• JotForm

2024 SITEJABBER AWARD

JotForm

Overview

JotForm has a rating of 4.03 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JotForm most frequently mention free version, non profit, and small business. JotForm ranks 6th among Survey sites.

  • Service
    36
  • Value
    35
  • Quality
    31

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
6
See all photos

What reviewers want you to know

Positive highlights

  • I can confidently say Jot form has met every challenge I threw at it.
  • So i checkout a few online form builders and they all worked good, but did not have conditions!
  • 2024 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate JotForm?
Top Positive Review

“I really loved JotForm, Such a useful site”

Sahaana V.
3/22/23

I'm the co owner of a small business Just Jewelry, we needed to create form and surveys for our store. While searching the internet Jot form was one of the best survey builder platforms i could find. JotForm has been really helpful to manage all the survey and pre-order forms I needed to make for my small business, just jewelry. It has been very easy, everything is in one place and it is a very easy site to use. I especially love how easy the site is to set up pre-order forms, with several templates to choose from. I really liked this website and would definitely recommend using it. Best of all its free! Really enjoying using this site.

Top Critical Review

“Can no longer access our clients info?”

Peter M.
6/19/23

I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...

Reviews (185)

Rating

Timeframe

Other

Reviews that mention popular keywords

jot form (14) form builder (19)
Thumbnail of user stacyp404
1 review
0 helpful votes
February 23rd, 2024

I signed up for free service to utilize Jotform for a Vietnam Veteran Breakfast my community and I will host this March 2024. I came across Jotform on youtube and it seemed like a good choice. I created 3 exceptional forms with hours and hours of fine tuning and input from multiple volunteers. I put my confidence in Jotform and was optimistic this process would save us time from doing it manually as we had done the previous year. Everything was going fine for about 3 weeks then today the QR codes stopped working, people are calling me, I am locked out. So, I reached out to customer service online and received an initial reply where I was asked to provide documentation that I am legitimate. I am like WHAT?!?! Why didn't they ask me about all this when I signed up. Customer Service says 24/7! I have tried to connect multiple times in the last 10 hours with no response. I complied with everything they asked for to prove my legitimacy. Shame on me for not backing up what I created! To recreate this would take a boat load of time. I don't know if I am more furious or heart broken. I pride myself on doing my best for my community and our Veterans. This makes me and my good efforts look unprofessional. And yes it makes Jotform look unprofessional too. Subscribers, buyer, user please BEWARE!

Service
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Stacy,
We're sorry you're experiencing this issue. We've immediately reactivated your account after we heard back from you with the requested information. You should be able to access your account again and your forms should be working now. We sincerely hope that you will kindly reconsider updating your review based on this resolution. Thanks for your patience and understanding.
Feel free to reach out again if you have any other questions from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user peter.m
1 review
0 helpful votes
June 19th, 2023

I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...

Service
Value
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Peter,
We're sorry you're experiencing this issue and for the delayed response here. Just to clarify, our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.
We also found out that your account was suspended for violating our terms. Please be reminded that collecting sensitive information such as credit card details is against our Terms of Use. We have reactivated your account again but we request you to remove the credit card fields on this form "A*******d Standard Info Request" or delete this form if it's no longer used. To properly collect payments, you can integrate your form available payment integrations such as Stripe, PayPal, Square, etc. Check out this link for the guide: https://www.jotform.com/help/323-mastering-payment-form-integrations-with-jotform/. Additionally, if you want to charge your customers manually at a later date, you can enable Payment Authorization in the payment settings. Here's a link to the guide about how to enable Payment Authorization: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization.
Reach out to us if you have more questions through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user thomash1046
1 review
0 helpful votes
June 5th, 2020

I really was excited when I started working with JotForm it had the function of being able to fill out our preexisting forms from a mobile platform and submit them to the correct department. Unfortunately we have found that 50% of them are blank in the submission email. So far the support department has been unable to repair or find a solution. We are hopeful they will be able to resolve this we have invested a lot of time loading all of our forms.

Thumbnail of user allisons533
1 review
1 helpful vote
August 21st, 2022
Verified purchase

Jotform told us that we were on a legacy plan and that "as long as you don't change your subscription, you'll enjoy that price for the rest of your life." Then they renewed our subscription with a 58% increase. Their support has been unhelpful. I've asked for the issue to be addressed and escalated but all I get is an apology for the 'inconvenience'. To my mind this is a breach of trading laws, so we'll be talking to our legal team. I wish there was a way to leave a no star rating.

Service
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hello Allison,
We sincerely apologize for the inconvenience you've experienced. It is true that subscriptions will be grandfathered for as long as you stay on the same plan. We reviewed your case and there seems to be some confusion due to the misinformation shown on the billing page for grandfathered accounts, and we are truly sorry about that. This has now been fixed. To further clarify, the amount displayed on the billing page before it was corrected was the discounted price, which is supposed to be the full price. Please note that the 50-percent discount you availed during the sale is a one-time offer. This means that your plan will auto-renew at the full price. This is the reason why you are seeing the full price on renewal. Our team has already applied a fix that corrects the price information on the billing page for grandfathered accounts. Thank you for your understanding.
Should you have any other questions, feel free to contact us via our support contact form at https://www.jotform.com/contact/. We would be glad to assist you.

Thumbnail of user sahaanav1
1 review
0 helpful votes
March 22nd, 2023
Verified purchase

I'm the co owner of a small business Just Jewelry, we needed to create form and surveys for our store. While searching the internet Jot form was one of the best survey builder platforms i could find. JotForm has been really helpful to manage all the survey and pre-order forms I needed to make for my small business, just jewelry. It has been very easy, everything is in one place and it is a very easy site to use. I especially love how easy the site is to set up pre-order forms, with several templates to choose from. I really liked this website and would definitely recommend using it. Best of all its free! Really enjoying using this site.

Thumbnail of user earll131
1 review
0 helpful votes
March 23rd, 2023

JotForm made it incredibly easy to create a sign-able document from our existing document. JotForm also made it incredibly easy to link/embed the form URL from our website. The best feature is when the form is completed, it sends a copy to us and the form signer. This made what was previously a time consuming process for our users into a streamlined automated process that is very efficient.

THANK YOU JOTFORM!

Tip for consumers:
There are at least two ways to create a sign-able form. Make sure you use "Create Sign Document" for a signature block that can be signed with a finger, touchpad, or mouse.

Products used:
Fillable and Sign-able forms that can be embedded in a website.

Service
Value
Quality
Thumbnail of user julic12
1 review
0 helpful votes
November 24th, 2020

It is very easy to use and they has a good customer service even in the free plan. I strongly recommend it!

Thumbnail of user julia.simbioa
1 review
0 helpful votes
June 12th, 2023

I was used to Google Forms, but Jotform is much better! Conditioning is easy and versatile and the design options make the form more authentic. Being able to choose between single question of form format is also great.

Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Julia,
Thanks for your positive review. We're glad to hear that you're finding our platform and its features better. We appreciate your feedback and look forward to exceeding your expectations even further!
If you have any questions, let us know through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user larryo312
1 review
1 helpful vote
April 1st, 2023

Our Little League Baseball Organization was looking for a better option for online registrations and I found that with JotForms. Building the form and adding payment options was a very easy process and simple for someone who hasn't done this before. I would happily recommend JotForms to anyone looking for this type of solution!

Service
Value
Quality
Thumbnail of user skinaddicts8
1 review
0 helpful votes
September 22nd, 2023

Esta plataforma no ha cambiado en cada desde que la instalé, no tiene teléfono de ayuda al cliente y es imposible darte de baja como en cualquier otra compañía normal y honesta. Es un problema inclusive darte de baja de la plataforma porque no tienes quien te ayude con el proceso. Por favor buscar una opción más confiable. De saber que era tan mala ubises optado por su versión gratuita.

Tip for consumers:
Este sitio no es confiable. No tienen servicio de ayuda al cliente por teléfono. Y la plataforma no tiene opción de darte de baja de tu suscripción usando la plataforma.

Products used:
Yearly Plan

Service
Value
Shipping
Returns
Quality
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Mariana,
Thanks for your feedback. We'd like to clarify that canceling your subscription is really easy. You can do it straight from your My Account section or through our Pricing page. Check out this link for the guide: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/.
While we don't offer phone support, our online Support System is designed to provide efficient and timely assistance to our users. If you're encountering any issues like your subscription, please don't hesitate to reach out to our Support System. Our dedicated support team is available 24/7 to help you. You can contact us through our Contact Us page at https://www.jotform.com/contact/ and we'll work on finding a solution to your problem.

Thumbnail of user kasimi2
1 review
0 helpful votes
May 15th, 2022

Jotform is so easy to use and doesn't require to the user to be a techie or a web designer, 100% would recommended to anyone that is starting of an needs to create a form. Before using Jotform I had no idea how to create a form and would have had to get a web designer to create a form for me but with this App I was able to create myself so easily meeting all requirements. Easy to use, easy to add to website and most importantly the packages off usage is clear

Service
Value
Quality
Thumbnail of user sonjaw94
1 review
0 helpful votes
April 13th, 2023

I was looking for a professional and user friendly form to add to my company's website. I searched and came across Jotform. I like that Jotform provides many options for all different sized companies with different needs. I was plaesed that I was able to easily create the form for my needs. I would reccomend Jotform to anyone with form building needs.

Products used:
Form Builder

Value
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Sonja,
Thanks for your nice review. We are thrilled to hear that you found our platform user-friendly and that our form was a great addition to your company's website. If you have any questions, let us know using our Support Form at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user mattb1072
1 review
0 helpful votes
January 27th, 2023
Verified purchase

Basically if you are considering jotform - run away!
There support is beyond useless, they will take hours to reply, and then they will send you a link to a page that does not even close to apply to your issue. Then they are gone for hours again, only to do the same again. Its been days and i still can't get an agent to actually read my question and attempt to answer it.

Service
Value
Quality
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hello Matt,
We're sorry to hear about your negative experience with our customer support. This is not the level of service we strive to provide. We apologize for the inconvenience caused, and we'd like to make it right. Could you please share your support ticket link with us so we can investigate and address the issue promptly? Feel free to reach out to us again through our support contact form at https://www.jotform.com/contact/. We would always be happy to help.

Thumbnail of user brianw2155
1 review
0 helpful votes
September 14th, 2022

I was totally new to building forms and apps. Then I found Jotform within a matter of 10 minutes, I had the start of a great app. Very easy to use and edit. They have a community and support to help you through the process. Now I just keep learning and making the app better every day.

Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hello Brian,
Thank you for writing us a positive review here. We are glad to know that you've had a great experience so far and that you find our platform intuitive. If you come across issues, make sure to contact us through our Support System using our contact form at https://www.jotform.com/contact/. We would be happy to assist you.

Thumbnail of user katiec723
1 review
1 helpful vote
July 26th, 2023

Always a back end issue, for someone who uses online forms for sales it's not good. Mistakes happen fine but it's always a song and dance to fix reoccurring issues! I wa spaying monthly and all of a sudden a customer messaged me that when they went to fill out form it said I (the business) maxed out our limit of submissions (classy for customers to see), so I went online and they said I had to upgrade in order to TURN MY FORM BACK ON! After hours of being disabled and losing sales I paid it even though I was confused because I knew it was gonna take forever for customer service. When I paid I used a different email and they gave me a whole new account while also enabling my old. The new account sat there 3 months with zero forms and them taking payments now for 2 accounts. Only 1 was ever used. I kept in touch the whole time and now they won't refund me because it's past refund time. $39 3 times! Imagine if they did this to everyone and what if I didn't catch it. A lawyer would have a field day with this class action because I know I'm not alone. Jotform is $#*!, not the program itself but whoever is running behind the scenes is stealing!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Katie,
I'm really sorry that this is happening. Let me explain our refund policy to clear things up. We offer a 30-day money-back guarantee. If you decide to cancel your account within 30 days of your payment, you'll receive a full refund. However, if it's past the 30-day period, we won't be able to issue a refund. You can find more details about our refund policy in our Terms of Use here: https://www.jotform.com/terms/. I understand that there was a charge on your other account. We'll investigate this matter and do our best to help you out via your support ticket. I also want to assure you that we never force our users to upgrade. Upgrading is completely optional, and you can also cancel your subscription anytime you want.
Feel free to contact us again if you have more questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Update:
We're delighted to hear that we were able to address and resolve this issue. Your satisfaction is of utmost importance to us.
If you have a moment, could you kindly consider updating your review? Your positive feedback would mean a lot to us.
Thanks once again for your understanding and patience. Reach out again if there’s anything else we can help you with.

Thumbnail of user christig45
2 reviews
1 helpful vote
April 14th, 2023

The Google doc form that Jot Form eventually produced could have been produced through Google docs tools or templates. I wasn't impressed. What was worse, after spending an hour sending out our Jot Form sponsorship form to old and potentially new sponsors, I received an email from a potential sponsor saying that the Jot Form link didn't work. To my disbelief, Jot Form not only disabled our non-profit form but suspended our account - all without notice or explanation. We have never knowingly violated any terms of use on any site and even if done inadvertently, at least a warning or notice before or after the fact would be the professional response. If we exceeded our free usage, which is not likely, at least a pop up could give us an opportunity to upgrade. There was none. And then there was the Contact Form. After taking time to change our password and complete the contact form, you can only contact them if logged in. The login was blocked.

Adding to the false claim of having 40 million users while having such basic issues, this platform is one I will avoid at all cost. Appearing to be completely unprofessional, we probably lost thousands in potential sponsorships.

Tip for consumers:
I would never use this site again.

Products used:
Online form builder.

Service
Value
Quality
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Christi,
We're sorry you're experiencing this issue. We take such feedback seriously, and we would like to understand your situation better to see how we can help. Could you please reach out to us using our Support Contact Form at https://www.jotform.com/contact/ so we can review this? Once we hear back from you, we'll be able to help you with this.

Thumbnail of user daniellec1006
1 review
0 helpful votes
April 3rd, 2023

We were looking for a form to collect data for our marketing team and found Jotform! Its easy to sign up and even easier to use. I will be using this for all of my future form needs!

Service
Value
Quality
Thumbnail of user hannahj139
1 review
0 helpful votes
January 27th, 2021

JotForm is an awesome platform for creating contact forms and surveys. We use JotForm for our contact forms on our websites and they are easy to create, edit and implement on your site. The different plans available are great for any size business or project but the free plan still allows you a lot of options for customization of your forms. If you are going to use the free version, make sure to include CAPTCHA on your forms in order to make sure you do not go over your monthly limit.

Service
Value
Quality
Thumbnail of user jonm795
1 review
0 helpful votes
July 20th, 2022

My first time using Jotform builder and I was really amazed while building the form because all of the requirements I needed in the form like the needed fields, and settings are available and it is so easy to use. I HIGHLY RECOMMEND it!

Thumbnail of user erics1982
1 review
2 helpful votes
August 11th, 2021

I have been going back-and-forth with their technical support team for weeks now. They sold me a product with HIPAA compliant data collection; however, when I started running into problems with missing data, system crashes, etc., the support team just says that they cannot provide support because my form is HIPAA protected. Unable to actually speak to someone on the phone. Their support services are horrible - avoid this company at all cost.

Tip for consumers:
Do not use this company. Horrible customer service.

Products used:
JotForm

Service
Value
Returns
Quality
Thumbnail of user sfs.jetwa
1 review
0 helpful votes
July 26th, 2023

It took 12 hours for them to reply on the problem I'm encountering considering the forms are being used for business.

Service
Thumbnail of user jotforms
Jotform S. – JotForm Rep

Hi Jethro,
We're sorry for the delay in our response to your question. We understand the importance of timely support, especially for urgent matters. We always strive to provide faster support to all our customers. However, there are instances when we receive a high volume of tickets, which can lead to some delays. About the issues you've experienced, can you reach out to us through our Contact Us page at https://www.jotform.com/contact/ so we can help you with it? If you already have one, please share the ticket link here so we can get a better idea of what's happening and how to help.
Please know that we value your feedback, and we are doing our best to improve our support response time. Rest assured that we answer all tickets as fast as we can. Thanks for your patience and understanding.
Reach out to us if you have any other questions through our Support Contact Form at https://www.jotform.com/contact/. We'll be happy to help.

Thumbnail of user anthonyz224
2 reviews
1 helpful vote
July 7th, 2020

My previous review was one star. Since I'd paid for one year subscription, I've been able to get assistance that's helped significantly to my business. Their fees are listed for monthly versus yearly. That's something that could be better noted. Nonetheless, I'm extremely happy with how their forms are both created and easily completed by my clientele.

Thumbnail of user toreys3
1 review
0 helpful votes
March 25th, 2021

I have used Jotform for my real estate coaching business for several years now to help hold my coaching clients accountable to their weekly goals and standards. At times there are glitches but it is easy to make changes and corrections with simple edits. It has been one of the easiest ways to track their work!

Products used:
Online organizer

Service
Value
Quality
Thumbnail of user angelikav1
1 review
1 helpful vote
June 26th, 2019

Jotform is a very good form builder. The program is easy to understand, even more detailed forms are quickly build.
I have only found 3 improvable aspects:
- Conditions function doesn't work as expected
- Other languages than english are just poorly translated
- It should be more transparent before Building a form, how many submissions are possible in the free version

Thumbnail of user dillonj16
1 review
1 helpful vote
May 22nd, 2020

Fantastic app. So many features available in the free version, with an easy to use dashboard to navigate responses etc.

Products used:
Online form builder

Service
Value
Quality

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From the business

If you need online forms for generating leads, distributing surveys, collecting payments and more, JotForm is for you. Learn more about how we can help at JotForm.com.

Company Representative

Thumbnail of user jotforms
Jotform S.
Jotform Support
Typically responds within 3 days

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