AllVetMed

If I could give zero stars, I would. I ordered medication for my aged dog from this company. Two weeks later I called to see where they were. I was told to call on Monday to see if they came in. I called and was told they'd expedite shipping since my dog was out of his medication by this point. The medication still didn't arrive by Friday, so I called again. I was told the EXACT same thing... call on Monday to see if it had come in... to them... not me! Very frustrating, crooked company! Cannot even get a manage or supervisor if you need to speak to one! Worst company I have ever dealt with! My advice... stay away... very far away from this one!

Scammers?
Bought a much needed pet med from these guys on 6/6/14. Got email on 6/12 that order had shipped, including a tracking number. The tracking number never worked. June 18 I called them & they said the product was out of stock, & should arrive in 1 or 2 or 3 days. Said the shipping dept had made an error on the tracking number. Multiple emails back & forth, oh so polite & apologetic, & finally I cancelled my order. They promised to refund my payment (which of course was charged at very beginning), but never have. Promised a refund on June 19, still no refund on June 26. Luckily I have AX & they are handling the dispute.
Very very scammy to me. My product is now on its way from Valleyvet.com.

Paid for next day air ups shipping, they only sent 2 or the 3 medications I needed. They did not mention to me that they ran our of the third medication. Called them on the phone and was promised a return call back. No call back. Went to chat with then live online, was promised an email at the end of the day. No email. Called again and they told me they would send the package the next day with an email confirmation when it shipped. Still hasn't shipped. Very unreliable and had to make trips to get my medications elsewhere.

I ordered a prescription in a certain form, they sent me a different for which makes it very difficult to divide the dose into fourths. I called and was told they only had the form they sent me. I did massive research before I ordered from them because they were the only company that sold this med in tablets, according to their website. I was they didn't carry tablets, that there was no supervisor on duty and that only if I returned the meds (which they would promptly throw away) would they refund my money. The customer service broad wouldn't shut her mouth long enough for me to tell my story. I will NEVER order from them again and recommend that no one else does either. All my paper work and even the pill bottle said tablets on it, but was filled with capsules.

I ordered. I called. Totally obnoxious answering system first offends you so you want to hang up. Then you get put on hold. After you wait on hold it automatically disconnects you. You try again and get the same thing. You email and get a smarmy response that is also less than adequate. Five days later you get an email saying they shipped your order and they give you a tracking number. Six days after that you find the carrier has never received the package and they only printed a shipping label but never actually sent it. You email them about this. You get no response. This would be a bad business model for retailing sneakers on line, but when you are talking about necessary prescription medications it should be illegal.

I ordered a medicine for my dog that my local vet did not stock and the site showed the item as in stock. I received a confirmation from PayPal that the payment was made and an html email from AllVetMed with an order number in the subject line but the coding in the email tried to connect to a page that would not load. Four days later I had not received a shipping confirmation order and called the company to find out they did not have the medicine I ordered in stock. I was told it would be in with three additional days... I called again and was told call the next day. This company accepted payment for an item that was not in stock and then did not provide me any notification that shipping would be delayed due to the item not being in stock. After seeing the reviews on this site I determined it is common practice for the company to list items on their web site that are not in stock and then accepting payment for them. I cancelled my order and kept the company rep on the phone until I saw the return in my PayPal account. Company reps speak poor English which for a pharmacy should be a red flag as that means information regarding prescriptions cannot be communicated clearly.

It has been 3 weeks since placing my order and I've called twice to find out details of why things have taken so long. The first time I was told it had the same tracking number as another package and that it would arrive within the next day or so. 3 days later I called and found out that it hadn't even shipped yet. I spoke with Angeline and asked to have it expressed shipped, and for the supervisor to call me back and she said they would do their best. It was sent out regular mail, and I didn't get a call from the supervisor, Richard. I can understand unforeseen delays, but negligence isn't acceptable. My cat is sick and really needs the medication. I hope this helps someone.