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THIS particular experience as well as the immediate last call went well. I am still unable to edit my WordPress site.
Because I chose it years ago.
Ever since a Bluehost tech made one of my sites secure, an effort that took two techs, one of who just hung up the phone midstream, there has been constant problems with logging into WordPress. It has taken more than five phone calls, two lasting over an hour, to have the problem corrected and then it happens again, wasting both my time and our webmasters time as well. We are a small non-profit and this issue has resulted in a loss of donations because of the inability to update the site.
? It's our web hosting service.
The Google doc form that Jot Form eventually produced could have been produced through Google docs tools or templates. I wasn't impressed. What was worse, after spending an hour sending out our Jot Form sponsorship form to old and potentially new sponsors, I received an email from a potential sponsor saying that the Jot Form link didn't work. To my disbelief, Jot Form not only disabled our non-profit form but suspended our account - all without notice or explanation. We have never knowingly violated any terms of use on any site and even if done inadvertently, at least a warning or notice before or after the fact would be the professional response. If we exceeded our free usage, which is not likely, at least a pop up could give us an opportunity to upgrade. There was none. And then there was the Contact Form. After taking time to change our password and complete the contact form, you can only contact them if logged in. The login was blocked.
Adding to the false claim of having 40 million users while having such basic issues, this platform is one I will avoid at all cost. Appearing to be completely unprofessional, we probably lost thousands in potential sponsorships.
Tip for consumers:
I would never use this site again.
Products used:
Online form builder.
Christi G.'s review of JotForm earned a Very Helpful vote
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I had an issue with my account and my problem was resolved. Thanks!
Hi Christi,
We're sorry you're experiencing this issue. We take such feedback seriously, and we would like to understand your situation better to see how we can help. Could you please reach out to us using our Support Contact Form at https://www.jotform.com/contact/ so we can review this? Once we hear back from you, we'll be able to help you with this.