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Jennifer O.

2
Level 2 Contributor
California, United States

Contributor Level

Total Points
612

7 Reviews by Jennifer

  • Shopify

8/18/23
Verified purchase

I have tried for several days to get my website going - I just keep running into multiple roadblocks when it comes to customizing it for my needs. The worst thing is I've spent around $400 for a theme and fees and gotten nowhere because of their terrible UI for non-developer types.
The custom templates don't update, the metafields and meta definitions is a totally confusing way to try and have custom items in your shop.
I can't believe they're allowed to take your money and not refund you when you want to walk away from their crappy platform - even if you never published the site to begin with - it's just a big scam and they prey upon small business owners trying to do things themselves. If I had someone pay me for a product and I didn't deliver - I would be sued and forced out of business - shopify has done this over and over again by the looks of these reviews - but good luck going after Shopify alone. Maybe someday a tort lawyer will get a class action lawsuit against them and I would happily join in on that.

Products used:
Did not actually use any of their products.

  • Lima Beads

7/10/23

I have been ordering from lima beads for over a year now and they have a great selection of glass beads and gemstone beads. They also have great customer service if you have a question. I would recommend to other jewelry makers.

Service
Value
Shipping
Returns
Quality
  • Purple Carrot

5/10/22

I used purple carrot for a couple years off and on, mostly because I lived in a rural area with grocery stores that lacked much choice in vegan foods. I would get some ingredients in the box that had gone bad about every other time, I would have missing ingredients in the box about 1 or 2 times a month, and missing whole meals I had purchased from the box about once a month in the last few months. Not a good value at all, plus having to contact customer service each time was a hassle. I moved recently and chatted with customer service about getting a box at my new address, they said it was all set in my account, but then I saw the box was being sent to my old address where no one lives, I tried to have them redirect since it was still 7 days before delivery, but no, that was beyond their capability as a business who delivers food. So now there will be a box of rotten food at an empty house, what a waste of my money and food! They obviously don't value customers or the food they deliver.

Products used:
Meal plan

Service
Value
Shipping
Returns
Quality
  • FastGrowingTrees.com

2/10/22
Verified purchase

I was sent 2 ornamental grasses that were like bundles of straw not purple fountain grass like I had ordered. I sent them pictures as soon as I opened the box to show how they looked - they claimed the grasses were dormant - they were dead. They also stated that I should "expect" dormant plants this time of year - even though it's not stated on their site or in my order - instead they show beautiful pictures of healthy plants. At first they would only refund me 15%, then after a lot of back and forth they went to 40% refund. So after spending thousands of dollars with this company over the last year, with about half of the trees I bought dying within a couple months, they're willing to lose a customer over 2 plants that cost about $150. I will never buy a thing from them again and I would not recommend them to anyone else - very shady.

Plants I received were dead on arrival - I uploaded pictures but they claimed they're dormant - even though they are literally sticks of straw in soil. Customer service would not refund me for dead plants stating I should expect them this way during this time of year.

Reason I chose this business:

I needed plants shipped quickly to get ready to sell my home.

Reason I chose this product:

Because the pictures looked like healthy plants.

Service
Quality
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Racheal S. – FastGrowingTrees.com Rep

We are very sorry for the inconvenience. We realize this grass looks dead, but this is completely normal. We appreciate you giving them some time and assure you that we have the plants covered 100% if they do not green back up in Spring.

  • Travelers

5/18/20

Stay away from this company if you value your time and money. They bounced a check to me and would not take responsibility for it.

  • Lowe's

4/24/20

Ordered items for delivery - can not cancel online, just keeps stating to call customer service - waited for hours on hold with calls to customer service with no response. Lowes is a scam business.

  • Thrive Market

3/13/20

I signed up - thinking I'd have 30 days to see if I liked it, but they immediately charged my credit card. Then, I go to purchase pantry items and there is literally 3 soups to choose from (I'm vegetarian), the rest of the items said "be back soon". I go online for the convenience, but since I've now been waiting 45 minutes on hold to try and cancel and get a refund it is far from convenient. Don't bother with them.

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Thrive M. – Thrive Market Rep

Thank you for your review! We have a 30-day risk free trial where if you do not think we'll be a good fit we'll be happy to refund you! We're sorry this was not clear. Unfortunately, due to an extreme amount of orders currently being placed due to current events stocks are limited. We are doing everything we can to ensure we are replenishing the products our members rely on and we ask for patience while we work to resolve this!

Jennifer Has Earned 32 Votes

Jennifer O.'s review of Thrive Market earned 28 Very Helpful votes

Jennifer O.'s review of Purple Carrot earned a Very Helpful vote

Jennifer O.'s review of Shopify earned 3 Very Helpful votes

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