Payoneer

The company's features include multi-currency accounts, prepaid Mastercard debit cards, and integration with various online marketplaces and platforms. Overall, Payoneer serves as a valuable tool for those engaged in global commerce, helping them overcome barriers associated with traditional banking systems and currency exchange.

I always receive on it very easily and it's 24/7 recently it added a few to transfer money but other than anything else is free if charge like withdrawal

They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!

Aun no puedo calificar el servicio, estoy aprendiendo a utilizarlo. Fui muy bien atendida por la asistente teléfonica. Agradezco que haya una línea con personas para responder y no una cinta grabada y opciones

After trying out various service providers, Payoneer stands out as my top choice. It's user-friendly, boasts excellent customer service, and proves to be highly dependable.

I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.

My Payoneer Account was blocked because as described by the agent, I have multiple accounts.
The agent sounded so impatient, almost rude, and interrupts me while explaining my concern which made me feel a bit stupid.
The issue was resolved though, so Thank you.

This took way too long and a lot of trouble to get the money to my account and it was very hard to get help on it. It's done now and I really hope and pray it is smooth transfers from now on. Thank you.

I have applied for Business Account more than a week, Which is still under verification there is no open requirement in verification center but still its taking lot of time... Dont know way

Payoneer is a reliable and efficient online financial platform that offers convenient solutions for global payments and transactions. With its user-friendly interface and seamless integration with various payment gateways and marketplaces, Payoneer makes it easy for freelancers, businesses, and professionals to send and receive funds worldwide

I had my payoneer account for the last few years until they decided to close my account for no reason, and they state that they can't share the reason why. I use the account to pay my remote contractor in another country, been working together for few years. This is unbelievable.
When a company grows, they pick and choose what type of customers they want but when they first started everyone is welcome, this is BS.

My first interaction with Payoneer: 4-16-2020, I received an email: "Your request to get payments from (omitted) is under review" with a customer ID. Payoneer approved request: no added information requested.
Despite being called a "customer" by Payoneer, my only relationship is with (omitted)—Payoneer is used as a payment processor. On 2-21-2024, I was notified by (omitted) and Payoneer by email I was due a payment.
From 2-28-2024, I contacted Payoneer MANY times to get the payment: Payoneer's site stated it should have been issued to me without further action.
Payoneer failed to remedy the issue OR issue payment, and then demanded my Personally Protected Information, which I refused to provide.
On 3-15-2024, I contacted the Better Business Bureau: I reported Payoneer's bad and unlawful conduct, I demanded Payoneer send payment owed to me, as well as $208.33 for my time and labor spent resolving the matter.
Only after the public BBB complaint did Payoneer send payment ($208.33 was not included): Payoneer employee "Svetlana" was unprofessional, rude, and continued to make materially misleading and false misrepresentations…Payoneer claimed I was to blame for Payoneer's failures; they alleged falsely I failed to use the correct email address.
Payoneer cannot balance its budget and increase profits by wrongly withholding funds it is obligated to pay. This is what Payoneer did between Black History Month and Women's History Month in 2024. Good Riddance!

Perfecto. Empatia, carisma, entendimiento
Agente profesional

Great service highly recommended giving a 5 star best service nice envorment great service very usefull

Dear Payoneer Management,

I hope this message finds you well. I am writing to express my deep disappointment with the recent experience I have encountered while attempting to open a business account with Payoneer. As a referral from Catawiki Romania, I had high hopes for a seamless process; however, the reality has been quite the opposite.

Despite diligently providing all requested documents, I have been met with repeated requests for the same information, resulting in unnecessary delays and frustration. Regrettably, after just two days of initiating the process, my account was inexplicably blocked, depriving me of access when I needed it most.

Efforts to seek resolution through your customer care channels have proven fruitless. Despite sending two emails outlining my concerns, I have received no response in the past five days. This lack of communication and ineffective support is disheartening, especially considering Payoneer's stature as a reputed financial service provider.

It is evident that there are systemic issues within Payoneer's customer care operations in Romania, Bulgaria, and Hungary. Many businesses in these regions, including myself, have been deterred from utilizing Payoneer due to the unprofessionalism and apparent lack of training among your customer service staff.

As a concerned customer, I urge Payoneer to reassess its approach to customer care in these regions. The handling of inquiries and support requests must be executed with professionalism, efficiency, and respect for the valuable time and trust of your clients.

Customer ID: *******
Reference Number: **************

In conclusion, I implore Payoneer's management to take immediate action to address these concerns and uphold the company's reputation for excellence in service provision. Failure to do so risks alienating potential customers and tarnishing the brand's image in these vital markets.

Thank you for your attention to this matter.

I've placed order for my Payoneer card since June 20th and it's now August 5th and I still have not received my card. I was able to speak with a customer service rep who gave me another option of sending the funds to my bank account, which I was not aware of. I did my withdrawal and I'm now awaiting email to confirm when funds will be available in my bank account. She was so much help and guided me through everything.

Upon researching online reviews and complaints about Payoneer, I came across sites like PissedConsumer, Complaints Board, Trustpilot, Ripoff Report, etc., where I read many (and I mean MANY) customer reviews spanning several years, all complaining about the exact same procedure payoneer is using on me.

So, it seems this is not an isolated incident.

Almost a month has passed, and because I am tired of waiting for my money to be released, I will escalate this matter to the Consumer Financial Protection Bureau (CFPB), a U.S.government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions. Additionally, I will share this entire story with the International Consortium of Investigative Journalists (ICIJ) because they also appreciate learning about such corruption cases.

When you eventually get this message from payoneer "customer service" you know that you will never see your money again:

"I extend my sincerest apologies for the inconvenience caused. After thoroughly examining your case, I regret to inform you that it is still under diligent review and evaluation by our dedicated team. At present, we do not have any substantial updates or resolutions to provide you with as of this moment. Rest assured that our relevant department is actively working on resolving your concern expeditiously but comprehensively and will reach out promptly once a resolution has been reached or if further information becomes available."

If you enjoy taken for a ride and been treated like a fool by pretentious meaningless bla bla bla payoneer is the one to go for. No competition here.

After 5 years of being with Payoneer, I"m considering leaving due to the fast deteriorating customer loop. It took me 4 calls to get one issue resolved. I finally spoke to someone who knew what she was doing. I guess Payoneer is going to try to save money by hiring call center staff with little or no training but it will eventually show in your numbers.

Mr. Jose assists us til we can pass the process
He is very efficient and good person.

Support was given right away
Very good service.Payoneer have useful customer service team

I got really very good cooperation. The customer representative has always listened to my problem and solved it smoothly. Every session was tidy and the conversation was very clear. I'm very happy to use Payoneer. I wish them success.
Thank you

Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.

I wish to update my date of birth to 24/August 1998. I must have made a mistake when I opened the account. Below is my picture.name and date of birth as it appeared on my pan card. Thanks you