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Always a back end issue, for someone who uses online forms for sales it's not good. Mistakes happen fine but it's always a song and dance to fix reoccurring issues! I wa spaying monthly and all of a sudden a customer messaged me that when they went to fill out form it said I (the business) maxed out our limit of submissions (classy for customers to see), so I went online and they said I had to upgrade in order to TURN MY FORM BACK ON! After hours of being disabled and losing sales I paid it even though I was confused because I knew it was gonna take forever for customer service. When I paid I used a different email and they gave me a whole new account while also enabling my old. The new account sat there 3 months with zero forms and them taking payments now for 2 accounts. Only 1 was ever used. I kept in touch the whole time and now they won't refund me because it's past refund time. $39 3 times! Imagine if they did this to everyone and what if I didn't catch it. A lawyer would have a field day with this class action because I know I'm not alone. Jotform is $#*!, not the program itself but whoever is running behind the scenes is stealing!
Katie C.'s review of JotForm earned a Very Helpful vote
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Esta plataforma no ha cambiado en cada desde que la instalé, no tiene teléfono de ayuda al...
Hi Katie,
I'm really sorry that this is happening. Let me explain our refund policy to clear things up. We offer a 30-day money-back guarantee. If you decide to cancel your account within 30 days of your payment, you'll receive a full refund. However, if it's past the 30-day period, we won't be able to issue a refund. You can find more details about our refund policy in our Terms of Use here: https://www.jotform.com/terms/. I understand that there was a charge on your other account. We'll investigate this matter and do our best to help you out via your support ticket. I also want to assure you that we never force our users to upgrade. Upgrading is completely optional, and you can also cancel your subscription anytime you want.
Feel free to contact us again if you have more questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Update:
We're delighted to hear that we were able to address and resolve this issue. Your satisfaction is of utmost importance to us.
If you have a moment, could you kindly consider updating your review? Your positive feedback would mean a lot to us.
Thanks once again for your understanding and patience. Reach out again if there’s anything else we can help you with.