Justfly.com

I had the worst experience booking through Justfly! Despite purchasing a ticket with two checked bags included, I was charged an extra $900 at the airport for my second bag. Trying to reach Justfly for assistance was a nightmare; they never answered my calls. The airport manager even warned me against using their service, calling them scammers. What a waste of time and money! Avoid Justfly at all costs if you value your sanity and savings.

Paid $34 for trip cancellation protection on a $250 flight. They told me they would rather refund me the $34 and cancel my cancellation protection than give me my $250. Customer service is all over the place. This company is a fraud and steals from people. They have no actual purchase protection or consumer protection. Buyer BEWARE. JustFly is a SCAM.

This is one of the worst sites where we are not supposed to book the airline tickets. I had a very, very bad experience with this site. They messed up my last name on the itinerary, despite providing all my passport and photo ID information. Unfortunately, we need to deal with all our issues through chat only. These guys respond very lethargically in the chat. They will talk about all the guidelines regarding airlines but will not find any resolution. No airlines will support you if you book your tickets from this site. Overall, I would not recommend this site for any of your airline bookings.

Terrible! Do not use them. I've been on the chat for two days trying to get service. I paid for a cancellation fee and they keep beating around the bush. They are a scam if you ask me.

Be warned: this company will charge you more than their esitimate. We were quoted $1300 for 2 round trip tickets, and on the same day JustFly charged us over $1800. They sent no notification about the increase--we found out when the CC bill arrived. JustFly only produced an invoice or me after I complained, but would not refund the overcharge. I was told, after being in a chat with customer service for over 4 hours that a supervisor would call me within 24 hours. $8 hours later, still no call, and no response to multiple followup chats. This company is SHADY

When I checked out to purchase my ticket they only gave me the price of the ticket. They did not include the charge for using their service. So this leads people to believe they are ONLY paying for their ticket. It's not unreasonable to be charged for using them to purchase a ticket. However, it's deceitful of them to not put it in your total when checking out. Also they have terrible customer service. You can't call unless your flight is in the next few days so you have to use their robot chat service and you're lucky if you can get a human. The robot said it would switch me to a live agent and I waited for 2 hours and gave up.

WORST airline company I have EVER encountered! They do not have a customer service number for one so good luck getting help easily. Two, any issues with your flights or cancellations out of your control, good luck getting your money back. You will be tossed like a ball between JustFly and the airline carrier with no one taking accountability. Do yourself a favor and avoid a huge headache by just booking directly with the airline. I have never dealt with more unprofessional and unpleasant representatives. They are not for the customer.

Lie to you. I bought a round trip ticket on line for me and son. They only booked us for one way.
Bad company. Stay away

I just purchased a ticket and promptly received a receipt directly from the airlines for $35.oo cheapers than JustFly.com charged me. When I asked, they said that was their processing fee. Learned my lesson today. Doubled check the airlines webpage and it was showing the same price the receipt said. Don't use them. They aren't cheaper. Buy direct from the airlines.

Quickly found a flight at the right price range and made the reservation in less than 15 minutes. I'm telling everyone I know about JustFly..

After using this platform for several years, the first time I have a problem I can't get in touch with anyone. The agent at the counter in Tbilisi Georgia didn't know anything about Type D visas and caused us to miss our flight. From there we lost 4 more flights because we had to re route to different countries. After waiting on a chat for over 8 hours I was not able to get anything. The answer was, we can't do anything. I am taking the lost because I am to blame for not getting insurance However, justfly lost a loyal customer. I will never use their platform again and I hope none who is reading this message uses it as well. Companies believe to be immune to our complaints However there is a lot of value in feedback. Goodbye Justfly

I lost money to JustFly.com and Affirm.com, Affirm is a finance company working with JustFly.com. They took my money and refused to refund my money when my trip was cancelled. JustFly.com is a fake company with no humans in customer service. They take your money and give no service. Affirm.com is another company JustFly works with offering financing. Affirm will not refund any money. They are ripoff scams.

I booked an international flight, then I wanted to get hold of them to make some changes well, there's no working number, tried online chat, ended up nowhere. This business has become a scam! I googled Justfly.com customer service number, a toll free number popped up, I called thinking that it was them, I made some changes & paid $257.00 for that. When I went back to their site, no changes were made, that's when I realized that I got scammed. All this would've been avoided if they displayed their working contact information clearly like all legitimate travel agencies do. If you look for phone numbers for these Agencies, Priceline, Cheap O tickets, Hotels.com booking.com & many others legitimate agencies; there are right there on their websites! Justfly is a disaster & a scam! Stay away from it!

Really poor customer service, for some reason the Name was reversed on the booking, while checking in at the airport, the airline won't let us check in without paying for the name change. We had to pay otherwise we can't go through the customs
I called the justfly, tried to find out what happened because the name reversed is some how unbelievable and the rep said it will cost you more to change the name and you have deal with the airline directly x2. He had no desire to assist me. Sad! And this will be our first and last time booking with them.

I bought tickets for a specific date. The tickets came out with the wrong date. I tried to get a refund within the window of time. I literally couldn't get anyone to help for hours. Now I'm in a long battle to get my money back.

I buy a $1221. 97 rt ticket to the Philippines "taxes and fees included" I've bought from them before. My invoice is for $1633. 97 I try to call no answer. I wake up this morning and am charged another $415 I call asap and finally get through only to get the run around for 30 minutes. They kept saying that the money was returned then taken out again. This is not true because I was looking at my bank account while talking to them. I will never go through them again.

We bought four tickets to Europe four months before leaving. Six weeks after booking we called to see about upgrading our seats, only to find out the whole flight had been canceled. We were never notified by them. They then stated that we would be refunded, and followed that up with an email stating the same. We turned around and bought tickets through delta so we could make sure we got there. Two weeks later when calling to see why we hadn't been refunded we were told they rescheduled us a new flight. We had never gotten notified of that either! We told them that we were told we would get refunded. She argued with my husband but eventually found an email from them that stated that we would be refunded. So we got a PARTIAL refund and have been fighting together with our credit card company for six months now trying to get our money back. Save yourself the trouble and book with a reputable company. It's not worth saving $50! Caveat emptor (buyer beware)!

Delta didn't charge for my seats but Justfly did, $95.84! Told them I couldn't walk far and had to choose seats close to the exit and they took advantage of me. Called Delta for a wheelchair and they said there was no charge for my window seats. This company is a real rip off. I hope this review helps somebody else from getting gouged by these bandits!

Stay away from them, cancellation/modification with no fee in 24 hrs is a scam. Every rep has a different story about charges. Spent more than 24 hrs talking to rep and issue still pending.

Please no matter what do not book your flight through them, no one to talk to incase you have a problem, you need to go through live chat and it takes forever to call you or solve your issue. Please stay away from them at any cost

This company is a scam I went on the website and theu charged me without my knowledge I checked my email and called them when i saw they booked a random flight for me and my family, and they tried to tell me they wouldn't give me my money back. I have reached out to the airline and am reaching out to the Attorney General in my state. As well as contacting a lawyer. I suggest that of you have had a bad experience you do the same.

Booked and paid for an overseas trip, they gave me an itinerary that was unusable, Transiting through 2 different airports in Tokyo. They put me on hold for 30 minutes while they "talked to a supervisor" and then refused to give me a refund or a credit. I lost $1050. Run, dont walk, away from this company!

Just fly. No one answering my questions on messenger. Seems like your company store credit card information without cardholders consent even when we book tickets, don't create profiles and don't save credit card #'s. After it, any new charges you just store to that credit card without cardholders consent or confirmation. Do you think it's legal? It's a fraud! You charged my credit card for some extra purchase that we even didn't do and ticket was not even bought on my name. You add extra charges after bookings claiming we do it without any confirmation or emails hoping no one can notice until it's too late to cancel