ProntoChargerReviews 74

Ordered, received invoice, charged CC. 4 weeks later, nothing. Tried contacting them, error. Tried logging in, error. Nothing.

Placed order. After five days and no status update on order, went to their website and it was "unavailable." Didn't have a customer service number or even an address. Seeing other negative comments about this company, I called my credit card company and disputed the charge. They credited my account back for the $17.85.
After coming home from dinner later that evening, lo and behold, there was the charger. It was delivered via USPS and the mailman left it at our door. The package didn't have a return label but it was mailed from NY. The location of Pronto Charger I placed the order with was in Texas.
Today, I reversed the dispute and made sure Pronto Charger got their money. The charger is working fine and unlike the "universal" chargers available at the major outlets, it fit properly and is working perfectly. Aside from their being kind of "mysterious", they obviously processed and shipped my order with a few days. They can do much better by keeping their customers informed on the order status and with shipping info.

Deserves minus stars. Ordered a charger for laptop. It didn't fit so returned it in July 2014. I still have NOT heard from anyone from this company. Lousy service. NEVER again.

I ordered a charger for my daughter's tablet. We received the charger but it broke within a week! I immediately sent a note to support and my email was acknowledged but I have not received a word from this company on what to do to exchange this charger for one that works! HORRIBLE Customer Service and cheap item. Problem is still not resolved and these idiots have my money.

I ordered a charger thinking I had lost my original. Within 30 minutes of ordering I found my original (of course). I immediately contacted ProntoCharger and asked for them to cancel my order. I never got a response back from them in spite of receiving an email that stated they would be in touch with me within 24 hours. When my package arrived I immediately refused it. I have never received a refund! I have contacted them 2 other times in regards to my refund. I get the standard "we will reply to you within 24 hours" and never hear from them. DO NOT ORDER FROM THIS COMPANY THEY ARE A BUNCH OF THIEVES! I wish I had read these reviews before making my purchase!

I ordered a charger for a laptop I bought at Best Buy. The laptop didn't come with a charger, and Best Buy didn't carry them - weird - so I had to find the cheapest available charger. Luckily the charger I purchased was the right one for the laptop, and worked too! Only bad thing is the computer was already broken. I had to then return the computer the day I received my charger. I have been trying to contact Prontocharger since then with no such luck. Now I will have to resell this charger myself to get my money back. Such a scam. DON'T BUY FROM THIS COMPANY

1 star only because it would not let me give them 0 stars. Dishonest or just incompetent, it's hard to tell. Do not believe it when they say they ship the same day. You will be luck if they ship it within a week. I am 15 days from when I order and still no package. I ordered the same item form a different seller and I got it in 4 days. Customer service will respond but they are not very helpful. I had to request the shipping information. The shipping information has not been updated in a week, and I still don't have my item. And now they will not respond to me at all.

Ordered a charger and waited and waited and waited some more. Tried to track it with the order number but received error message that there was no such number. Tried calling the 24/7 phone number which was never answered. Tried emailing customer service and never received an acknowledgment. Finally got a hold of them during "normal business hours". Was told they had emailed me to let me know of a back order(not true) and it "just got in today'. That was 2 weeks ago... still no charger. In total, I have waited for 4 weeks. Stay away, stay away, stay away!

Filed a complaint with the Better Business Bureau in Houston and disputed the charge on my card. Ordered charger on May 22 and have been getting the runaround ever since. Took my money and a week later emailed me that it is on backorder, they said shipped on May 30 (not), they will send a tracking order (never), customer service system is down (June 5 and 6), asked for management and transferred to voice mail. NEVER DO BUSINESS WITH THESE PEOPLE. WORST CUSTOMER SERVICE and I have in the service business.

I sure wish I had read all these reviews before I ordered from them! I ordered a Lenovo Thinkpad charger and was sent the wrong one and it wasn't Lenovo, but generic. I called and they said to keep the charger and they would send a new one. Got the new one and it looked like the right one, but didn't fit and also was not a Lenovo brand as advertised. I called again and was told to return both chargers and they would refund my money. I returned them both in the same package on 3/27/14. It's 5/19/14 and still no refund. I called to find out why and they said, "I'm sorry but you only returned one charger, so we can't give you a refund." I said I returned both of them in the same package and she said, "I see by the notes on your account that we only got one back. If we had gotten two, it would have been noted as such". I asked to speak to a supervisor and she transferred me. Of course I got a message that they were not available to take my call. I left a message, but I doubt I'll hear back. Now I'm just out that money and still have to get another charger! What a ripoff!