Santa Monica, California 90403-5400
I saw this site on Inbox dollars and was supposed to get a $20 bonus for ordering from Jewelmint.com but INSTEAD I got automatically enrolled in a monthly program that charges me $29.99, the jewelry is VERY CHEAP and GAUDY and their customer service is HORRIBLE... Don't get duped, stay away from this company!!
First, I ordered a necklace for my sister two weeks before Christmas. Much to my dismay, the piece I ordered could not be delivered on time. The reason? Because it was a collector's item and took more time to fabricate and ship. Fair enough. Here's a thought: Why not make the disclaimer stating that the item has a long lead time VERY CLEAR to the client BEFORE they submit their order? Sure, they make mention of a potential long lead time in the fine print. Typical CYA (Cover Your A**) boilerplate stuff. To make matters worse, it is now January 7th and I have YET to receive said necklace.
My favorite part of this site, though? The mysterious MONTHLY FEE they secretly charge you when signing up for the site to place orders. Again, WHERE IS THE DISCLAIMER?!!! Had I known I would be charged a monthly fee for placing a one time order on a necklace...THAT I HAVE YET TO RECEIVE...I would have gone to another site. The only thing I credit this site for is their customer service (no surprise it's very good considering all the issues they deal with). I was quickly given an explanation as to the whereabouts of the necklace, an apology and a store credit. Plus, I was credited back the $29.99 monthly fee for the website and my "membership" cancelled.
This is a bush league operation. DO NOT order from Jewelmint.com.
Astounding that the site says "sign up for free" only to charge you 29.99 a month. I am so angry, when I called to complain I was hung up on...do not shop here you will be livid...it's awful
The jewelry is of atrocious quality. The plating is inadequately thin; it wears away after a mere two or three uses. I take fantastic care of my jewelry; I do not shower in it, I put it on after I've done my makeup, I make sure it doesn't come into contact with hairspray or perfume, and I store it in a jewelry chest. I have had the rhinestones fall out of three pieces of the 8 pieces I received as a gift from a friend.
The thing I was most displeased with is how they make their website look like something like Baublebar (which is actually a great website) a pay per piece service, but it is actually something more akin to BirchBox, a pay per month service. At sites like Baublebar (and flash sale sites) you get credit to your account for referring people, or just for being a new member. I am so accustomed to that format that when I saw the $29.99 "credit" on my Jewelmint account, I assumed it was something along those lines, and had no interest in using it as I didn't like the quality of the jewelry. I was pretty irritated to realize that this is a subscription service I signed up for, and even more irritated that I only have the first few days a month to skip the month, or I'm billed. Meaning if I don't want to pay each month, I either need to cancel after my first purchase, or go onto the website during the first five days each month and skip it. That's shady as hell. Even their Faq page features the same wording over and over again, "Just skip within that window and you won't be billed!" as if it is some marvelously feature of convenience. A cancelation button would be a marvelous convenience!
Why not put the credit on your account, and if you use the credit that month, you get billed, and if you don't, it just sits there? Because they're trying to be sly about playing by the rules and duping people out of their money, that's why. I can only wonder how much money they are taking from people who have just not noticed the $29.99 a month on their credit card bill.
The process of canceling is much simpler than it used to be according to other reviews. I simply did a live chat and was told that I would have a cancellation immediately and would be refunded the $29.99 credit sitting in my account. They then of course tried to save face and told me to make sure that I read the agreement that was sitting directly below where I purchased my jewelry. Okay, let's get real here, who reads 100% of the fine print when purchasing anything? Furthermore, let's be incredibly honest, Jewelmint, you could CERTAINLY make it far more apparent that we are signing up for $29.99 a month. They refuse to admit that they have made their website look and feel like a store, when it is in fact a subscription service. It plays by the rules, but it is MISLEADING! Being misleading is an unfair sales tactic and it makes you a bad company. Yes, it is my fault that I didn't read the fine print, or research the company beforehand, but if I'm obviously not in the minority with my belief that it was incredibly misleading, then there is a large portion of your customer base who feels the same way and not correcting that is POOR CUSTOMER SERVICE and quite frankly makes you morally reprehensible!
I was told that I simply needed to pay more attention when shopping in the future. You know what? That isn't your place to tell me that. I came to you as a retail store selling jewelry, not for life advice. It was not and is not your place to patronize your customers. I have worked in so many retail establishments since I was 15 years old, and two customer service call centers in my early twenties. I would have never dreamed of telling someone, "Okay, I fixed everything just like you asked... but you know, you should really be more careful next time because this was TOTALLY your fault" You do not shame your customers. GOOD customer service response would have been: "I've canceled your account and credited you back the $29.99 from this month as you requested. I apologize that our company seemed to be unclear in being a subscription service. Please fill out a survey and give us feedback on how we can improve and get your business back. Thank you!" Which response would get more customers back in the future, hmm?
Once you have canceled, do not think the e-mails will stop because they will not. Unsubscribing did not work. I searched for how to make a spam filter for Jewelmint on Gmail and had to do it that way, and things still get through sometimes. Customer Service was unhelpful in that scenario.
I also find the jewelry being designed by their designers to be a total lie. You can go on Aliexpress or Ebay and find many of the pieces for $5.
I love the necklace I ordered, only $9.00 on black friday. However today (12/7/2012) a $45.00 CHARGE FROM THEM CAME OUT OF NO WHERE. i DID NOT authorize this charge. Placed a claim on my bank and am calling them as soon as they open, this is RIDICULOUS.
If the site would allow me, I would rate this site with no stars. They don't even deserve one gold star. I have never in my life experienced such horrible customer service. I had long ago accepted that the quality of the jewelry didn't match the price, but forgave that because I was finding unique jewelry I thought I would like. I have probably made a total of 8 purchases from jewelmint. The first few purchases were great, the following ones, not so much. The quality seemed to be deteriorating with each successive purchase. Again, I was almost willing to accept that, but what I was not willing to accept was the atrocious customer service I received. First, there's the small problem of even getting them to contact you back. After three emails went unanswered, I went on their facebook page to seek assistance. First post went ignored. Two days later I made an angrier post and finally got someone to contact me. However, they did nothing to solve the problem and offered no solution. (The order showed it was "still processing" after a month had gone by since I placed the order.) They're answer? We're busy. Well, if you're so busy you can't handle the load, you either shouldn't be in business because you're clueless or you need to hire more people. After several frustrating facebook messages, I finally requested that I just receive a refund and have my account cancelled. I was told I would be issued a refund but that they would not cancel my account. They told me they wanted to give me more time to think it over. That, of course, only infuriated me even more. For the cherry on top? I was never issued a refund and my order arrived nearly two weeks later. And my account was never cancelled. Months later, my account is finally cancelled. If I can save someone else from this experience, I'm glad to do so. Buyer beware.
I did realize this was a membership, but I really wanted the Femme Fortune necklace. I ordered it and as soon as it arrived and then called and cancelled the membership.
Here is the funny thing. The necklace was assembled wrong. It's supposed to be double or single with a nifty looking clasp that looks nice when you have it single. The way it was assembled was wrong and the clasp did not look good. I do some beading and earring making so I had to get out my little pliers and fixed it. I did notice that the o-rings were pretty sturdy when I bent them to rearrange everything. But I feel bad for someone who got a defective one too and didn't know how to fix it. So yeah, not keen on this. Jewelry is ok. I'd rather go to Macy's and get something just as nice or better for a similar price and get to make sure it is nice in person.
The pieces I ordered are not impressive. They hooked me in with "buy one get one" for a first purchase. I've seen better at the Dollar General Store for cheap costume jewelry. I would be furious to have paid the $30 they would have charged me with their hook-in deal. I will not be ordering from JewelMint again. They are making a mint from substandard jewelry that looks it.
WOW-first off they had to call and verify my e-mail over the phone....who does that? There was nothing wrong with it and they had all my information correct, but told me that it was something new. when I asked the customer service rep to calirfy why I needed to do this, she replied with a "thank you ma'm have a good day"-what?! So my items took over 3 weeks to get here from Torrence CA, to San Diego. Ridic. On top of it, it's not good quality at all. I'm sorry but for $30 a piece I am expecting something better then Forever 21 quality. I will be canceling my membership. Everything looks so pretty on the website, and through all the youtube videos, but it's not Highliy dissapointed
I also had a $25 gift card and decided to try it out. I had no idea of the monthly membership charges! What kind of company has to trap their customers in to buying things from them!? My first purchase didnt go well, I was charged for the full amount even though the price reflected at the end of the purchase was correct they still charged my card full price. I had to start a Chat up to get in touch with anyone, that was annoying they wouldnt respond for so long that the chat would close from inactivity! I finally go that figured out and told them I had no interest in doing business with them in the future. Well the next month I have a $29.99 charge from them! Once again I have to start a chat, she was nice but she did not want to issue the refund. She told me I could use the skip a month so that I wouldnt get charged, I told her to CANCEL. She then went on and told me she would "temporarily" freeze my account. What part of cancel is so hard to understand. So finally after arguing with her to close and cancel the acount so that I am NEVER charged again she said I should expect a refund in 3-5 days and there would be no further charges.
Aside from the fact that you are basically trapped in to buying something every month, their jewelry is not even good quality! I recieved the rings I ordered and they feel and look so cheap. They look like really ugly show jewelry!
I would never refer anyone to this website!
Ridiculous! I also joined them, after getting a $25 gift card and thought I'd just get a cheap necklace, which I got in the mail (I actually really like it), but they do not really tell you about the monthly charge. It's actually in the fine print of their E-mails. I unsubscribed, today. I sure am hoping they will not charge me any more. I can not afford this.
STAY AWAY FROM THIS SITE!! I placed an order back in January not realizing there was a monthly membership fee. Once I saw that I contacted them immediately and told them to cancel my account. It is now June and I was looking through my online bank statement and it turns out they never canceled my account when I told them to. So last night I sent 6 emails telling them to cancel my account and refund ALL CHARGES. I also contacted my bank and Jewelmint has been blocked for 3 years from placing any charges on my account. I received an email from Jewelmint today stating that 5 charges of 29.99 will be refunded to my account(proving that I did in fact tell them in JANUARY to cancel my account) within the next 3-5 business days. Slam them with multiple emails to cancel your account and then contact your credit card company or bank and let them know these are unauthorized charges if you told Jewelmint to cancel your account. I will never do business with a company like this again.
Some of their pieces are nice. I do like a ring and bracelet that I bought from that site, however everything else that I bought I regret. The gold on a necklace, which I love, is fading, the lock on some of the bracelets don't work and I have to check my wrist all the time to make sure none fell off. Quite a few items look and feel cheap and at $30/each it's quite pricey for not great quality. I really believe I'll have longer lasting jewelry at forever 21 or something. And it will be alot cheaper.
Ok... jewelmint certainly has its issues but some of their pieces are worth waaaaay more than 30..and yes..some are just crap. I always love their necklaces.. their rings havr turned on me... their bracelets are 50/50..but I now read blogs and their facebook site to see what other customers have to say.. and since then I have only found the best pieces. I dont like how you only have 5 days in the beginnning of the month to skip a purchase.. I usually never remember until its too late... I'm sure this isnt lost on them. They do need to send more coupons as well and show reviews on their site
This site is fraudulent, as is any site with "mint" in the title (i.e. Shoemint, Stylemint). Started by Bergman, these sites take advantage of unsuspecting shoppers and share you EVERY month whether you purchase something or not, issuing you a "credit." Worse, they only give you 5 days of the month to "opt out" of being charged that month. I have never seen anything so fraudulent, and I'm sure it is just a matter of time until these sites are closed forever! Stay away. The greed and manipulation of these sites is sickening!
I actually love this site and can see why so many people do too. It's exciting to see the new designs that come out every month, and most of the pieces are very beautiful and unique. JewelMint has really made me love jewelry and changing up my look. Before I signed up, I basically just wore the same few high-end pieces I have to death. I love having a little collection of cute statement rings and necklaces to mix things up.
One negative: the quality is kind of hit and miss. So it really pays to do research (i.e. look up blogger reviews/videos to see how the pieces look in real life). If you do this, you shouldn't have any problems, seeing as most of their top-selling and most reviewed pieces are usually the ones that are the best quality (I have a few that definitely look and feel more expensive than $30.00, but I also have some pieces that are a little disappointing, but that was before I starting doing my homework and seeing what others had to say about them).
The customer service is okay, I haven't really had any real problems yet, so I can't completely review them on how they handle difficult situations (like charging you even after you skipped the month--which thankfully hasn't happened to me), but I have used their live chat to ask quick questions, and they're always very helpful and responsive.
I also love that they have a Facebook shop that allows you to earn points and redeem them for rewards that you can use to save money off your purchases. They also usually have a lot of promos going on for both new and existing members.
The only thing I don't really like is the $9.99 shipping fee for Canadians. But there's not much they can really do about that.
I got the December mystery bag recommended by LC Conrad and the jewelry in it was so cheap and gaudy looking! I would never wear it. I wrote to C/S and it took writing 3 times b4 anyone responded. Of course I can't return this cheap jewelry. I then ordered a ring before knowing the bad quality of this jewelry on 1/6 and still have yet to receive it. Again I have contacted c/s 3 times with no response. My advise do no order from this company unless you like cheap gaudy jewelry with bad customer service.
I did sign in just to see the jewelry, but haven't provided my credit card info since I don't like the pieces they post. They look too cheap to be $30. I'd rather use that money to buy something that's a better quality. JM pieces look like Walmart with a high price tag. And the "style test" is rubbish, I could hardly find anything remotely likeable in the pieces they recommended according to my results. Very nice concept, but how disappointing!
This is the worst company I've ever had the displeasure of working with. I'm reading all these great reviews on blogs, etc., but really, anyone who is getting jewelry for free would have only nice things to say about it.
I was charged for 2 months that I clicked "SKIP MONTH" for. The first time, I emailed them, they emailed back, and refunded the money immediately. Fine.
The second time, I emailed twice, no response at all and it has been over a week. I then sat on hold for 15 minutes and talked to a representative saying she would send me an email notifying I would get my money back and I also had her cancel my account. 3 days later, NO EMAIL. I check my bank account and there is nothing regarding a reversal from Jewelmint. I sat on the phone for another 15 minutes only to be sent to a recorder to "leave a message"
The jewelry isn't worth $30, and while it is a monthly jewelry subscription, I'm not comfortable with them making so many mistakes with my account, especially considering they keep your credit card information. I'll be damned if I let them get away with even just $30. That's $30 they don't deserve out of my wallet, ever.
I really wish I had done my research before signing-up with this site. I got a great deal on my new bracelet. I love the bracelet so far (I've only had it for about 2 weeks) and the order was processed quickly and it was packaged so nicely. However, like a lot of people, I thought I was just ordering a piece of jewelry. I knew that I was signing up for a "membership", but had no idea that I would be charged $29.99/month unless I "skipped" within the first 5 days of the month. Nowhere in the sign up information does it indicate that there is a monthly charge of any kind. In fact, in the confirmation email I received when I signed up it specifically says "free membership" at least twice. I'm hoping to be able to receive a refund for the $29.99 they charged me, but judging from what read here I'm not very hopeful.
I never paid full price for their stuff (since I always used a code), so I was mostly happy with the quality. However, the shipping was extremely slow. They use a third party that delivers the packages to the post office. And several times the post office sent the package to several different states despite being in my hometown before it made it to my door.
I do think that they're over-priced, and this shouldn't be a membership site. This is geared towards young women who most likely won't read the fine print, and it's unethical to charge people for something they do not intend to buy.
This website is a total scam!! BEWARE! If you make a purchase - any purchase - they save your credit card information, then BILL YOU once a month for $29.99!! This gets you a "credit" for one piece of crappy jewelry minus shipping which you have to pay for yourself. I was STUNNED when my bank account dropped by $30 bucks, at Christmastime, and guess what? I never got the ring I ordered but was still charged.
It is a scam site. There is nowhere the possibility to cancel account, nor to remove a credit card, yet they keep charging you over and over 29.99. I have to cancel my credit card to resolve this issue, as jewelmint does not address concerns at all.
I would give this a zero if I could. This is an absolutely terrible company. Since signing up I have had nothing but problems, just like everybody else. This company considers their services a "membership" therefore they will not refund you even if you do not want any jewelry for the month after they have charged you. If you want to discontinue your membership or halt payments, there is no way to do so online, you must call in and wait for approximately 5-10 minutes to reach a customer service representative (if you're lucky enough to have someone answer the phone). In fact, their website saves your credit card information and continues charging you every month without any forewarning. I have also been charged several $1 fees without forewarning and for no apparent reason. On top of it all the quality of the jewelry is no where near the $29.99 price mark. I sincerely hope this operations is shut down before it takes any more money from unknowing customers.