First time user 2 weeks and no information and can't even locate the order, DO NOT USE THEM

I am filing complaints with paypal and BBB. CHARGED ME TWICE, GAVE ME A BOGUS TRACKING NUMBER AND THE CUSTOMER SERVICE NUMBER IS A JOKE

Bottom line... A+ Great Prices, A+ for Speed of Shipment, A+ for their return policy.

"Great customer service, fast and reliable."

I had ordered with this company for a few months, and all went well. The medication is for my dog's heart condition, needless to say very important. Then in November I placed an order. When it didn't come I checked the tracking information. It said it was supposed to be delivered a week prior to the then current date. I called AllVetMed and left a message as well as emailed customer service. I never heard back from either. I had to buy medication from somewhere else until it finally arrived. At this point I didn't blame the company except for not returning my inquiries. So I ordered again, and again the medication didn't arrive. And no shipping info. So I emailed, and they said it should be shipped out that week, they had just received it late. I asked if my order could be rushed because I hadn't been informed the order would be so late. No response. I bought a little more from somewhere else, still waiting. It still didn't come. Then my husband called. They said it would now be shipped out that week. He asked about rushed shipping they said no. So he called to cancel the order and get from somewhere else. The manager told him it would be in that day and it would be two-day shipped to us. So we bought a little more from the vet and continued to wait. The next week on the day it was supposed to arrive we received a tracking number saying it had just been shipped and estimated arrival wouldn't be for over another week. I couldn't believe this was happening, nearly 3 weeks to even ship my order? So I called and was told there was no note about two-day shipping my order, there was nothing they could do. They said sorry, normally they will rush over-due heart medications, however the week before it was 3 phone calls before they agreed to rush it, then DIDN'T do it. I asked for them to overnight me some medication for the next week until my order arrives, they said it's not in stock. Maybe they would give me a credit. They would call back. No call back. I called again, they said they still didn't know what they could do for me and I have to wait. Now I don't know how much I have to buy from the vet (very expensive) and I feel cheated. If there had been any communications/updates on my order being so late the situation could have been solved. It could even be solved if they sent overnight medication to last til my order arrives. Or give me a refund. I have yet to hear back... Bottom line: Yes the prices are good, but does it matter if the medication never arrives? Or your pet dies before it arrives? And very hard to get a response or compensation from customer service.

I wish I had read reviews first, but got sucked in by the low price for the expensive heart medication my dog needs. My first order to them was fine: received medication in a timely manner. However, I went to order a refill for my dog last week in order to make sure I got it before the holidays (remember, this is a HEART med that my dog needs daily... not flea treatment or heartworm refills or something like that). Ordered online; site said it was in stock. I even paid 3 day shipping to assure that it would arrive. Monday (11/25) I noticed there was no activity with my order. I phone the company and they told me that they "didn't realize" they were out of the medication on Friday and that my order hadn't shipped yet due to that. If I want it by Wednesday I would need to pay 2 day shipping. At this point, I didn't even get angry and agreed to pay the 2 day shipping. I just wanted the meds for my dog on time. Tuesday I got a tracking number through UPS. However, when I called UPS they had no record of that tracking number. So Tuesday (11/25) I called VetMeds again. I was then told there was a "problem in shipping" so my order didn't go out. If I want it by Wed I will need to pay an additional $14 for overnight shipping. At this point, I start to get angry and ask for a supervisor. There is a lot of back and forth and eventually I am told that a supervisor approved that I would get the medication shipped overnight without additional charge and I would receive it on Wednesday. Wednesday arrived and I had no tracking number. I called VetMeds. Guess what? I was told there was another "problem in shipping" and my order wouldn't be arriving until Friday. At this point, I'm pretty angry because we would be out of town for the holidays. So, I ask for a supervisor again. I tell her "The only possible way that this can be made OK is if you get it to me by Friday at this address" (I gave them the address where the dog would be staying). The supervisor blatantly lied to me and assured me she had the package "right there" and it would be going out that evening for a Friday delivery. Guess what? No package came on Friday. I tried calling the company and no one answered the phone. At that point, I sent an email telling them to cancel the order and refund my money. I heard nothing from them. Yesterday (12/1) I called them again. I again asked for a refund. I was told that my order had already shipped and was scheduled to arrive that day (12/1), and the only way I could get a refund was to send the product back. Guess what? It didn't arrive yesterday and didn't arrive today. The tracking number they sent me is again fake: UPS has no record of it. They lie and lie and lie nonstop. Tonight I called my credit card and disputed the charge and they are crediting me and charging VetMeds the money back. Thank God for them! VetMeds employees are liars and crooks and I am reporting them to the BBB. Never order from them. They rope you in as a new customer and then screw you over. They should have just informed me from the beginning that they wouldn't be able to get my dog's important med to me by the holidays and I would have ordered from somewhere else for that refill, but they are DISHONEST and DO NOT CARE about your pet.

I wish I had checked for online reviews before getting involved with this company. We discovered that our cats had fleas last week. The vet recommended a medication and told me to order it online from 1-800-Pet-Meds. I found allvetmeds and was happy to see that the product was $20.00 cheaper on their site.

Since we are going to be moving at the end of the month, I wanted to deal with the fleas as quickly as possible as I didn't want to pack up any fleas. I placed my order on 9/6. I paid for two day shipping. I called the vet and told them that the prescription request would be coming in and to please get it back to the website ASAP because of the urgency of our situation. Since I placed the order on a Friday, I figured that even if the vet responded immediately, our product might not ship until Monday. I'd still have it in my hands by Wednesday. Not ideal, but it's nobody's fault that the weekend got in the way.

I did not receive a "your item has shipped" email on Monday so I called on Tuesday to check the status of my order. I was told that the vet didn't respond until Monday so they were shipping it out today. I would have it in my hands by Thursday. I was irritated but it wasn't their fault that the vet didn't provide a prescription until Monday. I called my vet to verify when he faxed the prescription back to the company. His receptionist said that he sent it Saturday so, assuming that this company does not work Saturdays, it is accurate that they did not get the prescription until they started work on Monday morning. I can accept that but if they had it first thing that morning, why did it not ship that day?

Thursday came and went. I called allvetmeds this morning to check the status and was told that it STILL hadn't shipped out. I rarely get angry with a salesperson but this was too much. I paid $17.00 for 2 day shipping a week ago and it hadn't even made it out their door yet? I was told my shipping would now be free and I would have it in my hands on Monday. We'll see.

Update: On the evening of 9/13/13, I signed into my account on allvetmeds.com and saw that my order was still showing as unshipped. There was no way it was going to make it to me on Monday if it had not gone out on Friday - since Angelique told me that they do not to expedited shipping on Saturdays - and I cancelled my order immediately online.

I went to PayPal and opened a dispute and received a full refund with no questions asked. 1-800-PetMeds may cost a little more but at least I got the product I ordered in the shipping time frame that I paid for.

Stay away from allvetmeds.com. At best, they are an extremely unorganized business. At worst, they are outright crooks.