Purple Carrot

This was my 1st purchase through Purple Carrot reason being I have a elderly vegetarian mother that is no longer able to cook. I thought this would be great however the 1st dish had a small u shaped hair in it and the 2nd meal had a 5 inch gray hair in it. Sadly my mom was not able to eat her dinner. After speaking with customer service they stated there is no account with my info? Weird as I was charged but they have no record?

I see in previous reviews people complained of late deliveries and rotten food. I have NEVER had a problem with that. Deliveries are always on time, produce is extremely fresh and shipments are complete. I was never missing an ingredient. Also, my experience with customer service was very positive. They are friendly and helpful. It's very easy to suspend a delivery or cancel on the website. Most of the food I like. I have tried many dishes and there was only one I hated. Most are tasty and filling.

I signed up for a trial of Purple Carrot back in 2019. More recently, I signed up for another one again, with a second email address. In the process of cancelling the second trial, I accidentally logged into the first account (created in spring 2019), did some clicking around bc I was confused, then saw it was the wrong account and logged out.

Somehow, the act of logging into this first account led it to reactivate. This means that Purple Carrot went ahead and charged me $90, even though I was not notified I had ordered anything, nor did I even receive a receipt for this purchase. I only noticed bc I saw the charge on my credit card statement. This is almost certainly illegal and regulators should investigate the company.

However, when I contacted customer service, they were helpful in replying, and while they tried to claim it was fine to charge me $90 without telling me, they did refund my money.

The food itself is fine -- it's good, but def not worth the full sticker price of something like $12-16 per 400-calorie frozen meal.

The issues going on here seem unreal. Customer service issues is something I can't speak on because I have never had to contact customer service. Because there has never been an issue. I am convinced that the people who are complaining about the meals or flavours of meals, are sheltered white people who have never had a real ethnic meal in their life. I'm no chef, but every meal I have ever made from PC (a LOT of meals), has been nothing but flavourful and delicious. Even when I mess up or over/undercook something, the flavours are still great and the only issues are my own mistakes. The one minor issue I ever have to face is getting produce that doesn't last that long so I either had to make that meal the very same day I get it (which isn't always ideal) or throw out the rotting produce. The one major issue I have is the cost. These are a killer on my bank account, but that's how much I enjoy the food and service is that I pay it anyways, almost weekly but occasionally I will skip just to save money. I work full-time from home and it's such a convenient thing to have wether I make a meal on my lunch break, or I start dinner right when I get off. I adore that they offer breakfast, lunch and snack options. I rarely add additional items but I love that it's an option. My mom is not a vegan, but she does like vegan food, and I have her try my dinner almost every night I make one and she most of the time curses in enjoyment. She is obsessed with my meals and it's probably her biggest encouragement to go vegan.

I was a returning customer. In the past I experienced shipping delays and spoiled food. On my first returning order, it's been delayed. Such a pain...CS apologized and but only said, keep waiting and let them know if I don't receive it. So...not very helpful.

They sent 2 boxes totaling 600 dollars to the wrong address on an old profile that hasn't been used in years and refuse to cancel the account before sending out the second box due to missing it by one day. No refund no new box. 600 bucks rotting on some random persons porch lol Jesus how inept can one company be

I have a subscription, and Purple Carrot doesn't care if you make an order. They like to charge customers. I don't order for a long time, but they said I needed to skip the order. They need money and find a way to make money.

I've been with Purple Carrot for years but they always have problems with login when you need to cancel and charge you even when you don't want a box that week (due to their technical difficulties). Then does not refund you or stop your order even if it hasn't shipped yet. They don't care and there's always something missing from the box which they won't send back out to you nor refund you a portion of your meal even though ingredients are missing. On top of that now they charge you $10 for shipping so you're paying $90 for 3 meals for 2 people that you have to spend at least 45 minutes preparing. This is for no meat or dairy so I don't know why it's so expensive. There's so many better meal kits out there so I canceled my account today and won't be coming back!

I mean, it doesn't get much worse than that. Pictures attached-- disgusting.

I tried contacting customer service to get a refund and all they offered me was $15 credit to my purple carrot account. It wasn't even enough to get a new meal, so that means I would have had to spend MORE money at purple carrot in order to use it-- as if I want to give them more money for spoiled food. What a $#*!ing joke.

I've never had an experience like this and have used multiple meal kit companies. I would never recommend this one. I tried to cancel online after my first order, it must have not gone through. I reached out to support and received a confirmation on 1/24 that my account and subscription have been cancelled as it didn't work online.

Then yesterday 1/30, I see another charge on my account with a box is in transit. I reached out to support, hoping they could refund me since I cancelled the subscription and account already, they said they can't do it as the box is in transit and they won't own up to the fact it should have already been cancelled. Attaching proof of cancellation 7 days ago below, far before the new box was in transit.

This is now TWO boxes I'm paying for after attempting to cancel. Again, I've never seen anything like this with a food service. Please issue me a refund and I will gladly delete this review.

The premade food was so-so in my opinion but the pre- portioned food to be cooked by me IS EXCELLENT! I absolutely love it. I have been using for approx 1 month. I tried 3 other delivery services prior and had late deliveries, wrong deliveries- no issues w/ purple carrot! I have NEVER followed a recipe before in my life. Here is a photo of last nights fettuccine w/ artichoke hearts.

Had a couple of decent meals but some of my meals were missing key ingredients. When I reached out to them they offered a very small refund and said they only refund for the ingredient missing. The whole meal was ruined because of not having the proper stuff but I don't get refunded for the actual meal. Not sure what sense that makes.

I got 10 meals (5 each week) and I could only stomach two of them the rest I opened smelled and threw away. I am not vegan but eat vegan and vegetarian frequently. I don't know what the deal is with these but the flavor and the combinations are horrible and it's very expensive. I gave it two stars because customer service was good.

I cancelled my service. Then they claimed I did not and charged me 88$ for food I could not eat because it contained gluten. I called them to dispute cancel the day I received it. Then they claimed I never cancelled but only temporarily suspended my orders. They agreed to cancel but charged me again for the following week with more food I could not eat. When I contacted customer service, they played coy, and overlooked the fact that I had called to dispute the initial charge, while they were charging me again. They pulled up records of conversations which verified nothing, and continued to lean on "policy" as well as twisting facts. Essentially, they lied several times and got another 176$ out of me. I am now having to cancel my cards and change all of my billing assignments to avoid further charges. I would AVOID them like the plague!

Super happy to finally see an entirely vegan meal prep service on the market. I have used this service for about two months now ordering the two person menu for just myself. The food is tasty. There is plenty of food as each recipe usually lasts me three or four meals (just cooking for myself). I find they offer a really good variety, too. The Purple Carrot is good for people trying to eat vegan that don't know where to start.

I used purple carrot for a couple years off and on, mostly because I lived in a rural area with grocery stores that lacked much choice in vegan foods. I would get some ingredients in the box that had gone bad about every other time, I would have missing ingredients in the box about 1 or 2 times a month, and missing whole meals I had purchased from the box about once a month in the last few months. Not a good value at all, plus having to contact customer service each time was a hassle. I moved recently and chatted with customer service about getting a box at my new address, they said it was all set in my account, but then I saw the box was being sent to my old address where no one lives, I tried to have them redirect since it was still 7 days before delivery, but no, that was beyond their capability as a business who delivers food. So now there will be a box of rotten food at an empty house, what a waste of my money and food! They obviously don't value customers or the food they deliver.

I'm vegetarian but eat vegan about 75% of the time. These recipes were not well thought out in the flavor department. I've made better things on my own and I'm not a good cook. The meals did not turn out very good and tasted weird. Produce was wilted. Very disappointed.

I love Purple Carrot. I really like the menu (most of the time). I like the ability to skip weeks. The recipes are great. The delivery however, leaves for much improvement. I didn't receive my last delivery until after 10pm, after I was already asleep. Not only did they not deliver it at a normal hour, they also delivered it to an Amazon hub, which is nowhere near where my front door is. I've complained to Purple Carrot before, but honestly, I don't think they can fix that. Hello Fresh was much better in customer recovery. I don't prefer that meal delivery overall, but they are much quicker to address and rectify issues.

I am honestly shocked at how poor the customer service is at Purple Carrot. I expected more from a company that seems to market itself as a higher quality line in food delivery. The food was good - that deserves a star but I can get food elsewhere and be appreciated and taken care of as a customer.

I ordered a week's worth of meals four weeks ago. I received an email apologizing for a delay, then waited for a delivery the following week. Two weeks past. I followed up and found out that Purple Carrot deleted my account. I signed up and they ghosted me. I sent them a message today, but I am fed up and I have been ghosted.

I placed an order and waited. On delivery day I was notified my order had arrived. Nope, nothing had arrived. I contacted them about the lost shipent and they accused me of trying to scam them. Said I sent the order to another address which was not my home address. Said it was totally my fault my order did not arrive. They admitted at one point that they get frequent complaints about this issue. They granted me a "one time courtesy credit" to my account but not a refund. Then they told me my next order would be shipped to the same wrong address but I did not take responsibility to correct "my mistake". And they would not provide any credit or refund. I never approved a second order. And it was still a week until that supposed "order" would ship. I emailed to explore a supervisor about the issue. The response was the same BS about my not being competent enough to enter my own address in the order. And they would take no responsibility for "my mistakes". I locked my credit card to prevent them from making any additional charges against my account. I will be taking this up with my credit card company. This organization is a total SCAM. BEWARE!

Great if you want to expand your vegitarian cooking skills and repertoire, eat at home more often, and eat healthy and delicious meals that don't cause animal suffering, and not have to go grocery shopping. Recipes are pretty easy for someone who loves to cook and portions are just enough. It's around $11/meal per person - a good deal for the quality/complexity of recipes. My wife and I have been subscribing to The Purple Carrot (dinner for two people three times a week) for four months and plan to keep going for the foreseeable future.

Just started this meal plan and loving it so far. Have been a vegan for about 30 years so I'm a tough customer. Meals are substantial, interesting, and flavorful. I love not having a bunch of leftover ingredients that just sit in my fridge. Fun recipes. Just enough prep, as I don't want meals made FOR me. Learning new things about combining flavors. Can't wait for my next delivery. Perfect for my husband and I who are both vegan.