. Now I have to wait for my bank to process the refund.
Recently ordered Acne Studio shoes for my daughter. In 2 days, I received my item well protected. Fast shipping, excellent product, thank you SSENSE. This website works well.
A few days ago, I ordered Chloé Bag with SSENSE. The payment process was a little bit slow but it worked. I asked Customer Service to validate my order. In less than an hour, I received the confirmation et 1 day after, my bag was shippied. The item arrived in well condition. I recommand the site for sure.
fast shipmentfair pricenice costumer service.
bouns points for the free return.
I got shoes size wrong. I was worried about they can't return. After calling the costumer service, the service people were really nice. They tell me specific step of how to return and answered my questions.
J'ai commandé 2 chemises Saint Laurent sur SSENSE. Après 3 jours d'attente, j'ai tout reçu bien emballé à mon domicile. Commande facile, livraison super rapide, aucun problème pour acheter avec SSENSE.
Very good, easy to see, everything is clear and make it easy and professional. Hoping for more sale season and limited big sale on only few item so people can hunt on time
DO NOT! I REPEAT DO NOT ORDER FROM THIS SITE!!! After several attempts to order a pair of Giuseppe Zanotti shoes for my son I kept getting emails of my order being cancelled! Stating the security could not validate shipping and billing address. I have now out of $895 and no shoes!!
Order 177404015218 got cancelled. Please fix the issue on your side and send me the damn crewneck that i've paid for. The security you run to validate customers information is beyond appalling. Clearly from your below standard reviews, you'd have fixed this by now.
I've always been shopping with ssense for their selection, item availability, precise shipping times, and unparalleled customer service!
I wouldn't change a thing!
I ordered shoes from SSENSE. First they had my shipping and billing address incorrect, but upon delivery, they sent two packages, one with my name and one with someone else's name but with my address (the address was incomplete, mind you so I'm lucky they arrived at all).
The driver was sent away with the @wrong name" package, only to return today insisting that SENSE told him to deliver it to me. After some hesitance, my roommate acquiesced and signed for this package.
Later this evening, the driver texted me saying SENSE had directed him to return and retrieve this package.
Given this example of oure incompetence, and unscrupulous mismanagement on the part of SSENSE, I will not be a repeat customer.
I would never suggest anyone purchase any item through SSENSE. If you are like me, regular consumer of high end, designer merchandise, steer clear of SSENSE.
I truly don't understand these other reviews. I placed 2 orders in the past 3 days from NYC and both times my items shipped the same day, shortly after purchasing, which is unheard of to me. I shop online a lot and Ssense is by far the fastest retailer I've used. My items came the very next day even though the service quoted me 2 business days. The shoe box was ripped and one of the tags was detached, but overall very happy with service from Ssense.
This is the first time my paypal and multiple visa cards are rejected because of "validation errors". After reading other people reviews I'm going to empty my bank account asap. STAY AWAY
26 Questions & Answers
Depending on the designer, merchandise may come with a proof of authenticity. Moreover, to ensure quality, all products are carefully inspected before shipment.
You may shop confidently knowing that we are an established and trusted online retailer of luxury brands. Our goal is to provide you with the finest quality of products and services.
I hope this information encourages you to continue shopping with SSENSE.