I'm not too sure about the reviews here... i read through all four pages, and many (too many to be just coincidence) of them are exact duplicates of others, so has me wondering... MY experience with allvetmed was fine, i didn't have a problem with communication or receiving my order... i use a different site now because i can get ALL my meds together... i've read a lot of bad reviews, and i don't know what to think, i had no problems... just think a lot of these here are phony! And what's with all the movie star avatars?
First order the Post Office "lost" my prescription I mailed to them - from the same state! It finally showed up after 5 weeks; they called and asked if I wanted it filled. I did and it took three weeks to arrive. After reordering again, like a fool, I called after three weeks went by and no product. Their response "We so sorry" and it was shipped out USP next day. My mistake was ordering a third time - it's now been twelve (12) weeks and each time I've been able to contact them by phone their answer is "our supplier is backordered" - now I can't even get through by phone. At the start of July I told them to cancel the order and send a refund... I guess they won't happen either - it's now August.
Stay away this company will take weeks to receive your medication if you ever do. Customer service is a joke they hang up on you on existing customer line. They lie and say they have medication on hand and they don't. Should be closed down and their license pulled.
Tried ordering temaril-p for my dog's terrible allergies, ordered 6 am Friday online. They never contacted my vet, on Saturday vet called them and gave auth. I called/emailed AllVetMed Monday for status, no answer. Finally on Tuesday called pretending to be a new customer (I figured they wouldn't answer the phone for option 1 existing customer), was put on hold, finally told they are out of stock, may get by end of week. I see other reviews with same complaint. Prices are good but you can't get the meds. If they don't care about human customers, they should at least care about the animals suffering because of their BS. I went to allivet for a little more $ great service.
I called customer service with a question and was on hold for 10 minutes. A recording looped every 3 minutes said my call was now the first in line and thank you for my patience. My first hint should have been all the typos/misspellings on their website. Now that I've read the reviews I'm backing away quickly.
ABSOLUTELY DO NOT ORDER FROM THIS SITE!
Ordered product on 06-24. Product was out of stock, and yet my card was still charged. On 07-08-14 a false/invalid tracking number was supplied. Customer care said they would expedite the order. Still no product! 08-12-14 I requested a refund. After numerous attempts to contact, the company finally replied saying they issued a refund. The refund was DECLINED by their bank. As of 09-05-14, I still have not gotten a refund for the product (~$100!), and the company has stopped responding. Don't order from this company. It'[s worth the $5 extra dollars other sites charge to get your product on time, from a reliable business.
1-800-PETMEDS will match any price that allvetmed advertises so buy from them. I ordered from allvetmed on 12/29/15. I was promised that the medication for my dog, which was on back order, would be in the next day and would be shipped... not once but 3 times! If you order from them you won't find any help from customer service either. They are all non-English speaking and when you ask for a supervisor they (Gaby) tells you that she is the only one there.
It is 1/20/16 and I still don't have the medication. I just called 1-800pet meds and they have the medication in stock and will ship it today. They matched allvetmeds price, including free shipping. Unfortunately because of allvetmeds I now have to have expedited shipping but it is only $3.99.
So don't order from allvetmed!
I have filed formal complaints with the agency that certifies this company as a dispensary for veterinarian medicine and the Pharmacy review board. Their shoddy customer service resulted in medical distress for my dog. They are refusing to rectify the situation or refund our money.
Has been 5 weeks since order placed. Credit card charged right away. Will not answer phone. Did respond to email but nothing but false promises, outright lies and excuses. Worst online commerce experience I have ever experienced.
Love this website, it is very user friendly, and they have a wide variety of products. I use to buy pet snacks, and treats at stores, but no longer, I save so much more money and time to just click on Allvetmed.com, it’s my one stop shop for all my pet’s needs
Oral Hygiene Kit for Dogs and Cats was the most recent item that I bought from Allvetmed.com. My pets absolutely love it and it's made a difference in their teeth, it's about half the price they charge at my vets. So Thanks Allvetmed.
Amazing variety of products for all types of cats, dogs, and horses. It's like a one stop place to get everything you need. So far the lowest priced pharmacy I have seen so far. Shipped out quickly (next day after order placed) and was delivered within the time frame expected. Order was problem free. I recommend them and will order from them again. "
One of the cheapest online pet pharmacies, these guys deliver fast and have great customer service. All of my orders from them have gone very smoothly. This last one was ordered on Sunday and delivered on Wednesday. This is one of my favorite places to buy pet supplies. Moderate to low prices. Excellent website with useful tips. Fast shipping & tracking. Thumbs up for Allvetmed.
I found this great pet store online, that would be very useful to any pet owner. I personally own a few cats, dogs, fishes and birds, and all of them benefit! There are great sales and low priced products and the prices are much lower than at the pet pharmacy. Never had problems with payment and shipping, also the site is very easy to use. allvetmed.com!
I cannot recommend another company more. Allvetmed.com has the best customer service ever. I am using this site more than 2 years. Its product quality are highly applicable and always on time. One more thing that they are giving free shipping on all orders over 59.00. Giving 10 on 10 and recommended to everyone.
Great source of Pet's medicine online. Their new system and... OWNER... are providing customer friendly services... then before...! I am satisfied and recommending them to anyone else. For the helpful hand of AllvetMed.com, me and my pets are happy now...!
I have been using AllVetMed for years. My Horse's medication is quite expensive. But here I get meds in affordable price. Sometimes I got delay delivery, But that was manageable. Service is great and fast.
Ordered on evening of 3/12, they contacted my vet on 3/13 in the AM and shipped that same day. I received on Friday 3/16. There customer service was very helpful and quick to respond. Product is exactly what I wanted and expiration not till 2014. I am very pleased with the experience and recommend them!
I am man, and hate using the internet, so a friend of mine recommended Allvetmed, because I love cats and rescue them at my home. I asked her since I hate using computers, why them. She told me that their 1800 number allows me to make my orders over the phone with their very friendly customer service reps. I was so happy to speak to the gals at Allvetmed, they made it so easy for me to order all my cat's needs.
I went ahead and upgraded my order to overnight shipping so it will arrive tomorrow. I called and spoke with Dani, who was helpful, calm and professional. She helped me change my order and assured me that I would receive an email with a tracking number before the end of the day - which I received a little while ago. All I can say is I'm glad I saved the huge amount of money that I did. The whole order was half what my vet wanted to charge (and that's including the shipping) and I don't have to drive a half hour to pick them up! Thank you Dani and thanks Allvetmed!"
Overview
AllVetMed has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AllVetMed most frequently mention free shipping, pet pharmacy and best online. AllVetMed ranks 103rd among Pet Meds sites.
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- Hialeah, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members