This site is shady! They essentially trick you into signing up for a "membership" if you purchase something (one of those "shoulda read the fine print" situations) and then blame you for not noticing that it "was clearly indicated in several places on the site that it was a $30/mo membership". Well, jewelmint, I am a website designer - i design e-commerce websites, and I can tell you that if you have this many people complaining that you "scammed/tricked/ripped them off", then you have a serious design problem with how you're positioning your "service". It looked like a pretty straight forward e-commerce site when I purchased 2 necklaces... until I saw 2 additional charges for $60 on my bank statement. You either have the world's worst UX designer, or you're intentionally deceiving people in order to make more money. FIX IT.