Wren Kitchens

We were unsure on what we wanted and how it would look, but after our consultation with the designer we were able to get a lot more fitted into our kitchen than we thought,
Also we got advice on what would/wouldn't be suitable

Once our kitchen was being fitted we had a few a few items that were missing, and we were short of. When we contacted customer service they were very helpful and got us the missing part as soon as they were able to.
Good around service.

Fantastic experience with sae at the fort Kinaird branch. Sae was fantastic and helpful from the moment we entered the shop, walked us around the entire shop, listens to our experience and ideas. Sae was always very helpful from the 3 appointments we had each time with her. Sae was also very accommodating to our schedule and made the experience very enjoyable and very relaxing. Sae is a fantastic credit to the team at fort Kinaird.

Fantastic design service. Then it went downhill...

Waited 2 months for delivery which was acceptable.
Only to recieve parts of the kitchen and damaged products.

6 calls made. Average waiting time was 38minutes.
9 emails, average response time... I'm still waiting...

Overall, I wouldn't recommend them or use them again. I wishni had just used their design service and gone elsewhere.

We have an Infinity Plus range kitchen which is sold with a 25 year warranty. The kitchen is less than 4 years old. Unfortunately, one of our kitchen doors now has significant faded colour across the top/integrated handle part.
I have spoken to Wren customer services and sent photos. The response has been that this is 'fair wear and tear' and therefore not covered under the warranty. Whilst I appreciate the notion of wear and tear, it is difficult to accept in this case. This is the only door in the whole kitchen with an issue, and not a door that would be opened most regularly. The cutlery draw, which see more use, is perfectly fine. My assertion is that this door has a faulty paint issue, but Wren refuse to accept this. The only response from customer services is to sell a new door at cost. There is no criteria for how Wren assess 'fair wear and tear' which makes the outcome of any issues raised weighted in favour of Wren and is therefore not fair to the customer. I will ask the Ombudsman to review this situation.

Kitchen was delivered today 18/8 by 2very pleasant and helpful delivery man, however we was Informed that 2 items was not there a washing machine and fridge freezer, a very poor letter was given to us to exp, ain that due to covid they was having difficulties, when I rang I was informed the hob was missing and they could not inform me how long it would be before back in stock and the other 2 items should be there, but they must have been misplaced or on another van, we now have to wait until 30th August for them to be resent with no idea how long for the hob, we could look somewhere else and they will refund,... very disappointed, annoyed that we wasn't informed sooner, angry and frustrated trying to get answers. Why sell these items if they don't know there in stock.

I was very impressed by Wren. Fron start to finish they were very professional. The systems they used to design my kitchen, made it the most functional out of their competitors. The price was competitive. All questions were asked i didnt feel like anything was ever a problem. A couple of the cupboards were damaged but i was stright through on the contact centre, new ones ordered and next day delivery. The fitter was brilliant, his quality of work was oustanding. If i ever have a new kitchen again i will definitely use Wren.

Kitchen not finished after 4 months flooring lifting cupboard doors all incorrect was visited by a manger who said this would be fixed. Still waiting! Do not Use

I would recommend Wren Kitchens Lakeside Thurrock everything was made so easy from start to finish all the staff at Wrens were very helpful and friendly i am completely satisfied with the completed kitchen