Overview
Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 1st among Kitchen sites.
Wonderful service from beginning to end. Kept well informed about every procedure. Very hard working fitter, and good humour to have working on your kitchen. Would recommend.
Our experience with Wren was second to none from start to finish, all staff where knowledgeable and did everything to help us. Gold star customer service throughout.
Thank you for leaving a brilliant review, Leslie.
I'm delighted you felt supported and informed at every stage of your journey with us - that really is lovely to hear.
Anastasia
Really enjoyed the process of designing. Our budget was kept as a priority the whole time. Delivery was excellent. We are thrilled with the product and any issues have been very quickly resolved.
Thank you for leaving an excellent review, Craig.
I'm delighted that your experience with us has been positive from start to finish, and it's great to hear that any issues could be easily resolved.
I hope your lovely new kitchen provides lots of happiness!
Anastasia
Very professional experience from entering the showroom to completing the installation. Superb customer service and extremely helpful assistance throughout.
Thank you for leaving a brilliant review, Steve.
It's a joy to read your fantastic feedback - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
The kitchen is fantastic, the quality and look is great. The only issue was that the designer hadn't considered certain things with regards to the shape of the room and gaps etc so these weren't highlighted to us and it wasn't fully clear on the plans. Luckily, our Wren fitter was amazing and he managed some adapt panels and the worktops themsleves to ensure the gaps weren't visible on completion. We absolutely love our kitchen.
Thank you for those 4 stars, Helen.
I'm so pleased that you love your beautiful new kitchen!
I completely understand any disappointment caused by the design issues, but it's great to see that this hasn't taken away from your overall experience.
Anastasia
Good experience from securing our kitchen at a specific price and able to make small changes with little problem. Delivered on time and pleased with overall quality of the units and appliances.
Thank you for leaving a 5 star review, Martyn.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds lovely!
Anastasia
Wren did exactly what it said on their advertising bill board and from designer to quotation to delivery dates for units and Quartz installation it all went smoothly-like a storm free cruise!
Thank you for leaving a wonderful review, Geoffrey.
I'm so pleased that your experience with us has been positive from start to finish - that really is lovely to hear.
Now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Wren staff were great, customer service 5 star, and installation team were super too. Would recommend them to everyone. The job was managed perfectly and I am so pleased with the result.
Thank you for leaving a wonderful review, Abi.
I'm so pleased that your experience with us has been positive from start to finish - your new kitchen sounds stunning!
Anastasia
Wren were a fantastic company to deal with from design through to delivery. Incredible service and quality of kitchen. Wren are the bench mark that all other companies should strive to be.
Thank you for leaving a wonderful review, Sean.
I'm delighted you chose Wren for your recent kitchen transformation - I hope you're enjoying your beautiful new space!
Anastasia
Great service from browsing the showroom to completion.
We now have a beautiful and functional kitchen.
The design has made excellent use of a small space
Great kitchen, great fitting however after spending all that money the rubbish was left with me to dispose of. It spoilt my experience.
First class experience from start to finish. Aimee Brookes our planner was very helpful and could not do enough to help
Thank you so much for sharing your fantastic experience with us, Dawn!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new perfect bedroom!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
I'm a builder and mainly fit kitchens from Howdens, b and q etc and really had no intention of purchasing a Wren kitchen but went to the Guildford showroom looking for ideas for my own kitchen.
I got speaking to Calvin a designer/ ex kitchen fitter ( not sure if he was a kitchen fitter at one point but had compete knowledge) who was absolutely great no sales bull nothing,cut a long story short I was impressed so ordered my kitchen to fit myself and the service was absolutely faultless, quality service any problems resolved with no stress, couldn't not recommend enough, when asked now who I would recommend it would have to be Wren
Thank you for leaving a wonderful review, Jim.
I'm delighted that Calvin provided such a thoughtful design experience, and it's great to hear you felt supported and informed at every stage of the process.
It's lovely to hear your feedback about our quality and service - now your project is complete, I hope you're enjoying your beautiful new kitchen!
Anastasia
Professional throughout and very understanding with my need to change things several times. Would use again for my next kitchen.
Thank you so much for leaving a glowing review, Kerris!
It’s great to know that you’re pleased with our service.
Your satisfaction is our priority!
We truly appreciate your feedback and wish you many wonderful moments in your new space!
Thank you for being a part of The Great Wrenovation.
Best wishes,
Anna
Very pleased from start to finish.
The planning was easy and kitchen arrived on time. One unit was damaged but was replaced the next day. I can't fault anything. Thank you!
Our designer did an amazing job. The only thing we changed from his original design was adding a dishwasher. Our kitchen is from 1955 and had never been updated. Amazing experience.
Thank you for the wonderful review, Stephanie.
It's a pleasure to read your fantastic feedback and I'm delighted that your kitchen transformation was such a positive experience - I hope you're enjoying your beautiful new kitchen!
Anastasia
Poor quality of worktops. Poor customer service. Needed new work tops replacing - expected to coordinate works etc. No ownership from Wren to solve their problems.
From planning, to delivery and installation - everything was carefully planned, with the customer being at the centre of the operation - would highly recommend without hesitation.
Thank you for the fantastic review, Paul.
I'm delighted that your experience with us has been so positive, from start to finish - I hope you're enjoying your beautiful kitchen transformation!
Anastasia
My kitchen experience was amazing was fitted by Andy so experienced and excellent at his profession helped me with all other jobs and contacts I needed he needs a medal for putting up with me
From the initial planning to the final finish I can't recommend the purchase process enough. We were very fortunate to have Adam in Norwich, a very experienced kitchen designer, plan the kitchen. He was adaptable to my requests and enhanced the layout, quickly recognising and correcting any problem areas with the design. The surveyor who came out to double check my measurements was polite and efficient and gave extra peace of mind. The kitchen itself was delivered at the time arranged and only a few doors were delayed and sent within a couple of days by post and very well packaged. One cupboard door and a shelf received were damaged and two drawer fittings missing out of the whole large kitchen I ordered. I was impressed that most of the parts missing or damaged could be reported and replaced using a simple online process. For the damaged shelf (unavailable for replacement via the app) I had to call customer service who were extremely helpful and arranged the speedy delivery of the replacement. We fitted the kitchen ourselves. This is my 4th 'new' kitchen I have had fitted in my life as a home owner and this was certainly the most efficient and cost effective of them all.
Thanks for the 5 star review, Jayne.
I'm delighted that Adam from our Norwich showroom did a great job of supporting you through the design process, and it's lovely to hear that everything else went so smoothly - I'm pleased that any extra parts you needed were easily replaced.
Thank you for your fantastic feedback - I hope your new kitchen brings you lots of joy!
Anastasia
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Thanks for the lovely review, Jan.
I'm delighted that your experience with us (and your wonderful fitter!) has been so positive - that's great to hear!
Anastasia