AllVetMedReviews 177

Updated May 23,2016

I thought I'd update my review based on more recent experiences with them. I found out that the company that I was originally dealing with is no longer handling the customer interaction. Alivetmed is now the pharmacy from whom you get your shipment but the ordering and payment is done through VetDepot. Since that change I have had good luck with them and would recommend them.

Original review:

By far the worst company it has ever been my misfortune to do business with. I placed an order for Novox for my dog when I still had almost 3 weeks supply left. After waiting for a week for the status of my order to change from "processing" I called their "Customer Support" line. What a joke. I was told that they were getting a shipment in on Thursday and that my order would ship on Friday. By next Tuesday no change in status. I called again and amazingly got the same person, which after repeated calls over the next two weeks I finally figured out is their entire customer support department. By the way if you try to use their online chat good luck. I never got any response except that no customer support agent is available.

I was alternately told that "the UPS truck didn't come that day", "they got the wrong dosage delivered", and several other excuses. Oddly enough even though they have serious problems filling orders they have no problem charging your credit card the moment the order is placed.

I finally ran out of Novox and placed an order through another company who filled it promptly. Unfortunately this entailed bothering my vet for another prescription to send and paying extra shipping to get it delivered in time to minimize the time I had to go without.

And, although I called Allvetmed to have them refund my money (which they said they would do and even sent a confirming email saying I would receive my refund in 3-4 business days) I was still waiting for the refund two weeks later. I finally called my credit card to dispute the charge and they are handling it.

I truly believe that this is a company run from someone's kitchen table.

Do not use this company!

Update June 8,2015:

There was a curious sequence of events in my dealings with this company. I finally received my refund after contacting my credit card company and letting them handle the dispute. Oddly the name on the transaction was Alivetmed not Allvetmed (i instead of l for the third letter). Because my vet doesn't carry Novox I searched around for another online company to get it from and found VetDepot. I placed an order with them and after some confusion about handling the prescription got my order at exactly the same price that Alivetmed had quoted. When my order arrived the packing slip read "Alivetmed". I can only assume that either VetDepot bought out Alivetmed or they changed their name to escape all of the negative reviews. Now I am having good luck with VetDepot. Go figure!

Allvet told me my dog's medication was in stock, billed me and sent a tracking number for shipping. 2 weeks later, no delivery. Despite many calls, and nice sounding people in their ordering dept. I never recieved the med after 5 weeks of trying to communicate with "customer service." AMEX guaranteed me a refund and after pressure from them, letters to the Florida Pharmacy Board, and Miami-Dade consumer affairs scam Dept, I did get a refund. In researching this company, it is apparent that they are not in the pet supply business but have a thriving scam business. Check out their review on the Better Busuness Bureau website, but beware of positive review that are bogus just as they are in this and the Allvet facebook and websites. It's very unfortunate that they prey on our pockets knowing we are searching for help for our loving pets.

Despite what others have said we have had nothing but awesome service. We recently had a delay from our vet getting the script we need to Allvetmed and they were right there helping us in any way they could. They even let me authorize an upgrade I shipping via email without an hassle. They did all they could to help put us at ease and communicated with us promptly every step of the way. Remember that they rely on your vet to reply so you do have to make sure that the vet hold up their end up the paperwork too!

Scammers?
Bought a much needed pet med from these guys on 6/6/14. Got email on 6/12 that order had shipped, including a tracking number. The tracking number never worked. June 18 I called them & they said the product was out of stock, & should arrive in 1 or 2 or 3 days. Said the shipping dept had made an error on the tracking number. Multiple emails back & forth, oh so polite & apologetic, & finally I cancelled my order. They promised to refund my payment (which of course was charged at very beginning), but never have. Promised a refund on June 19, still no refund on June 26. Luckily I have AX & they are handling the dispute.
Very very scammy to me. My product is now on its way from Valleyvet.com.