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JustFlowers has a rating of 4.2 stars from 125,354 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention shopping experience, zip code, and great selection. JustFlowers ranks 2nd among Flower Delivery sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 hours
While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted
They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.
While other florist services could not provide service in a short notification time frame, Just Flowers came through with a timely delivery of a beautiful fresh bouquet exactly like the photo on their web site. And since the bouquet was supposed to also have a small Teddy Bear with it, a separate driver brought the Teddy Bear to our home later that evening. My fiance was delighted
We were a bit concerned about ordering flowers for Sicily from Canada through a company in California!, but it worked out perfectly! She received the bouquet around 6pm local time and the arrangement exceeded our expectations! The florist embellished the order such that it was far more beautiful than the picture of the ones we selected! We received a photo and voice message from Italy of our loved one with the arrangement and were blown away! - So was she!- Thank you so much!
Overall good. It was somewhat difficult making my selections active. Maybe it was my computer. Not sure. This added time to the order process.
They held my flowers hostage to try and shake me down for more money the day I'd delivery. I ordered flowers for my grandmother that lives far away from me for her birthday. I ordered them days ahead of time. The day is scheduled delivery they held the flowers trying to get me to pay an extra $ on top of the flower price, handling fee and shipping fee. I will never use this business again. This is a shady way to conduct business. Very unprofessional. Buyer beware! Do not use the company. Spread the word far and wide.
Products used:
Flowers
My wife is helping her mother recuperate from a fall. I wanted to send flowers and a teddy bear for Valentine's Day. I ordered 1 day prior to Valentine's Day with "guaranteed delivery" on Valentine's Day but the flowers and teddy bear were never delivered. I called customer service and was not allowed to cancel my order. Instead they said they'd deliver within 2 days. How would you feel if your flowers arrived two days late?
Tip for consumers:
Do NOT trust this company.
Products used:
None. The flowers were never delivered.
We are sorry to hear your arrangement was not received, and we apologize for any inconvenience this may have caused. Our system shows the order was delivered, and the florist hasn't told us there was a problem with delivering your order. We must first verify the delivery status before beginning the cancellation/refund process. We will contact the florist ASAP, and will subsequently contact you with the resolution of your refund/cancellation request.
I was very dissapointed with the floral arrangement. It looked like it was just thrown together with old flowers. Ugh!
Ordered Valentine flowers to be delivered on 2/14/24--then late in the 2/14 afternoon received notice the delivery would not happen as promised. No time to regroup and get something else in line and had to wait until the next day for delivery. NOT GOOD!
The $10 refund was worthless! Like we need to do something so lets do a small amount so that we can say we tried. Not acceptable and will not use your services again--I know this will not have any impact upon Just Flowers--but like your $10 refund--it makes me feel better!
Donald, your order wasn't delivered on 02/14 because you sent us a web request at 3:38 PM CST that you wanted to reschedule your order for the next delivery date.
Thank you so much. I had ordered from another company and they cancelled my order. This is a rush order so I hope my family gets it in time.
The order was placed on Thursday 12-28 as a birthday gift to family member in Jacksonville, AL. The order could not be filled or delivered until Tuesday 1-2-24.
I was notified by phone and email about the problems that occurred which is good. Thank you. However, this was stressful because I had doubts that this delivery could be made and if I would lose out on my money. Next year I will be sending a gift through the mail.
The flowers were pretty and the recipient liked them. So thank you for that.
Lenore, we sincerely apologize for the delay. The two local shops there in that part of Alabama were unavailable for Christmas break.
first time buyer very easy to order; just hope the flowers are as beautiful as they look on pictures
Although I am far from my friend at this time, it is great to be able to go online and get some flowers to her.
made me spend more than I wanted. not even sure if I received discount as I have ordered many times before
I held the line for more than 40 minutes.... I also ordered flowers from you at Valentine's day, and given a discount for the next purchase. So, this is the 2nd purchase. How do I collect my discounts? Send me a check?
I ordered flowers for my daughter on Valentine's Day morning. They stated it would be delivered by 9 pm that night. This is the day after Valentine's Day and she still has not received her flowers. I have called several times, can never speak to someone. I have sent an inquiry, twice! I have sent an email with no response. They were quick to take my money. My order number was *******. It was a My Love for You bouquet that was not delivered. I just want to speak to a person!
Products used:
I ordered flowers for my daughter and have confirmation they would be delivered on 2/14 by 9 PM. Flowers were not delivered. I cannot get anyone to answer phone. I have sent an email, 2 inquiries, and no one will return my call or emails.
Pamela, our local florist made the arrangement and attempted delivery twice but the recipient did not answer the door. Nevertheless, you have already been issued a full refund.
Ordering was fairly easy but expensive "handling" and "shipping" of $23. Selected the "Cotton Candy" arrangement for a birthday gift--as pictured (no additional flowers added in for additional cost). Vase of flowers was delivered 5 days later as requested, but picture sent to me by the recipient showed that the arrangement looked almost nothing like the one I selected just for her. Very disappointed for the price of the flowers and the handling and shipping. Will not order from just flowers.com again.
Donna, this is the first such report we have received from you. Please e-mail photos of what was received to service@justflower.com
I wanted to order flowers and a gift basket but could not figure out how to do it in the same order. Also need better options for customer to explain address to delivery person. My aunt lives in assisted living in the middle of a retirement community and we've had trouble with delivery before because of this.
I put the wrong number on the address but correct street I am older and a detail that you wouldn't think was absolutely necessary if you explicitly say HOSPITAL AND correct phone number say it's a patient that you want to GET WELL, only to have them deliver to the address I lived at when I was 5. I assumed delivery would be able to find a hospital, in a small city with only 2 hospitals. My complaint is they don't do their homework and are careless with other people's money, also I had to remind them of the $10 discount that the annoyingly emailed me every other day and unsubscribing from them is an issue they send too many emails and I attempted unsubscribing a few times including a phone call. Otherwise, delivery time is good, I used them once before. Customer service did not try to clear it up, and my sick mother didn't have the heart to make the person who called to tell her, bring to her her flowers and chocolates They were on the ladies her front porch for 2 days. I do not accept that they couldn't of did better, now I have to start over.
Tip for consumers:
I put the wrong number on the address but correct street I am older and a detail that you wouldn't think was absolutely necessary if you explicitly say HOSPITAL AND correct phone number say it's a patient that you want to GET WELL, only to have them deliver to the address I lived at when I was 5. I assumed delivery would be able to find a hospital, in a small city with only 2 hospitals. My complaint is they don't do their homework and are careless with other people's money, also I had to remind
Faye Madden, we delivered to Brockton Hospital on Sunday January 23rd and we received a phone call from you on the 25th requesting to change the delivery address.
I received an email telling me they would not be able to deliver on Valentine's. The flowers were for my daughter so it was not a major disappointment (she got them the next day and they were beautiful), but imagine if they had they been for a wife/husband, boyfriend/girlfriend... Not acceptable at all!
Janis, we are glad to hear that the flowers were pretty but we didn't receive your order until 9:37 AM CST on Valentine's Day when all of the local shops were already booked up for the holiday. Flower delivery is generally available seven days a week depending on the delivery area and product.
Just Flowers,
Your customer service is appalling! You have no problem taking your money, but when it comes down to
Answering real questions there is nowhere to go!
There is no response on your phone #. There is no way to check if your order was delivered.
We ordered flower's on Saturday early to be delivered on Saturday.
Nowhere on your site does it say that it could not be accomplished. Instead they just steal your
Money and accomplish nothing. We had four different orders placed in
Four different locations and not one was delivered either on Saturday or Sunday.
When you order flowers for Mothers Day, the idea is to get them for Mothers Day.
I could have used anyone else, and in the future I will!
#"S *******, *******,*******,*******
Ed
9031282 - delivered on May 12th
9031523 - cancelled and refunded on May 12th
9032344 - delivered on May 11th
9033893 -delivered on May 11th
It was quick and easy to order but when the flowers came I was so embarrassed. They looked so bad and so thin. Wasn't worth half of the money I paid. Would not order again.
Flowers came late. I am sure they were busy but it was already past supper time. They were very pretty but have died really fast. Problems happen!
Scott, we are sorry to hear of this. What day were they delivered? The floral industry operates extended delivery times during major holidays like Valentine's Day. Without an order number or full name, we are unable to properly address your concerns.
Easy clear fast day prior on line ordering.
Selected "premium - a feminine touch" and a little disappointed with the delivered result. Arrangement was beautiful but closer to the "standard" selection photo. I expected more flowers. Hand written note was nice.
Adam, we are here to help. Please e-mail a photo of what was received to service@justflowers.com
I've ordered multiple times and they always forget the balloon! Just make sure the balloon gets added; they have a habit of forgetting it!
It didn't give me the option to add SUNNY for the 10.00 discount you offered. Please apply and email me
Just flowers has provided extremely disappointing service. I placed my order on May 9th for a bouquet to be delivered on Mother's Day the following day. I did not receive a confirmation email summarizing my order, my order was not delivered and their customer service never picked up the phone. Their customer service ended up replying to my email 2 days after my first attempt to contact them, saying that a delivery attempt was made but the address didn't exist so the delivery was not completed. They conveniently didn't specify which address they ended up using and never notified me of an attempted delivery. I order these flowers for that specific address every year and have never made a mistake on this address, which leads me to think Justflowers is simply trying to find an excuse to justify their delay. This was just a terrible customer experience from beginning to end, stay away.
Hello, we are here to help. Can you please provide your seven-digit order number?
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Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
Shanna, some local florists have minimum dollar amounts for orders. We are committed to matching you with a local florist that can fill your order for your selected item(s)'s paid dollar-amount. However, there are rare occasions when the most cost-effective local florist's minimum exceeds the amount you paid for your selected item(s).