Purple Carrot

I have never bought food that you MUST use a microwave, It was disheartening to see after I bought the 2 meals home that I HAVE to use a microwave to cook the meals. I no longer own a microwave. I wasted my money.

I see in previous reviews people complained of late deliveries and rotten food. I have NEVER had a problem with that. Deliveries are always on time, produce is extremely fresh and shipments are complete. I was never missing an ingredient. Also, my experience with customer service was very positive. They are friendly and helpful. It's very easy to suspend a delivery or cancel on the website. Most of the food I like. I have tried many dishes and there was only one I hated. Most are tasty and filling.

I'm vegetarian but eat vegan about 75% of the time. These recipes were not well thought out in the flavor department. I've made better things on my own and I'm not a good cook. The meals did not turn out very good and tasted weird. Produce was wilted. Very disappointed.

I've been a purple carrot customer for about 6 weeks. First i tried the premade meals. Most of which were excellent. Some of them, like "chills verde" wasn't my favorite and went in the trash…but you gotta try stuff to see if you like it. Mostly, I liked a good amount of the premade meals.
The problem with the premade food is, it NEVER changes. There is no variety. The meals are always the same. I got sick of the same food after 3 deliveries.
So! I decided to try the meal prep kits bc I got a free box to send to a friend. I sent it to my son who lives with me, to see if it'd be something he'd eat.
Meal kits are EXCELLENT. I didn't think I'd like most of the meals bc they have mushrooms or onions or red peppers or kale. BUT! I just omit that stuff and the meals are still really good. The other great thing is the meals for 2 people are HUGE! Like, enough for 4 ppl. If you add Tofu or rice to some of them, it's even MORE food. I totally feel like I'm getting my money's worth. The meals take about 20 minutes max to make. I just prepare a few of them 2-3 days ahead so I have food for all week. The Ingredients are great, fresh, yummy. I wish you could just order their meals premade but….
I now do a mix of premade and meal kits. I've lost 15 pounds since I went vegan and I feel great. I'm a total forever fan of PC!

I placed an order and waited. On delivery day I was notified my order had arrived. Nope, nothing had arrived. I contacted them about the lost shipent and they accused me of trying to scam them. Said I sent the order to another address which was not my home address. Said it was totally my fault my order did not arrive. They admitted at one point that they get frequent complaints about this issue. They granted me a "one time courtesy credit" to my account but not a refund. Then they told me my next order would be shipped to the same wrong address but I did not take responsibility to correct "my mistake". And they would not provide any credit or refund. I never approved a second order. And it was still a week until that supposed "order" would ship. I emailed to explore a supervisor about the issue. The response was the same BS about my not being competent enough to enter my own address in the order. And they would take no responsibility for "my mistakes". I locked my credit card to prevent them from making any additional charges against my account. I will be taking this up with my credit card company. This organization is a total SCAM. BEWARE!

I love Purple Carrot. I really like the menu (most of the time). I like the ability to skip weeks. The recipes are great. The delivery however, leaves for much improvement. I didn't receive my last delivery until after 10pm, after I was already asleep. Not only did they not deliver it at a normal hour, they also delivered it to an Amazon hub, which is nowhere near where my front door is. I've complained to Purple Carrot before, but honestly, I don't think they can fix that. Hello Fresh was much better in customer recovery. I don't prefer that meal delivery overall, but they are much quicker to address and rectify issues.

This is the worst company I have ever dealt with. I have been vegan for 20 years, so I have tried a lot of vegan meals. I had high hopes when I started their pre-made meal delivery service. The meals were so bad, I couldn't even choke them down. I tried canceling my subscription, but I just get error messages. I paused my membership, but they continued to charge me. You can't skip a shipment unless you do it like two or three weeks before, because "it takes time for them to print the shipping label." Now I just received a box, and I threw it right in the trash. I tried again to cancel my membership, but I just get error messages. I have contacted the company, and they won't help me. They can't even stop the box that is set to go out over a week from now. They could stop it if they want to. They are leaving me totally strapped at Christmas time, since they are stealing money from me. Really nice. I only gave them one star because giving them zero stars was not an option.

The issues going on here seem unreal. Customer service issues is something I can't speak on because I have never had to contact customer service. Because there has never been an issue. I am convinced that the people who are complaining about the meals or flavours of meals, are sheltered white people who have never had a real ethnic meal in their life. I'm no chef, but every meal I have ever made from PC (a LOT of meals), has been nothing but flavourful and delicious. Even when I mess up or over/undercook something, the flavours are still great and the only issues are my own mistakes. The one minor issue I ever have to face is getting produce that doesn't last that long so I either had to make that meal the very same day I get it (which isn't always ideal) or throw out the rotting produce. The one major issue I have is the cost. These are a killer on my bank account, but that's how much I enjoy the food and service is that I pay it anyways, almost weekly but occasionally I will skip just to save money. I work full-time from home and it's such a convenient thing to have wether I make a meal on my lunch break, or I start dinner right when I get off. I adore that they offer breakfast, lunch and snack options. I rarely add additional items but I love that it's an option. My mom is not a vegan, but she does like vegan food, and I have her try my dinner almost every night I make one and she most of the time curses in enjoyment. She is obsessed with my meals and it's probably her biggest encouragement to go vegan.

I ordered this product, just wanting to try it out, and being assured that you could cancel anytime, I felt that I could see what it was like. After receiving a big box that I couldn't lift, and bringing all the food in to the kitchen separately, preparing the meal, ( needing oven, stove top, and my own olive oil) 30 minutes later it was done, but I was exhausted. I tried to cancel the next day, and was told that I couldn't cancel my next order, which was a whole week out. This is an expense I didn't count on, and didn't want. Be careful, because you're in for 2 orders, not the easy canceling policy I thought it would be.

I mean, it doesn't get much worse than that. Pictures attached-- disgusting.

I tried contacting customer service to get a refund and all they offered me was $15 credit to my purple carrot account. It wasn't even enough to get a new meal, so that means I would have had to spend MORE money at purple carrot in order to use it-- as if I want to give them more money for spoiled food. What a $#*!ing joke.

Tried this service for a few weeks. Many of their selections are great but some I found complete unpalatable. Almost every week they substituted at least one of my meals with an unpalatable one. They gave me a 6.50 credit each time but that isn't helpful if I'm not going to eat it. I was still paying half price for something I won't eat and didn't select. The boxes were also almost always late and sometimes the food was past the freshness dates. I finally grew tired of this and thought I had canceled my subscription. Apparently I had it on a 10 week hold. So I was just alerted that more food was coming with an email telling me about a substitution, of course. Yes, they had sent a couple of others but since I thought I had canceled, assumed they were just spam and disregarded.
So the food hasn't even been sent yet but they say there is nothing they can do. They even sent me screenshots of the emails they had sent me, just to make sure I understood that it was my fault.

I like that they precook some of the more difficult things like noodles and rice. Every time I make rice from a meal kit it comes out bad or uncooked. I love these tasty meals and I think they are a great value compared to grocery shopping nowadays.

I got a Christmas Gift to my newly vegan sister and niece. A one-time gift for $55 to get them started. Then they continued to take money from my account. You can't cancel anytime, because they are predicting 1-2 weeks out. By the time I caught the error they had royally $#*!ed my account. They took a "gift" one time purchase and made it a subscription without my knowledge or consent. Then customer service evaded my questions, there was nobody. I got robo letters. Unhelpful ones. I am tech savvy and it took another 2 hours to cancel only to find out they are cancelling from today on the 29th.
Thieves. My sister and niece liked the meals. It's an expensive damn present considering I live on a limited budget. Never again. Not recommending. Don't do it. Not worth it. It's like letting a stranger play with your bank account and they can't be trusted.

Just started this meal plan and loving it so far. Have been a vegan for about 30 years so I'm a tough customer. Meals are substantial, interesting, and flavorful. I love not having a bunch of leftover ingredients that just sit in my fridge. Fun recipes. Just enough prep, as I don't want meals made FOR me. Learning new things about combining flavors. Can't wait for my next delivery. Perfect for my husband and I who are both vegan.

They f#$%ing gave away my Thanksgiving Box because they made an accounting error and charged me $120 instead of $75 so they just canceled my order. They said sorry for the inconvenience! Really! So we have no food and I had to cancel the family gathering because we are vegan and have no other options!

I'm not sure who they hire for their customer service representatives but this is the worst service I've received, even past the cable company (we all know how terrible they are). I had an issue with the box not being canceled, my account being charged and they refused a refund. The woman I spoke with was condescending and wouldn't let me get a word out. Refused a supervisor and ended up hanging up on me. I called back and got an equally rude and unpleasant, unprofessional woman. Im assuming they don't get paid enough and hate their job, them being so rude to their customers. The only reason I'm giving one star, is because I have to select at least one.

Absolutely would not recommend to anyone. Their recipes are not actually healthy, they send you about $10 worth of produce, and it comes in the absolute WORST environmentally friendly packaging possible. They do NOT email you in advance when your order is coming up (I travel for work a lot, so I have to remember to log in frequently to opt out), however they will email you when the order shipped. You could literally spend 5 minutes in a grocery store to pick up the items they send, cook the healthier and be happier with life. Oh, and not have to deal with POUNDS of toxic packaging meant to keep the $10 worth of produce cold.

What can I say about a vegan meal service where the vegetables arrive rotten. The greens (arugula, spinach, etc) arrived wet and slimy- beyond salvaging. The eggplant soft, bruised,
Brown inside and unusable. The avocado rotten on the inside and a little furry on the outside. When we tried to cancel the next shipment we were told even though it hadn't shipped we couldn't stop the order. When we informed them of our complaints were offered a $20 discount on the next order, not the one that hadn't shipped yet and we attempted to cancel, but couldn't the one after that. So we cancelled the subscription.
What can we say about a vegan meal plan where you can't eat the vegetables? Don't waste your money. Rotten food and poor customer service. PS we did send photos to them which was why we got the $20 offer, here is a pic of arugula. At least that is what the label says

The g.

I used purple carrot for a couple years off and on, mostly because I lived in a rural area with grocery stores that lacked much choice in vegan foods. I would get some ingredients in the box that had gone bad about every other time, I would have missing ingredients in the box about 1 or 2 times a month, and missing whole meals I had purchased from the box about once a month in the last few months. Not a good value at all, plus having to contact customer service each time was a hassle. I moved recently and chatted with customer service about getting a box at my new address, they said it was all set in my account, but then I saw the box was being sent to my old address where no one lives, I tried to have them redirect since it was still 7 days before delivery, but no, that was beyond their capability as a business who delivers food. So now there will be a box of rotten food at an empty house, what a waste of my money and food! They obviously don't value customers or the food they deliver.