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Wowfare

Overview

Wowfare has a rating of 3.9 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wowfare most frequently mention customer service, best price and great job. Wowfare ranks 17th among Travel Agency sites.

service
60
value
44
shipping
31
returns
36
quality
69
This company responds to reviews on average within 8 days
+7
How would you rate Wowfare?
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Netherlands
1 review
1 helpful vote
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Convenient!
March 8, 2022

I always use their service too book my itineraries, I travel with 3 kids and convenience and short layovers it's the only way to go with wowfare. Thanks!

Date of experience: March 8, 2022
Florida
1 review
1 helpful vote
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Horrible
June 29, 2023

Do not book with these shady people. They will not help you when you need it. They will not tell you what you actually paid for each flight. They are shady as hell.

Date of experience: June 29, 2023
California
1 review
3 helpful votes
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I'm completely insulted by the result you and your company has come back with. I had a recorded call with your employee, Terry, that proved an error of major inconvenience on his part. I've spent countless hours of phone energy talking to your staff about how I paid for a Premium Economy ticket and got half of the benefits of it by flying Economy half way. That's absolutely unfair. I have medical reasons for paying for more comfort and had no choice but to fly without it due to your employee's negligence. I had to walk past empty Premium Economy seats towards Economy and sit uncomfortably for 10+ hours. He not only failed to inform me of the Economy flights, he also booked my return flight from another city leaving me to book another flight + hotel for a day just to return home. You then insulted me by offering me a $50 voucher. $50 does not begin to even cover the inconvenience and energy time I have invested with this. I have no choice but to take this matter further by leaving this review, using my social media platform of 44,000 followers and seeking a civil suit to regain a proper reimbursement. Quite unfortunate as I'm traveling soon and really wanted to continue using your services, of which I've kindly recommended several people to already. This situation should've and could've been handled better than this. I've attached a photo of my original ticket purchase for everyone to see that I paid for an Premium Economy ticket but didn't get it the full way. Now I keep receiving emails stating that it was my fault, what poor customer service. As a business owner, you're supposed to provide better service and rectify your wrongs. The call was recorded and proves that I was never informed of the itinerary. I also purchased travelers insurance which didn't offer anything towards my inconvenience. A fair compensation would be to refund the difference of the Economy flights. One thing I know is that when you don't do the right thing, universal law will always prevail.

Date of experience: March 19, 2024
Jerry F. Wowfare Rep
9 months ago

Dear Stoney,

Thank you very much for your feedback. We’re sorry to hear of your less than satisfactory experience.

Please, contact us at claims@wowfare.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary.

We are open for discussion and look forward to hearing from you soon.

Faithfully Yours,
Wowfare Team

Utah
1 review
1 helpful vote
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Block them
December 12, 2023

I needed 4 tickets to Cancun from Vegas as close to $500 as I could get. These people somehow got my number and harassed me until I purchased in a moment of weakness. From Vegas they routed us thru ATLANTA, long layover, then long flight to Cancun. NEEDLESS! They don't know geography and later I could kick myself for agreeing, because of the price. From Utah to Atlanta to Cancun? Duh. Houston or LA much shorter and safer bets. We flew home thru Houston and COULD NOT BELIEVE how short the flights were compared to going to Cancun. AND! When we arrived at Cancun to fly United, we were told we would have to check our carry on size suitcases and pay $145! (for 4 people) My husband immediately looked on the United website and it says 2 free checked cases. But we had carry on size! What? It was extortion and Wowfare should have advised us this was coming up or whatever. I will never use a "travel agency" again. Just easier to do it myself as we have many times. They called me so many times and sent so many emails and changes I finally told them to no contact me again.

Date of experience: December 12, 2023
Jerry F. Wowfare Rep
8 months ago

Dear Donna T.

Thank you very much for your feedback. We’re sorry to hear of your less than satisfactory experience.

Please, contact us at claims@wowfare.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary.

We are open for discussion and look forward to hearing from you soon.

Faithfully Yours,
Wowfare Team

Hong Kong
1 review
1 helpful vote
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Wendy was fantastic, and she assisted me in planning my trip. Making a reservation takes no time at all.
Five stars out of five.

Date of experience: March 31, 2022
New Mexico
1 review
2 helpful votes
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I was told $620- I paid and I was told price gone up, first was two check in luggage, than become one and than none, I spoke to 2 supervisor's one said your credit card is approved and in 45 minutes you will get ticket than 2nd one said wait 4 hours than next morning same guy who booked my ticket said you will not get ticket because still price has gone up so I had no option and cancel it and now I don't trust wowfares any more and searching for other options and prices have gone more up as cookies will not let me get better fares anymore thanks to wowfares and their team

Date of experience: September 13, 2022
New Zealand
1 review
1 helpful vote
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I like the individual approach and eagerness to help consumers achieve their objectives.
They will match any low-cost travel website's low-cost fare.

Date of experience: April 13, 2022
New York
1 review
2 helpful votes
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Scamers
October 10, 2022

You'll never get your refund back if an issue will arise. Promised a refund but never got it. All I got was BS. Stay away, rip off company

Date of experience: October 10, 2022
Hong Kong
1 review
1 helpful vote
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Mario from WOWfare's customer service department went above and above to assist me and began the refund procedure. I am grateful for your assistance.

Date of experience: April 21, 2022
MD
1 review
1 helpful vote
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Great service
March 7, 2022

Great service, I booked a ticket yesterday and the process went very smoothly! Will come back definitively

Date of experience: March 7, 2022
Connecticut
1 review
0 helpful votes
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Scammers
January 16, 2024

After I contacted them and received an email, my computer and phone were hacked. Please be aware, they're calling on and on.

Date of experience: January 16, 2024
Jerry F. Wowfare Rep
9 months ago

Dear Eliana,

Thank you very much for your feedback. We’re sorry to hear of your less than satisfactory experience.

Please, contact us at claims@wowfare.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary.

We are open for discussion and look forward to hearing from you soon.

Faithfully Yours,
Wowfare Team

Philippines
1 review
0 helpful votes
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IF I WAS ABLE TO PUT 0 STAR I WOULD'VE. THIS IS OUT OF LINE, I LET THE CSR KNOW THAT I HAVE A TIME TO CATCH. HER CSR NAME IS TIANA, WHICH IS PAM MANALASTAS. SHE IS A REPRESENTATIVE IN THE PHILIPPINES. JUST BECAUSE SHE ALREADY EARNED MONEY FROM ME? SHE WILL LEAVE ME HANGING? I DONT RECO THIS TRAVEL AGENCY! ITS A WASTE OF MONEY! ITS A WASTE OF TIME! AND THEY DONT CARE ABOUT YOUR FLIGHT AND WHATEVER TIME YOURE TRYING TO CATCHM. THEY JUST DONT CARE. WOWFARE TRAVEL AGENCY IS TRASH, ITS TRASH! TBH, I WAITED FOR THIS PAM (TIANA) FOR HOW MANY DAYS, SHE WONT EVEN BOTHER TO CHECK MY MESSAGES KNOWING FULL WELL THAT I AM IN A RUSH! WHAT KIND OF CSR THAT IS WILLING TO HELP IS THAT? CSR LIKE HER WILL PUT DOWN THIS KIND OF BUSINESS. Please read out the screenshots i have. AND PLEASE LOOK OUT FOR THIS ISSUE! THIS IS TERRIBLE!

Date of experience: October 19, 2023
Jerry F. Wowfare Rep
over a year old

Dear Daronn,

We are extremely sorry to hear about the unsatisfactory experience you had with our customer service representative, Tiana. Your feedback is of utmost importance to us, and we take such matters very seriously.

To thoroughly investigate this issue and ensure that it is addressed appropriately, we kindly request that you send us the screenshots and any additional details you may have to our investigation team at investigation@wowfare.com. This will enable us to gather all the necessary information and take the appropriate steps to prevent any such incidents from occurring in the future.

Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter promptly.

Faithfully Yours,
Wowfare Team

Malaysia
1 review
1 helpful vote
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They have good deals.
April 18, 2022

They have good deals.
The ideal location for planning your vacations.
Beth is fantastic at finding low-cost flights. I'd really recommend her.

Date of experience: April 18, 2022
South Africa
1 review
2 helpful votes
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Pretty satisfied with the service. Cheers. Efficient customer support! So far, I haven't had any technical or financial

Date of experience: December 9, 2021
Australia
1 review
1 helpful vote
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Thank you to WOWFARE
April 12, 2022

Thank you to WOWFARE for assisting me in returning home. I appreciate everyone's efforts in getting me a seat on the first available aircraft.

Date of experience: April 12, 2022
California
1 review
0 helpful votes
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Ff
January 13, 2025

Fffffffffff fffffffffffff fffffffffffffffffffff ffffffffffffffffffffff fffffffffffffffffff fffffffffffffffffffff

Date of experience: January 3, 2025
Abigail I. Wowfare Rep
4 months ago

Thank you for taking the time to share your positive experience with us! Your kind words mean a lot to our team. We’re thrilled to hear that you were satisfied with our services and that we could meet your expectations.

Your feedback motivates us to continue providing exceptional service and ensuring our customers have smooth and enjoyable travel experiences.

Should you need assistance with any future travel plans, please don’t hesitate to reach out. We look forward to serving you again!

Best regards,
Wowfare Team

Tennessee
1 review
5 helpful votes
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Terrible Company
September 12, 2022

This company does not value it's customers, I would suggest patronizing ANY other company other than wowfare.

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Date of experience: September 12, 2022
California
1 review
0 helpful votes
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Quality of Customer Service
February 11, 2025

I have been a client for several years and was disappointed by my last experience. The quality of costumer service has declined over time, and representatives don't go the extra mile any more, as they used to do in the past.

Date of experience: February 1, 2025
Abigail I. Wowfare Rep
3 months ago

Greetings!

We are glad you’ve taken time to share your thoughts.

We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.

We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us.

Warm regards,
Wowfare Team