• Rotita

Rotita

Ratings On Other Platforms

Trustpilot
4.4 / 5
ResellerRatings
3.9 / 5
Reviews.io
2.9 / 5
Corporate Values

Overview

Rotita has a rating of 3.9 stars from 9,988 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rotita most frequently mention customer service, good quality, and bathing suit. Rotita ranks 2nd among Discount Shopping sites.

  • Service
    1403
  • Value
    1370
  • Shipping
    1382
  • Returns
    1282
  • Quality
    1359

Proactively asks for customer feedback

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 81.2%
Positive
294
Neutral
12
Negative
56
371
See all photos

What reviewers want you to know

Positive highlights

  • I was also happy with the help from Customer Service.
  • I have been pleased with my shopping experience and the quality of most everything I have ordered through this company.

Critical highlights

  • I have company coming this weekend and am stuck with a bathing suit top that I did not chose.
  • Horrible return policy even when mistake is on their end.
How would you rate Rotita?
Top Positive Review

“Wow! What a find!”

Lewis C.
1/16/24

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Top Critical Review

“Swimdress”

Sue A.
4/24/24

I bought a swim dress, super cute. Rcvd the suit and the color was a washed out version of what is shown on line. The hot pink was more like a putrid faded pink orange, so disappointed as I was taking it on vacation real soon. Trying to get customer service to help has become a merry go round nightmare...I keep getting Brinda, an on line chat rep, who has made numerouse promises to resolve w no results, ticket #s and even abandoned my chat twice in one day. They can not guarantee the color issue will be resolved, if I asked for a replacement. All Im asking at this point, is a full refund with no return fee charged to me, as the reason for return is an error on the part of Rotita. Cant reach anyone...my order# and images below are proof enough of purchase without disclosing more personal info

Reviews (9,988)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1136) bathing suit (523) return policy (166) order number (107) return address (104) shopping experience (73) delivery time (52) right size (55)
Thumbnail of user lewisc202
1 review
0 helpful votes
January 16th, 2024
Verified purchase

This was my first order, & I'm just so happy to have found a supplier who's product is exactly as shown, & quality & fit are better than I could have imagined. I'm not far off 80, but love trendy tops, & the two I bought in 8-10 size are both age suitable & make me feel nice. I'd recommend Rotita to anyone! Thanks so much.

Reason I chose this business:

I saw the site on Pinterest.

Reason I chose this product:

They looked just what I feel is my style & there were several colours in same style, so I chose one including my favourite colour purple, & & one with blue. (I might get other colours some time!)

Thumbnail of user jacquelineb1242
1 review
1 helpful vote
April 3rd, 2024
Verified purchase

I ordered a tankini bathing suit top previous to my last order & it went with me on vacation. It was the most comfortable bathing suit I've had in many years. I recently ordered another tankini set & another tankini top. The fit was fantastic (which is not easy on a top heavy person). All pieces feel great. The colors were very vibrant. I'm a senior citizen & the bathing suit pieces made me feel great!

Reason I chose this business:

I chose Rotita because of the bathing suit style. The straps were wider than most.

Reason I chose this product:

I chose the products because of the style and then the colors.

Thumbnail of user suel756
1 review
0 helpful votes
May 9th, 2024
Verified purchase

Very pleased with the dress, it looks exactly as it does on the web site, except it is a bit longer than shown. I used the sizing chart to get the right one to order and it was perfect. I would recommend everyone do this as the sizes are smaller than normal and if I had ordered my normal size it would not have fitted me. Very pleased with the seller.

Reason I chose this business:

It had a dress that I liked and wanted to get for my son’s wedding

Reason I chose this product:

I liked the look of the dress on the web site

Thumbnail of user pamelah1413
2 reviews
0 helpful votes
April 12th, 2024
Verified purchase

I love looking thru all of the clothing on Rotita - the clothing is very unique, clean cut and fresh looking. I was happy with my purchase of women's blouses; the sizing was true to size, the colors were beautiful, and the shipping was fast. I also like the return policy; returns are in the USA. I'm happy with my experience.

Reason I chose this business:

The products were unique and beautiful - not seen in any department store.

Reason I chose this product:

I loved how clean looking and colorful they were.

Thumbnail of user jonesa56
1 review
0 helpful votes
April 9th, 2024
Verified purchase

Bought 2 shirts, love them both. Good quality and good price. Pretty true to size.

Reason I chose this business:

Loved the options

Reason I chose this product:

Loved the styles and colors

Thumbnail of user kimballr2
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

I love shopping here, I have purchased many bathing suits, dresses, and shorts. Everything fit perfect and the quality is great.

Reason I chose this business:

Saw an ad on Facebook.

Reason I chose this product:

They appealed to me

Thumbnail of user hiltonk14
1 review
0 helpful votes
February 5th, 2024
Verified purchase

These are the second pair of swimmers I have bought from Rotita and I love them. The colour matches the colour in the photo and I would say they are true to size. Good quality material used. Love how they look on my body, I feel great in them 😁

Reason I chose this business:

I like their range of swimwear

Reason I chose this product:

The styles suit my age

Thumbnail of user christaw87
1 review
0 helpful votes
April 23rd, 2024
Verified purchase

I ordered 5 items from Rotita and everyone was a perfect fit, great style and looked amazing. The material was very flattering and easy to launder. The items arrived before their original delivery date. I was very happy and excited to receive them.

Reason I chose this business:

I have ordered from Rotita in the past and never had a problem as with other online companies. I was always pleased with my purchases.

Reason I chose this product:

I chose the products because I needed to update my wardrobe and loved the way the looked in the pictures.

Thumbnail of user lindab4990
2 reviews
0 helpful votes
February 6th, 2023

I purchased the Geometric print long sleeve black dress. The model display this dress with belt, when I received my Oder and tried the dress on it had No belt. I was very dissatisfied and disappointed because there's not one display of the dress featured without the belt. The on line chat staff was absolutely no help when I chatted numerous time telling them I order the dress that comes with black belt with the white stitching on it. All I ask for them is to send me the correct dress and they wanted me to pay $9 to return the dress that I feel I shouldn't have to pay since I didn't receive the dress with the belt. Good service would have been to send me another dress and then I could have return. Rotita you don't have good customer service when a customer makes a complaint. You didn't make this situation right for

Thumbnail of user amyl2424
2 reviews
0 helpful votes
April 3rd, 2024
Verified purchase

I ordered for the first time, hoping that things would go well. I was very pleased with my dress when it arrived. It was a very easy experience.

Reason I chose this business:

Style and selection.

Reason I chose this product:

Style, selection and price.

Thumbnail of user suea560
1 review
0 helpful votes
April 24th, 2024

I bought a swim dress, super cute. Rcvd the suit and the color was a washed out version of what is shown on line. The hot pink was more like a putrid faded pink orange, so disappointed as I was taking it on vacation real soon. Trying to get customer service to help has become a merry go round nightmare...I keep getting Brinda, an on line chat rep, who has made numerouse promises to resolve w no results, ticket #s and even abandoned my chat twice in one day. They can not guarantee the color issue will be resolved, if I asked for a replacement. All Im asking at this point, is a full refund with no return fee charged to me, as the reason for return is an error on the part of Rotita. Cant reach anyone...my order# and images below are proof enough of purchase without disclosing more personal info

Service
Value
Shipping
Returns
Quality
Thumbnail of user angieh294
1 review
0 helpful votes
May 4th, 2022
Verified purchase

It took a bit but really worth the wait. When I reached out to express my concern on how long it took I got a response right away. I would definitely order again.

Thumbnail of user gloriam713
1 review
0 helpful votes
July 17th, 2022
Verified purchase

Clara was very profesional understanding my concern about I had to wait almost a moth to get my order and also that with honesty I did not know I was buying only the top, when everything staring from the pictures was leading me to the concept I was buying a whole set, I only received a top for my surprise.
It feels very good when you can be understand! And also I felt she is sincere and solving the situation to my satisfaction even though I haven't see the actual solution! But at least I am happy with her service! And because her action she will take to solve part of my no satisfied situation to become a very happy client!

Thumbnail of user janinen33
1 review
0 helpful votes
August 17th, 2022
Verified purchase

Sowshi was quick, helpful and very pleasant. I thank you for your kind assistance Sowshi

Thumbnail of user amayras
1 review
0 helpful votes
September 13th, 2022
Verified purchase

I did not find a size.
I started chatting, the costumer service was outstanding.
Thanks

Thumbnail of user mckowenc
1 review
3 helpful votes
August 7th, 2022
Verified purchase

I followed your exchange instructions and filled in all the feels that were necessary and it would not let me submit. I tried this several times and now I'm having trouble trying to get a hold of anyone and there's no customer service phone number provided.

Thumbnail of user kellym1724
1 review
0 helpful votes
March 30th, 2022
Verified purchase

My jumpsuit came quickly it is exactly as described and I am extremely happy with it.
Highly recommended

Thumbnail of user neumanna
1 review
0 helpful votes
July 22nd, 2022
Verified purchase

Sehr unprofessionell. Ein bestelltes Teil wurde nicht geliefert. Es entstand ein sehr verwirrender Mailverkehr. Im Endeffekt musste ich paypal einschalten um dann nach fast 3 Monaten nein Geld zu erhalten. Nicht nochmal

Thumbnail of user eoffc
1 review
0 helpful votes
June 5th, 2023
Verified purchase

My items arrived in a timely manner. They were exactly as described and very pretty. The swimsuit top is especially cute. I just wish the built-in bra was a little tighter. I would definitely order from Rotita again!

Thumbnail of user sherib258
1 review
0 helpful votes
July 11th, 2022
Verified purchase

Isha was very helpful. I did a text with her. She asked what my problem was. And she offered a solution. Isa is going to be sending me an email with information about my return or exchange depending on if I can get the right size. She said I should be receiving my email within 24 hours.

Thumbnail of user carolec470
1 review
0 helpful votes
February 20th, 2023
Verified purchase

I ordered several items, such as tops and bathing suit. They all fit perfectly. I would strongly recommend to take your true measurements for items to fit perfectly. Great quality.

Thumbnail of user katec417
1 review
0 helpful votes
March 29th, 2023
Verified purchase

Everyone I ordered fit perfectly. Just measure and pick your size even if you are unsure like I was when my order arrived every thing was perfect

Thumbnail of user lindas4639
1 review
0 helpful votes
May 25th, 2022

I ordered a dress for my grandaughters wedding 2 months ahead of time was promised they would get it to me in time and they never let me know they could not get it to me till after the wedding. No time for me to get a new dress. I am so mad. Poor customer service, poor company, i hope they go out of business.

Products used:
Dress for a wedding which i didnot get

Service
Value
Shipping
Returns
Quality
Thumbnail of user derryk3
1 review
0 helpful votes
January 29th, 2024
Verified purchase

The swimsuit was not what I expected. It had a sheer bottom that I didn't realize from the picture. I returned it. The return was easy, but I only got about half of my money back. Apparently the item was on sale when I returned it, so I only got the sale price. They also took out money for shipping which I was aware was going to happen. That resulted in about half of the original money I had spent for the swimsuit.

Thumbnail of user jacquelineg153
2 reviews
0 helpful votes
July 31st, 2023
Verified purchase

I bought 2 bathing suits and I love them. Great fit and material, so worth the money, which was not expensive at all. I would recommend them.

Sitejabber for Business

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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.

Company Representative

Thumbnail of user lindaw70
Rotita R.
Typically responds within 6 days

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