Overview
JustFlowers has a rating of 3.4 stars from 5,753 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 273rd among Flower Delivery sites.
Instant Feedback
Received a substitute from the original order. I was not happy because your site advertised one price but I was contacted and told I would have to pay and additional $ 35.00 for that item. I will not be using your site in the future.
You guys used to be extremely reliable. Used to be. I ordered flowers for mother the Thursday night before Mother's Day, 5/9. You say you got the order much later than that. This makes no sense to me but in any event she still has not gotten the flowers. One week later. I'm extremely frustrated with you
Amy Lesemann we apologize for the problem you are experiencing with your order 10220566 to Joan Lesemann. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
What is purchased was not delivered, instead my friend received 6 roses and 5 carnations. I also purchased 1 baloon for a happy birthday and the box of chocolates for a total of $106.97. My friend did not get the balloon or chocolates. I would never recommend this florist or do business with. Ill go now on your web and do my raiting. If you are using third party for your orders you should use trusted source. Very bad experience.
Jelica Potter we apologize for the problem you are experiencing with your order 10252324 to Cindy Poon. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I order a beautiful arrangement for my wife. For that Day.
The order needed to be changed - which I agreed to.
I needed it for that day because I hurt my wife's feelings the day before.
It came the next day to my wife in a Food Lion bag without my note saying how sorry I was.
She had no idea who sent the flowers (by the way I could have spent
$20 for what was delivered
Timothy Wren Sr we apologize for the problem you are experiencing with your order 10202625 to Mary Ann Wren. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Received a text DAYS after an order was place saying the destination was too remote. This was a gift basket for a birth. Amazon and walmart delivers to the area, why cant a flower delivery? Extremely dissapointed. Wont use this website again.
DI, we are here to help. Can you please reach out to us directly with both your full name and order number.
Ordered Mothers Day flowers 3 days in advance. They were not delivered before Mothers Day
As requested. They were not delivered ON Mothers Day. They were not delivered the day after
Mothers Day. The flowers were ordered to be from my children to my wife. The arrangements that were sent to my wife, as well as an arrangement sent to my mother were
Very disappointing in size and appearance. Thanks Just Flowers. But it's time for us to part ways,
10217482 - delivered on May 9th
10221529 - delivered on May 13th
Never order anything from justflowers.com! Their customer service is awful. Order flowers to be delivered on Monday, they weren't delivered until Tuesday and then they were left on the front porch when the temp was 0°. They are refusing to give me my money back.
Jessica Mattingly we apologize for the problem you are experiencing with your order 9975890 to Beverly Clampitt. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I placed my order on 01/23/25. I ordered early enough in the day to get same day delivery. It was NOT delivered until 01/27/25. I was told due to climate issues that it was delayed. I live not 5 miles from the delivery address and yes, we did have some cold weather, but the daytime temperatures were between 30 and 45 degrees, so I don't understand that excuse. I paid almost $18 for delivery and when I did get in touch with customer service on Monday the 27th as was told the reason for the delay and that I would get a $5.00 credit on the account on which was paid and I am STILL waiting on that. This will be the LAST order with JustFlowers and I will not recommend to anyone who asks about floral needs.
Genevieve Lawhorn we apologize for the problem you are experiencing with your order 9976905 to Julie Pugh. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
We greatly appreciate your business,
JUSTFLOWERS.COM
800.290.5919
service@justflowers.com
I placed the order on May 8th and it was due to be delivered on May 8th. I expected confirmation that day that it was delivered, not a question a week later as to whether or not it was delivered. The recipient sent me a photo of the flowers, which she found beautiful, and which I found contained fewer flowers that what was shown in the photo I chose.
Linda, we are here to help. Can you please e-mail photos of what was received to service@justflowers.com
I send flowers to my mother often to brighten her day as she now lives alone. Flowers are always beautiful and she really appreciates them. Thank you, JustFlowers for a great experience, great selections, good pricing, and last minute deliveries! I look forward to my next order!
Smooth and user friendly experience. This is the first National online company that has ever gotten my flower order correct, delivered on time and looks spectacular for my mother.
I ordered 2 bouquet of flowers on May 9th for Mothers Day May 11,2025 2 days in advance of the event and the flowers never were delivered. It is now May 13, and I still have not receievd the expected flowers. When I called the customer service number it just has a busy signal with no answer. I called the main number and the agent refused to help me stating that I should call the customer service number, he was not sympathetic. I emailed the company and only got this email to rate my experience regarding the service I recieved. As you can see I am very disappointed and really just need a full refund as you did not deliver the service as promised and you are now avoiding me and my request for a refund. This has been the worst service EVER! I need my money back and SOON!
10215491 - cancelled
10215492 - cancelled
Placed order from phone. Intake person struggled. Recipient could not locate senders name and had to call two different numbers to locate. This was unnecessary.
Patty, we don't have an order on file for you. Please double-check your credit card statement to verify with whom you placed your order with.
I have used this company before and was very pleased. The problem this time was i ordered the flowers on friday may 9th reasurring that my daughter would recieve them by sun mothers day. That didnt happen. I got notifications daily saying sorry its undeliverable will try tomorrow. I tried calling only to get a busy signal for hours. I understand the high volume and things may be alittle late but 4 days past the delivery date? I even texted to find out why? Although the flowers were beautiful I feel it took way to long and by time she got it I felt like it was an after thought. Im not asking for a refund but some sort of compensation.Thankyou for your time. Ms Lambert
Kim, we don't seem to have an order on file for you. Can you please reach out to us with more information. Including your order number. Thank you
I bought $100 worth of flowers, and the basket that was sent to a person who lost a loved one was not what was expected. It had cheap flowers in it with very few plants.
Beth, we are here to help. Can you please e-mail photos of what was received to service@justflowers.com
Flowers were lovely but delivery was a problem. Apt. Number clearly marked on order but not available to delivery driver. Incorrect name on birthday salutation. Confusing experience.
Julia, we are sorry to hear about this. Can you please reach out to us directly with your full name so that we can get this resolved for you.
I ordered a beautiful poinsettia for my son in law in the hospital. When it arrived, my daughter said it was beautiful and he appreciated it so much. It was delivered on the day I requested without any problem. Thank you so much. I will order from you again when the need arises.
Fine by phone but ordering online failed. Their website needs improvement. Otherwise a reasonable experience but with expensive delivery charges.
Brian, thank you for the feedback. We greatly appreciate your business.
Delivered on time... satisfied with my selection and process of ordering online.
Delivery fee lower than other online flower sites.
Easy and the recipient loved them - said they were beautiful and smelled good. All I could ask for! I don't know what else to say.
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- West Hollywood, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ellis, you were not charged any additional feels. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.