Internet On The Go

I would like to start this by first of all addressing all the repair vans out there 24/7 repairing to no avail. Second it the worst internet that one can have in Malta especially if you are considering using "Go Wifi". Cannot online game, stream a video, the ping is too high (over 1000). Only reason why I am still using Go is because I move a lot, But I am thinking its better to go out and use all other available wifi.
Please think before you apply to their Wifi SCAM and tie you to an at least 1 YEAR contract.

I would have given the rating a 0 star but that is not an option unfortunately

Worst service I have ever experienced. All representation is from India. They did not provide non expiring data as advertised. All data was dumped at end of month. I was only able to use. 19 Gb of the 2.0 that I purchased before it was erased to zero. Complain brought nothing but an argument from people that can barely speak English. I canceled the service. DONT GO HERE. RIP OFF!

When I bought 2 gb's 2 month ago, I was told if I use it at least once every 30 days, it would carry over. I had about 1 gb left when we got home from our trip. When I tried using it today where there was service, there was no time left ( don't even have service here at home). When I called today, the guy said it expires every 30 days - no matter how many times I use it. So I ask if the rules changed since 2 months ago and he said no. At least I only lost about $10 instead of a lot more like some. I guess if you know you are going to use that amount in 30 days go for it. But it is Sprint and coverage was very minimal when we took our winter trip.

I order service with them on the 9th of October my device came in the mail on the 18th of October so I paid $35 for the device and $45 for the monthly service. Now I check my account and my card been charge on the 21st and the 22nd and I have one in progress for the 24th. I call them and they going to tell me I use the data so the system charge me because I use the data. It no way that I use that much data in one day and 2 days later be charged again this company is fake and a scam. Now I have to go to my bank about this because I never authorize these transactions back to back like this. God doesn't like ugly these people will get there's for destroying people money and wasting their time Promising a False dream.

Although I bought device due to never expiring data with at least one use per year, they have since changed their 'rules' that any data not used within 30 days expires. Beware of this company, a true ripoff if I ever saw one.

Months and Months to get technical support (level 2) to call back. After finally getting them to realize the device was bad, getting the mailing label to be emailed is like parting the Red Sea... yes, you need an act of GOD! There customer service people are very nice and friendly but have no power to do anything but talk to another department. Spare yourself the pain and do not do business with this company.

If I could give them negative stars I would. First, the hotspot was supposed to come with SIM card loaded and ready to go. I was told on multiple conversations this would happen. When the device arrived, the label on the box stated that the SIM card was pre-loaded. It was not. Then called support and was instructed to take the SIM card out of the card and install with the square corner to the left, metal side down. Did exactly that and the SIM card disappeared into the device? When I told the customer service rep, he stated: "I didn't tell you to put it in, you didn't make the correct size." Not true. Asked for a manager and he was rude and dismissive. Wouldn't make the situation correct my sending out another device. When asked why it wasn't pre-loaded he said "for that device, we cannot preload" and I asked then why does the label state it is? Tried to cancel and have had to call back to see where the return label is.

This company is a rip-off. First, they sent me a defective device and it took me two weeks of constant phone call until they concluded that the device was defective. Now they promised me to send me an email with the return information; I have called them three times and they keep saying that it takes 24 h. The email is nowhere to be found. They are not going to keep my money, I am sending a letter to the Attorney General.

I had their service for over a year before getting back on ATT... ( That's another bad story...) Anyway, I had over $50.00 in data and went to use it after 2 weeks off and my data was gone... I got ahold of customer service and was told that I hadn't used my hotspot in over 30 days so I lost all my data... I pointed out that even on my account online it showed I had used the hotspot just 13 days ago... It was like talking to a stupid person and I lost it when they said they could nothing about it... I asked to talk to their supervisor but there was none there at the time... They took my account number and promised to have someone call me back, I'm still waiting! ( So don't hold your breath...) I started with this company because it was run by WALMART, I guess WALMART is out of the hot spot business... Like I said in the beginning I was with them for over a year and spent $100.00 a month on them and the system worked great, but like someone else said they changed their policy without any notification what's so ever... The only thing they will get from me any more is a bad review, online and in person to everyone I know... If WALMART has any say yet in this company they should get off *******@ss and make the customers happy, new & old!

I had a perfectly good 3G hotspot. They lamed it so I could no longer use it. Forced me to buy a 4G hotspot. Somebody hacked it TWICE and stole over $80 of data. They just laughed and said they couldn't help me. No Hotspots are good hotspots. Stay Away from this company. Internet on the Go > is a No Go.

What a ripoff. I bought the Internet on the Go hotspot at Walmart several years ago to use when I travel. The main reason I bought it was because the data GBs never expired. They changed the rules and if you don't use at least 1 mb every 60 days they take your balance to zero. I only bought this for travel, I don't need it at home. So I am out my purchase price plus what I paid for 4 GB of data.

Bought never expire GB's and the company changed the rules with no warning. Not sure where the representative was but only spoke broken english. Sent email to Customer Service with no reply. My device and service was perfect until this.

They told my 3 gb of data lying to me that I consumed it all, there isn't any american representatives it's all in south america and india. This is the worse service I have ever experienced in my 56 years on the planet. THIS SUCKS DON"T BUY

I purchased this over a year ago. I had more problems with these devises since I had it. I tried 3 different devises and none work any good. The worst part is that when I first started using it I was told that you will NEVER loss your data. I had 6.2 MB of data last month and now I have none. I called and was told that the company changed it service to a monthly service so I lost all my data I had. You have to buy service every month. I only purchased this for occasions of when there was no wi-fi while I was traveling. This is such a rip off. They never even notified me that there was going to be any changes in the service. Don't waste your money on the devices or service. STAY AWAY!

Bought Internet on the Go for when I traveled. The card states "no expiration of megabytes" if used once a year. I fulfilled that requirement & then they changed the policy to once every two months. I did not meet that & my PAID FOR megabytes disappeared. They want you to use time just to log in even if you do not need the internet through them. SCAMMERS.

Defective unit and very poor customer service. Took several phone calls to receive a label to return the unit.

I have an hotspot, purchased at Walmart and used it for three or four years. It worked wonderfully. Battery died, I finally replaced and when I went to reload they told me the device was "expired" and can't be used anymore. What a crock.

Their service used to be good about a year ago - then, they switched their "unlimited" plan to a buy it by the month plan... and WE DID NOT GET ANY KIND OF NOTICE ABOUT IT!
So, in May 2018, the device I used for a few years just decided to stop working. I ordered a new one at $49, and they were "kind" enough to put the SIM card in it... the thing is, it took FIVE days to get to my home, and yet they started counting my days of use from the day they took the order - that was already FIVE days I lost out on with the new 30 day plan.
I had tons of trouble with the new device, called them over and over, and finally somebody decided that I needed a new SIM card... in this brand new device that I just received. So, I talked to someone there on July 31, he said I'd have 2G until August 31... but again, the new SIM card didn't arrive for 5 days again, so there I lost another 5 days of the 30 days that I was supposed to have.
Thurs. Aug. 16,2018, we were in NY on the way back to MD - last thing I did was look at how much I had left on my device, and it said 1.5G... I used it to check highway traffic, then on that Fri., Sat. And Sun., I didn't use it at all. So, Mon. Morning, I checked the device, and it said I had used 550 mg, but I couldn't connect to anything. So, here I go again calling, knowing full well that I'd be wasting another hour of my time - yea, that was about it, too. First woman told me I ran out of time and would have to put another $15 on it... use 1.5 G on that Thurs. Ride back to MD? I asked if she could send me an email stating exactly how much use they showed me using since last Thurs., she said she couldn't - I asked for a supervisor, who got on the phone and also said I was out of my use time. SHE told me at 12:30pm on Mon. 8/20 that she would send me an email which would show my usage in the past week... it's now 8 hours later and I have yet to get that email. Not surprising, as any of the former problems I've had and called them with the 'promise' they'd send me something in an email has NEVER ONCE HAPPENED!
I called them back just awhile ago, some guy said whoever told me they would email me my usage data should've never said that because they could not do that... WTF? So he then told me of some website with some kind of legal mumbo-jumbo pdf file, which looked like a bunch of baloney to me.
I am beyond frustrated with this phony bunch of foreign-talking idiots that NEVER give you any kind of straight answer to any problems, of which there is many! This "new" device that they charged me $49 for goes back to them, and if I need to I'll put in a dispute with my credit card company for the lack of usage for something that should've worked in the first place.
Somebody needs to put this company out of business and out of everyone's misery, because they sure have wasted MORE than enough of my time!

First thing, I gave this horrible company 1 star because the website will not let me post this without giving a star rating. As you will read this company is so bad it deserves negative stars.

I purchased an Internet on the Go mobile hotspot in December. My problem began when I tried to register the device. Although I purchased the device directly from Internet on the Go, I could not register the device. The registration process locked up after I submitted my credit card information to purchase data as part of the device registration process. On the advice of their tech support I tried to register again and my card was charged for the data plan again. Their tech support tried to register the device and charged my card again. They eventually suggested I return the mobile hotspot. I'm still waiting for them to post one of the data plan refunds and the device refund on my credit card.

Every time I call customer service I'm placed on hold. I often hear that they can't help me at the moment because their computer is down. I'm asked to call back later.

This is the worst company I have ever dealt with. I have disputed the credit card charges with the credit card company.

If you try to deal with this company I would suggest that you keep a copy of everything and note every time you call customer service. This information will be helpful when you try to get your money back.

UPDATE: I finally received a refund on the data plan charges in early March. I'm still awaiting the refund on the device.

No service and they are completely non-responsive. Do not buy!

I signed up for this service because I can't use my cell for a hot spot... I bought the unit and 2 GB of service to try out... the 2 GB lasted about 20 mins it said I was out of data. Well i had tried to down load a program... humm I figured I'd just I musta did something wrong. Turned it off and put it on the shelf

Well bout 4 months go by and I'm heading out of town and though I'll load it up and use it for my lap top... I bought 2 GB $20,, I watched my usage and after about 1 1/2 hours surfin I was getting close so I shut it off and put away... well I get home and am going through my bank statements,,, I was hit (on auto pay) $19 six times... 5 times in one day How do you use 10GB in one day surfin Craig's list...
I called and they said I used that much data... I have 3 GB on my cell phone and use it for maps and sufin all the time and never even come close to useing all my data... They even tried to keep me by saying I had a 1gb left and I should use it...
I got about 2 hours of use for $160

STAY AWAY FROM THESE GUYS... I CLOSED MY ACCOUNT BECAUSE THEY WOULDN'T CREDIT ME BACK ANY$$$ AND TOSSED THE HOT SPOT IN GARBAGE (pulled the battery first so they couldn't charge me anymore)

RIP OFF COMPANY DON'T BUY!
THEY SHOULD GET NO STAR.

After some initial setup problems, for which customer service was no help, I registered a credit card with them and set my account on auto refill. Service was acceptable for a while. Then they charged me $270 for 3GB! That's six $45 charges in one day, and they only gave me 3GB. They eventually refunded five of those charges, but I spent much time trying to resolve the situation, and I was unjustly deprived of the use of $225 of my money at a critical time.

I still continued with their service until the last 3 GB I bought for $45 only lasted about a week. I know I didn't use any more than usual during that time. 3GB usually lasts me 2 to 3 months. They gave me some phooey delayed billing explanation, but that doesn't fly, because if that were the case why would it not be delayed again so that I would have approximately the same amount of time as usual before needing to refill?

This constitutes a pattern of fraud, and they would not remove my credit card. I had to have my credit card canceled and reissued to avoid further fraud from them. Avoid at all costs!