ProntoCharger

Massive SCAM Stay away! Ordered a charger, received a charger couple days later im thinking not only to find out its the wrong charger. I called they said our mistake we will send the correct charger today you will have in 2 days. They also said to go ahead and discard the wrong charger they did not need it to be returned. (sounded to good to be true so I kept it) Week later no charger, they tell me its "out of stock" but will be in today will send out tomorrow and I should receive 2 days from then. Week later no charger, I call they tell me "out of stock" I said fine refund my money Ill find it elsewhere, they say okay it will show up as credit on my credit card. Week later no credit on my credit card, I call they said we cant credit your card until we receive back the wrong charger we sent you originally? What you said discard it, you do not need it? Im pissed, dont feel like shipping back at my own expense they said they now have my correct charger and will send out today should get in 2 days. Week later no charger, the 24/7 hotline is bull$#*!! This is a big scam, stay away. Its incredible that this site is still in business and that no one in Texas has figured out who runs this place and has not beat their $#*!.

These guys are absolutely terrible. I ordered the wrong model on my charger and realized it three days later, but thought it was okay because my "same day shipping" package hadn't been shipped yet. I called to cancel, and the girl was like, "Oh, well, the page just hasn't been updated yet. It shipped today. Just return it once you get it." So I called once I received the package, and they sent me the return information. I followed it, and was exchanging emails regularly about the return and refund with customer support. My tracking number said they received my charger back on 2/14, and strangely enough, that's when customer service stopped replying to my emails. I'm going to inundate them with phone calls, and if that doesn't work in getting my money back, I'll happily go through the Better Business Bureau. It's only $28, but it's the principle of it. This site is run by scam artists who don't believe in a proper business model, and I will jump through whatever hoops I have to in order to get my money back. Absolutely stay away from these hacks!

I made a purchase 3 weeks ago for my laptop adapter. Until today I have not received my order. The first time I called, which was a week after I placed my order, they told me my item was out of stock. Thus when I asked why I was not notified of this manner, the costumer service representative simply said that she will fix it and she will ship my order the next day because she is certain that it will be in stocks. I believed her because there's no way for me to check such statement. After 2 days of business, I went back to check my order and there was no updates. I called again and that's when I was notified that my order has not shipped. It is as if these people did not go through proper training. Anyways, after I was finished with them, I received an email from a representative named Vanessa G. Who said that she is sorry for the inconvenience and she will refund me some money for the handling and the shipping. I am still waiting on my money. The worse case is that, I cannot get the hold of the manager as he/she is never near the phone, and never calls back its costumer. This is a frustrating experience and from now on, I will only trust websites that have been certified and does not mistreat its costumers the way these people do. This makes me wonder sometimes if they ever understood the marketing business here. The goal is to keep costumer coming through good service and quality product.

THE WORST! An order that was supposed to take 2 weeks to arrive ended up going 6 weeks before I found out the product was on backorder (a simple laptop charger). I then canceled my order and was consistently told the refund was processing an it was on my banks end/would arrive in "3 business days". I contacted my bank and they said nothing had been sent through to them. It has now been over 2 months from original order date and I have not received funds back. DO NOT USE THIS COMPANY RED FLAG!

Ordered, received invoice, charged CC. 4 weeks later, nothing. Tried contacting them, error. Tried logging in, error. Nothing.

I received a charger for my MacBook Pro. It had a short in it. They were willing to replace the charger. However, I was soon notified that the charger I needed was "Out of Stock" and wouldn't be available for a while. They said they would ship me a replacement when it was back in stock AND I had returned the defective charger. That seems reasonable. However, they would not pay for return shipping of a defective charger. I think that is poor customer service to require the customer to pay for return shipping on a defective product that they had sent. I asked if they would reimburse the shipping charges if I paid for it, and they said no, it wasn't in their policy. That I should have read their policy. That feels to me like they are getting away with the "fine print" clause. I disputed the charge with my credit card and the charges were reversed. It is still under investigation. DO NOT PAY WITH A DEBIT CARD, as you will lose a lot of consumer protection if you do. I feel like their excuse that the charger was not in stock was a way to delay me long enough so that the filed dispute against them with my credit card would expire and they would then not be held accountable for the poor customer service and defective product they provided. I will never do business with them again, and would recommend you never do as well. The only positive reviews i could find, are cases where nothing went wrong. If those same people who posted positive reviews ever have a problem with this company, I believe they will experience difficulties and through that experience, they will change their minds about this company.

I believe this site is run by scam artists. Ordered a charger on Thursday, site said it ships same day. Friday I get an email, "out of stock" with no estimated in-stock date. Called the company, some girl answered and said, "Oh the out-of-stock products just came in, it will ship out this afternoon" and refused to look up my specific order number to verify it was covered. Today, three days later, no shipping notice. Called again, got the same story as Friday. Don't know why they even answer their phones. Found this site, saw all the problems everyone else has had, and realized I had been duped. Called American Express to explain, they are taking the charge off my account and opening an investigation with prontocharger.com. Stay away from this site, they do not appear to be legitimate.
Filed a complaint with the FTC. They had helpful info on their site, especially how to get your money back.
http://www.consumer.ftc.gov/articles/0221-billed-merchandise-you-never-received-heres-what-do
UPDATE FEB 10,2014 - A few days after I called Amex to dispute the charge because the merchandise was never rec'd (ie give me a credit while the merchant proves to AMEX I ordered the product) I called Prontocharger and requested a refund. She pulled up my order number, paused, said, "Ohhhhhhhh..." and said she was issuing a credit. Didn't ask why I was cancelling the order. Bet she saw the AMEX dispute note on the file. Bottom line: don't buy from this company, and if you did get your credit card issuer involved to help get your refund. They all want to know about scams like this, so they can put them on their list of companies to deny payment.

On Jan 5,2014 I ordered a laptop charger from Prontocharger.com. The charger was advertised on their site as "Brand: Asus". I wanted an authentic Asus charger since I have had problems with two other generic ones I had previously purchased from other vendors. Immediately after placing the order I became leery and thought I should call them to make sure it was an Asus. I was told that all of their chargers are generic. I told the lady I would like to cancel my order that was submitted 20 minutes prior to my call since the advertising on their site was false. I was told that I could not cancel my order and that I should just reject the package when it arrived at my house. After the call I also followed up with an e-mail to their customer service stating that I wanted to cancel the order. The package arrived a few days later and I did as I was told and put "Return to Sender" on the package. It took a month and a half (from my order date) for me to get a refund. During that time, I called them 3 times to question about my refund and also finally sent an e-mail to have something in writing. On February 13,2014, I finally received my refund, but, to top it all off, they deducted $6.14 from my refund for shipping expenses. So, after a month and a half of this ordeal, I lose out on my shipping expenses and lots of my personal time trying to cancel the order in the first place via phone and e-mail, and numerous additional phone calls and another e-mail just trying to get my refund.

They falsely advertised their product on their site and should be responsible for the shipping. Plus, I tried to cancel the order 20 minutes after I placed it, when the product obviously hadn't shipped yet, and I should have been able to cancel the order. I feel very strongly about this complaint as is all about principle!

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