Overview
Wowfare has a rating of 3.9 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wowfare most frequently mention customer service, best price and great job. Wowfare ranks 17th among Travel Agency sites.
Too high pressure. Most quoted fares are no better than can be found at carrier web sites.
They went above and beyond service to delivery quality service and satisfied my travel needs. Thank you.
Dear Semiu,
We truly appreciate your kind words! It’s our goal to go above and beyond for our customers, and we’re delighted to hear that we were able to meet your travel needs and provide quality service.
We look forward to assisting you with your future travel plans. If you ever need anything, please don’t hesitate to reach out.
Warm regards,
Wowfare Team
I had to cancel my flight due to medical issues and wofare till today has not resolved my cancelation, I sent in the documents requested and I am still being billed by company that has my loan for ticket, I made thee request in a timely manner and still no resolution!
Dear Cosme B,
We are glad you’ve taken time to share your thoughts regarding your booking experience.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
Based on our findings, there was a delay in receiving the necessary documents that clearly state the passenger’s name and confirm that they were unfit to travel. Unfortunately, without these documents, we were unable to submit the refund request to the airline sooner.
Please know that once we received the complete documents, our service team promptly submitted the request to the airline and successfully secured a waiver. However, we are currently unable to proceed with the refund request due to the ongoing dispute. As of this writing, the request has been forwarded to our Payment Resolution Team to validate if the dispute has been closed.
We will continue to monitor the status of your case and provide you with updates as soon as we receive further information. If you have any questions in the meantime, please feel free to reach out.
Warm regards,
Wowfare Team
It all started when the first agent I was working with did not listen carefully to what I requested. And I was not VERY CAREFUL in reading what they sent. I requested a fully refundable ticket because of travel issues I had experienced earlier (not with them) and the tickets they sold me were exchangeable but only on with the airlines they had selected and only within a year of my original purchase date which was 6 months out from my travel. When as I anticipated, my travel plans changed working with them to make changes the process was very painful.
Good day,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration or inconvenience you may have encountered during your booking experience.
After reviewing your case, we found that the ticket purchased was non-refundable, and a confirmation email outlining this was sent to you at the time of booking.
Additionally, please be aware that any changes to the booking are subject to the airline's fare rules and may incur additional fees or restrictions.
We understand this may not be the resolution you were hoping for, but we want to ensure you're fully informed of your options. Should you need any further clarification or assistance with your flight credit, please don’t hesitate to reach out.
Faithfully Yours,
Wowfare Team
I requested fully refundable tickets, in part because I was ordering tickets 6 months in advance of my projected travel. When I saw what they were able to provide those were the words in the description but I did not read the fine print. As I feared I did need to change my travel plans and each time tried to talk to them about changes it was going to cost me double what I had already paid. Also, I told them because of our age I did not want long layovers and that did not seem to get through to them as I had to reject numerous itineraries because they had us staying in one of the layovers for 10+ hours. When I researched on my own, I could have gotten flights for the same or less cost by flying Copa that was a much shorter flight with only one layover instead of two. WOW! Was a horrible choice and I will never do it again.
I paid so much for extra luggage because of "the kind of ticket I had". I don't know what that means.
Dear Lilian A,
We are glad you’ve taken time to share your thoughts regarding your booking.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
We’d love to help your case however, considering the fact that you didn’t return our attempt of communication, we are limited in the possibility to further address your concern. Please know that we remain available to assist you shall you decide to reach out to us.
Warm regards,
Wowfare Team
Made a mistake on the dates of travel but couldn't correct a few days later without paying a hefty increase in purchase price.
They will work with you to find not only the best price but all the little things. Seats, on flights layover problems resolved. Special meals ect. Really happy with this company..
Thank you for sharing your wonderful experience with us! We’re delighted to hear that our team was able to assist you in not just finding the best price but also taking care of the important details like seat selection, resolving layover issues, and arranging special meals.
We appreciate your kind words and look forward to assisting you with your future travel plans. Please don’t hesitate to reach out if there’s anything we can do to help!
Best regards,
Wowfare Team
Customer service was great. They were helpful and had the knowledge about the product. Always respectful.
At first I wasn't sure if it was a scam, but after I spoke to Benjamin, I felt pretty confident about it. I recommend them.
Wonderful experience with your agent LADE. Please increase her pay and I will bring more customers for you guys.
The first part of the TRIP was great in the highest extreme (esteem).
I would have given a BILLION STARS, had there been an option.
Infact, I was scared to have BOUGHT a TICKET from my NIGERIAN brother.
But it was a great and pleasant EXPERIENCE.
The TRANSISTS system is the BEST I've ever experienced.
I requested for a ticket from lax to lagos but what was issued will make me pay so much money at every stop. I complained but they saw me as an irritant. I have no option than to accept it that way. What a shameful and distressing first time with wowfafares. Recommend someone? God forbid
Dear Mike O.
We are glad you’ve taken time to share your thoughts.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
Based on our findings, we understand that while at the airport, you requested to separate the segments by issuing two separate tickets and to remove the segment going to Newark. However, the tickets were sold with these segments included, and we were not permitted to remove or alter that portion of the itinerary.
As a resolution, cancellation and refund was offered and has been successfully issued. If you have any further questions or need additional assistance, please feel free to reach out. We appreciate your understanding.
Warm regards,
Wowfare Team
Good price, good customer service, easy communication,
Dear Jovita,
We appreciate your kind words! We're glad to hear that you had a great experience with our pricing, customer service, and communication. Providing a smooth and hassle-free booking process is our top priority.
We look forward to assisting you again in the future.
Warm regards,
Wowfare Team
So many times trying till the ticket is paid it was a good trip thank you
Dear Dominic,
We appreciate you taking the time to share your experience! We’re glad to hear that, despite the challenges, everything worked out and you had a great trip.
We look forward to assisting you again in the future. Safe travels!
Warm regards,
Wowfare Team
He was attentive and ready because several sales agents had felt, and got the deal,I thank him…
I have purchased a ticket with a trip insurance on it, kid got sick so I requested for cancel/refund or re-booking quote but they only sent me re-booking quote with many stops which I told the agent "*" apparently a vague name that i need to research if i don't need a visa to enter these countries.
He called me later when I was driving asking for update and i told him let me get to the house and call you back is this your personal cell he said YES. I got home and called back he was not available Had to talk to another agent "*" and requested a quote for a new date/cancel or refund which he stated he was going to send me an email or call back, didn't hear back from them until after the holidays 12/29/24 i got an email stating I was a no show for a flight on 12/24/24 which I have initiated cancel/refund or re-booking quote that I was already working on with agents.
I called again spoke to "*" about my frustrations he promised a Supervisor was going to call me, I called again and spoke to "*" who then tells me I did not show up for the flight so I loose my money am like Okay, Am going to take a legal action since am not going to be going back and forth with these agents which most of them appears not to know hat they doing except milking peoples money.
I definitely know they cancelled the trip with the airline and they trying to keep my money almost $2600, Noo I will spend some more time to bring them to justice, I will stand up for the voiceless here and make sure they do business right.
*Information redacted by admin
Dear Isaac B,
We are glad you’ve taken time to share your thoughts.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
To assist you further kindly reach us directly at claims@wowfare. Com with your booking reference and any additional details regarding your concern.
We appreciate your cooperation.
Warm regards,
Wowfare Team
Ticket purchase was effortless. Great agent that found a deal best for me
We’re delighted to hear that your ticket purchase was effortless and that our agent was able to find the best deal for you! Providing a smooth and hassle-free booking experience is always our goal, and we’re glad we could assist you.
We look forward to helping you with your future travel plans!
Warm regards,
Wowfare Team
Margot from Customer Support Team answered all my questions and concerns.I am very pleased and satisfied with the outcome of this process and she never failed me.She is very committed in assisting me with the cancellation of one of the passengers that I booked and assisted me with our seat assignments for my 89 year old mother and myself for the upcoming trip to the Philippines.
Thank you for sharing your wonderful experience with Margot! We're delighted to hear that she was able to address all your questions and concerns and assist you with the cancellation and seat assignments for your upcoming trip.
We wish you both a comfortable and enjoyable journey to the Philippines and look forward to assisting you again in the future!
Warm regards,
Wowfare Team
The proof will be in the pudding. I'm roughly 9 months away from taking the trip,
We appreciate your kind words and are thrilled to hear that you had a great experience! Providing excellent service is always our priority, and it’s wonderful to know that our team met your expectations.
Your feedback means a lot to us, and we look forward to assisting you with your future travel plans. Thank you for choosing us.
Warm regards,
Wowfare Team
Saved me over $1000 over the best price I could find online. The only reason I didn't give 5 stars is because I had a question after purchase and didn't get a response. Figured it out by myself, so no problem.
Thank you for your feedback! We’re delighted to hear that we were able to save you over $1,000 on your booking — that’s a fantastic win!
We regret however, for the delay in responding to your question after your purchase. While we’re glad you were able to resolve the issue on your own, we understand the importance of timely support and will strive to improve in this area.
Your experience is invaluable to us, and we appreciate your understanding. We hope to provide a 5-star experience next time!
Warm regards,
Wowfare Team
Wowfare is a dynamic travel agency dedicated to making your travel dreams a reality. We specialize in finding the best deals on cheap flights and making your journey as hassle-free as possible by consulting you 24/7 on the phone. Our team of experts is passionate about travel, and we know all the tricks of the trade to find you the most affordable and convenient flights. Whether you’re planning a vacation or a business trip, we’re here to help you every step of the way.
What We Do – Working for You
Regardless of your preferred class or airline, our primary goal is to assist you in finding the most convenient flight deals for a safe and comfortable air travel experience. We work hard to provide you with the best deals on international itineraries to various locations worldwide, including the USA, Europe, Asia, Africa, India, the Middle East, Australia, and Oceania for business or pleasure. Our agents search through hundreds of airlines to find the most affordable and convenient flights, and we’re always on the lookout for special promotions and discounts. Wowfare goal is to make travel accessible to everyone, and we take pride in providing our customers with exceptional service.
Our team has over 400 experienced travel agents. You can contact us via phone anytime to discuss your travel needs with our travel experts. Economy airfares, airline seat availability, group and luxury travel services, multi-city flights, one-way and round-trip plane tickets, concierge services, hotel reservations, car rentals, tour guides, travel insurance, and visa information are just a few of the many services we offer.
With more than 200 airlines on our system – we have discounted airfares that will be definitely appreciated by you.
At Wowfare, we know that our customers’ time is valuable, and we’re always looking for ways to make their travel experience as seamless and enjoyable as possible. Our dedicated customer support team is always on standby to help with any issues that may arise, whether it’s booking a flight, changing your itinerary, or simply having a general inquiry. Our team is equipped with the necessary tools and extensive knowledge to ensure that any issues are resolved quickly and efficiently, so you can go back to enjoying your travels. Whether you need help booking a flight, changing your itinerary, or simply having a general inquiry, we’re here to help.
We make it a priority to provide the best individualized customer service possible 24/7/365. Our team is always ready to assist you, whether you need help in the middle of the night or during the weekend. Our professional travel agents are committed to being there for you every step of the way, and our goal is to make your travel experience as smooth and stress-free as possible. So, the next time you need assistance with your travel plans, give us a call and experience the Wowfare difference.
Wowfare offers 24/7 customer support via phone to ensure that our customers receive the professional help they need.
With over a decade of experience in the travel industry, we have gained valuable knowledge and insights that allow us to provide exceptional service to our customers. Wowfare travel experts take a personalized approach to every booking. We have a wealth of knowledge about the travel industry and are always up-to-date with the latest trends and changes in the market. Wowfare agents work closely with top airlines and travel agents to provide our customers with the best possible deals and ensure that every detail of your trip is taken care of. Whether planning a romantic getaway, a family vacation, or a solo adventure, you can trust Wowfare to provide you with a memorable travel experience.
As a leading travel agency, we are committed to providing exceptional customer service. We go above and beyond to ensure our customers have a stress-free and enjoyable travel experience. Our team is available 24/7 to answer any questions or concerns you may have, and we strive to resolve any issues quickly and efficiently.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bill B,
We are glad you’ve taken time to share your thoughts.
We appreciate receiving feedback at all times, good or bad. We consider that feedback is a valuable form of communication, even if passive. Through this, we learn of issues our customers encounter and the way they feel about a situation. Therefore, we will use this opportunity to review and adjust our processes to ensure a flawless customer experience.
To assist you further kindly reach us directly at claims@wowfare. Com with your booking reference and any additional details regarding your concern.
We appreciate your cooperation.
Warm regards,
Wowfare Team