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Internet On The Go Questions & Answers

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Here’s what consumers have asked with answers from Internet On The Go staff and previous consumers.

2 questions answered
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Question:

Even thouugh i have over 2 gb of dat/a available i was charged $10 even on 8/9 and on 8/12. i cannot look at my usage any more and i have no idea what the hell you're doing. additionally, i was never told of any new rules or plans when tru connect took over. you just keep billing my credit card and not explaining why.

Answer:

This is a bad company. I would suggest contacting your credit card company and contesting the charges as being fraudulent. There are other companies which offer free or pay as you go internet connectivity. Internet on the Go is a bad company.

By Orville H.
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Question:

Answer:

They did the same thing to me. Keep track of every call. I would contact the credit card company and contest the charges. You should consider returning your modem and getting your money back. This is a bad company. The best thing to do is cut your losses and find a reputable company to deal with.

By Orville H.
Question:

What do u mean by internet on the go

Question:

Can i stream shows

Question:

How can i cancel the service?

Question:

How can i cancel your service

Question:

Internet on the go is a scam - do not buy it took 2 weeks for my wireless device to arrive, and in the last 2 weeks since i received it they cannot get it activated? how hard can it be to sell a device, activate a device and give good customer service. save yourself a lot of frustration, do not even consider it.

Question:

It is now 9 months after returning my internet on the go modem for a refund. i'm still waiting for the refund from the company. this is a bad company. since then i have found free internet service from two different providers. both providers work without any problem and without any drama. although i lost my money dealing with internet on the go i found better companies and have since saved enough on internet usage to make up for my dealing with internet on the go.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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